Retail Store Assistant – Midlands Mall
Dis-Chem Pharmacies
Location: Pietermaritzburg
Job Type: Permanent
Closing Date: 20 May 2026
Job Overview
- Dis-Chem Pharmacies is looking for a Retail Store Assistant for its Midlands Mall store.
- The successful candidate will assist with the daily management and smooth running of store operations.
- Duties include customer service, cash handling, stock control, administration, and supporting management.
- The role requires a hardworking, trustworthy, and customer-focused individual.
Minimum Requirements
Essential Qualifications
- Grade 12 / Matric certificate.
- Basic computer literacy in:
- Microsoft Word
- Excel
- Outlook
- SAP system knowledge
- Previous retail experience.
Main Duties and Responsibilities
Customer Service
- Assist customers with enquiries and complaints professionally.
- Resolve customer stock queries quickly and efficiently.
- Maintain positive relationships with customers.
- Direct customers to relevant departments when necessary.
- Ensure excellent customer service standards are maintained at all times.
Cash and Transaction Management
- Handle refunds and returns accurately.
- Manage floats, petty cash, and cash on hand.
- Control shorts and overs at point of sale.
- Prepare daily run reconciliations.
- Ensure enough branch change is available for cashiers.
Stock and Administration
- Assist with stock control and management of high-risk stock.
- Ensure returned goods are processed correctly.
- Verify deliveries and invoices for accuracy.
- Assist the Receiving Manager with Distribution Centre claims.
- Maintain proper document control and filing systems.
Communication and Coordination
- Maintain effective communication with customers and staff.
- Liaise with relevant departments regarding operational issues.
- Provide customer feedback when required.
Required Skills and Competencies
- Good retail administration knowledge.
- Strong operational understanding.
- Excellent communication skills.
- Ability to work well in a team.
- Good customer service abilities.
- Leadership and management skills.
- Honest and trustworthy personality.
- Ability to work under pressure.
- Strong attention to detail.
- Deadline-driven and organised.
Special Employment Conditions
- Must be a South African citizen.
- Must have a clear criminal and credit record.
- MIE verification will be conducted.
- Driver’s license and reliable transport will be an advantage.
Salary and Benefits
Employees may receive:
- Market-related salary.
- Medical aid benefits.
- Provident fund.
- Staff account benefits.
Important Notes
- Only shortlisted candidates will be contacted.
- If no feedback is received within two weeks after the closing date, consider the application unsuccessful.
- Dis-Chem Pharmacies supports Employment Equity and encourages applications from people with disabilities.
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