Careers at Nutun – Where Innovation, Purpose, and People Thrive
Step into a workplace where innovation meets purpose. At Nutun, we believe that our people are our greatest strength. We are passionate about creating meaningful impact through our work, our culture, and our community initiatives such as One Agent One Child. Our commitment to learning, development, and transformation drives everything we do, enabling our teams to grow while delivering exceptional value to our clients.
Nutun is a global Business Process Outsourcing (BPO) leader headquartered in South Africa, with decades of experience across customer experience and credit lifecycle management. From customer acquisition to debt collection and rehabilitation, we deliver innovative, omnichannel solutions that help businesses succeed while driving economic impact through job creation, education, and skills development.
We are currently expanding our team and invite motivated individuals to apply for the following positions:
Now Hiring:
- Customer Care Agents
- Collections Professionals
- International Sales Agents
Collections Agent
Nutun is a people-orientated organisation specialising in outsourced contact centre solutions and customer lifecycle management. We foster a culture of empowerment, accountability, and continuous development. Our success is driven by teamwork, passion, and a shared commitment to excellence.
Role Objectives:
As a Collections Agent, you will be responsible for engaging with clients and debtors to resolve outstanding accounts while delivering professional and respectful customer service. Your responsibilities will include:
- Making and receiving calls to address customer needs, complaints, and outstanding debts
- Contacting debtors via telephone and digital platforms to negotiate debt recovery
- Actively listening to clients, clarifying information, and managing difficult conversations professionally
- Negotiating manageable payment arrangements and settlement agreements
- Preventing repeat delinquency through effective payment solutions
- Recording all customer interactions, payment plans, and transactions accurately on CRM systems
- Meeting or exceeding call centre performance metrics while maintaining service quality
- Initiating legal or repossession processes where recovery efforts are unsuccessful
Required Qualifications:
- Matric certificate
- Clear criminal and credit record
Required Experience:
- Minimum of 1 year’s experience in collections or a related environment
- Previous experience in debt collection or energy collections will be advantageous
- Strong conflict resolution and negotiation abilities
- Excellent verbal and written communication skills
Key Skills and Knowledge:
- Strong negotiation and persuasion skills
- Ability to build trust and maintain professional client relationships
- Patience, persistence, and attention to detail
- Confidence in handling objections and sensitive conversations
Customer Service Agent – Closer
Nutun’s Customer Service Agents play a vital role in delivering excellent customer experiences. This role is ideal for individuals who are customer-focused, solutions-driven, and comfortable working in a fast-paced call centre environment.
Role Qualifications and Experience:
- Matric certificate
- Minimum of 1 year call centre customer service experience
- Mortgage, loan, or finance experience will be advantageous
Job Objectives:
- Achieve first-call resolution and maintain high service quality standards
- Listen attentively to customer concerns and provide effective solutions
- Remain calm, professional, and solutions-focused when handling difficult calls
- Adhere to company policies, procedures, and compliance requirements
- Achieve campaign-specific KPIs and performance targets
- Escalate calls to the relevant departments when necessary
- Use call centre systems, software, tools, and reports accurately
- Participate in training and continuously improve skills and performance
Required Skills and Competencies:
- Excellent telephone etiquette and communication skills
- Strong command of the English language
- Good reading comprehension and written communication skills
- Basic computer literacy
- Strong time management and attention to detail
- Willingness to learn and adapt
Why Join Nutun?
At Nutun, our people and culture are our clients’ greatest assets. Our highly skilled and empathetic teams are supported by advanced technology to deliver customised, impactful BPO solutions. We are committed to creating an inclusive workplace where innovation, growth, and collaboration thrive.
Walk-In Applications – Durban
Candidates based in Durban are welcome to visit our walk-in recruitment centres:
Monday to Friday | 8:00am – 4:30pm
- 90 Bram Fischer Road, Durban CBD, Nedbank Building – Nutun
- 1 Holwood Park, 5 Canegate Road
Please bring:
- Updated CV
- Certified copy of ID
- Matric certificate
- Bank statement
- SARS letter
If you do not receive feedback within 14 days of the closing date, please consider your application unsuccessful. All appointments will be made in line with the Group Employment Equity Plan.
Join Nutun and be part of a team where innovation works and people matter.