Operations Administrator – Durban

Operations Administrator – Durban
Company: Pedros
Location: Durban, KwaZulu-Natal
Job Type: Permanent
Posted: 14 April 2026
Closing Date: 01 May 2026

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Job Details

Division: Head Office

Minimum Experience: Mid-Senior Level

Industry: Restaurants / Quick Service Restaurant (QSR)

Job Functional Area: Administrative / Operations Support

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Job Description

Pedros is seeking a highly organised, detail-oriented, and motivated Operations Administrator to join their Head Office team based in Durban. This role is ideal for a candidate who has strong administrative experience and enjoys working in a busy, fast-paced environment where multitasking and accuracy are essential. The successful candidate will provide valuable support to the Operations team and senior management by ensuring all administrative functions run smoothly and efficiently.

The Operations Administrator will be responsible for handling reports, tracking key performance indicators (KPIs), updating records, managing schedules, and ensuring compliance documentation is accurate and complete. This role requires advanced Microsoft Excel skills, as reporting and data management form a major part of the position. Candidates must be comfortable working with spreadsheets, analysing information, and producing reports for management review.

The successful applicant will also assist with store communication and operational coordination. This includes following up on outstanding matters, arranging meetings, and supporting various operational activities across branches. Strong communication skills are important, as the role involves working with different departments, store teams, and managers.

In addition, the Operations Administrator will assist with onboarding new employees by preparing welcome packs, contracts, and relevant documents. The role also includes monitoring attendance records, leave registers, and other staff-related operational information. Candidates should be able to maintain confidentiality and handle sensitive information professionally.

Another important aspect of the role is supporting audit preparation and compliance processes. The successful candidate must ensure that records are properly filed, updated, and easily accessible when required. They must also identify administrative issues, process delays, or inefficiencies and report them to management for resolution.

This is an excellent opportunity for someone who enjoys administration, reporting, and operational support within a growing restaurant brand. Pedros offers the chance to work in a professional environment where dedication, teamwork, and performance are valued.

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Key Responsibilities

• Provide daily administrative support to the Operations team and senior management.
• Compile, analyse, and maintain operational reports and KPI trackers.
• Manage spreadsheets, data capturing, and reporting using Microsoft Excel.
• Keep operational and compliance records accurate and updated.
• Support store communication, coordination, and follow-ups.
• Prepare onboarding packs and employee documentation.
• Monitor attendance, leave records, and staff operational data.
• Assist with audits and compliance preparation.
• Coordinate meetings, schedules, and operational activities.
• Identify and report operational inefficiencies or issues.

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Requirements

• Proven experience in an Operations Administrator or similar administrative role.
• Experience in retail or QSR environment will be advantageous.
• Strong Microsoft Excel skills are essential.
• Excellent reporting and analytical ability.
• High level of attention to detail.
• Strong organisational and planning skills.
• Good communication and teamwork abilities.
• Ability to work under pressure and meet deadlines.
• Proficient in Microsoft Word, Excel, and Outlook.
• Professional attitude with the ability to handle multiple tasks efficiently.