ANEW Hotels & Resorts career site
Housekeeping · ANEW Resort Hunters Rest
Executive Housekeeper (North-West, Rustenburg)
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Strategic Purpose
ANEW Resort Hunters Rest is looking for an Executive Housekeeper to lead ANEW Hotel’s housekeeping operations to deliver exceptional cleanliness standards and guest experiences through effective vendor management, quality control, and operational excellence.
Core Responsibilities
Vendor Management & Quality Control
• Oversee LivClean’s performance and contract compliance
• Conduct regular quality audits and inspections
• Establish and maintain cleanliness standards
• Monitor service level agreements
• Ensure proper staffing levels and deployment
• Manage contractor communication and feedback
Operational Excellence
• Manage room readiness and turnover processes
• Coordinate with Front Office on room status
• Oversee public area cleaning standards
• Manage linen and amenity inventory
• Implement deep cleaning programs
• Monitor preventative maintenance needs
• Maintain security of master keys and access cards
Guest Experience
• Ensure consistent room presentation standards
• Handle guest feedback and service recovery
• Coordinate special requests and VIP preparations
• Monitor guest satisfaction metrics
• Implement service improvements
• Maintain high cleanliness standards
Financial Management
• Control departmental expenses within budgets
• Manage inventory and par levels
• Monitor contract costs and performance
• Track laundry revenue
• Conduct regular stock takes
• Implement cost-saving initiatives
Compliance & Safety
• Ensure health and safety compliance
• Maintain chemical safety standards
• Monitor proper equipment usage
• Conduct safety training
• Manage emergency procedures
• Oversee evacuation protocols
Required Skills
• Housekeeping management experience
• Cleaning and sanitizing expert
• Time management and efficiency
• Laundry and linen care
• Guest privacy and discretion
• Health and safety compliance
• Physical stamina and Endurance
• Teamwork and communication
• Problem solving and adaptability
• Hotel amenities knowledge
• Vendor management expertise
• Strong quality control background
• Financial management ability
• Guest service focus
Performance Metrics
• Guest satisfaction scores
• Quality audit results
• Budget management
• Room readiness metrics
• Inventory control
• Safety compliance