iStore Call Centre Agent (Part-Time)
iStore, Africa’s largest Apple Premium Reseller, is currently hiring a Part-Time Call Centre Agent based in Sandton, Johannesburg. This is an excellent opportunity for individuals with a passion for customer service, technology, and communication to join a well-known retail and tech brand.
If you enjoy helping people, solving problems, and working in a fast-paced environment, this flexible role could be a great fit for you.
Job Overview
- Position: Call Centre Agent (Part-Time)
- Company: Core Group (iStore Division)
- Location: Sandton, Johannesburg
- Job Type: Permanent (Part-Time)
- Industry: Customer Services / Retail Technology
- Experience Level: Entry Level
- Working Hours: Up to 108 hours per month
About iStore
iStore is the official Apple Premium Reseller in Africa, offering a wide range of Apple products, accessories, and services. With over 40 physical and online stores, iStore provides expert advice, technical support, training, and authorised repairs.
Working at iStore means being part of a brand that values innovation, customer experience, and continuous learning.
About the Role
The Call Centre Agent serves as the first point of contact for iStore customers. You will handle incoming calls, assist with product queries, provide basic technical support, and ensure that customers receive professional and efficient service.
This role requires strong communication skills, patience, and the ability to remain calm and helpful, even in challenging situations.
Because this is a part-time position, it is ideal for individuals looking for flexible work arrangements while gaining valuable experience in customer service and the technology sector.
Key Responsibilities
As a Call Centre Agent, your duties will include:
- Answering incoming calls and assisting customers with queries
- Providing accurate information about products, services, and promotions
- Offering basic technical support for Apple-related products
- Logging customer calls and maintaining accurate records
- Assisting customers with repair status updates
- Handling complaints professionally and working toward resolution
- Following company processes and service standards
- Meeting performance targets and service level agreements (SLAs)
- Delivering excellent customer service at all times
You will also be expected to communicate effectively with both customers and internal teams to ensure smooth issue resolution.
Minimum Requirements
To be considered for this role, applicants must have:
- Grade 12 (Matric Certificate)
- Valid South African ID
- At least 1 year of call centre experience
Key Skills and Attributes
Successful candidates should demonstrate the following:
- Strong verbal and written communication skills
- Excellent telephone etiquette
- Friendly, professional, and confident personality
- Ability to handle difficult or irate customers calmly
- Good problem-solving skills
- Empathy and patience when dealing with clients
- Ability to work under pressure and meet targets
- Basic technical understanding or willingness to learn
A passion for technology, especially Apple products, will be an added advantage.
Work Environment
This role is based in a call centre environment, which can be fast-paced and target-driven. You will need to manage multiple customer interactions while maintaining a high standard of service.
The flexible schedule (108 hours per month) allows for better work-life balance, making this position suitable for students or individuals seeking part-time employment.
Why Apply?
This opportunity offers several benefits, including:
- Experience with a leading technology retail brand
- Exposure to Apple products and services
- Development of customer service and communication skills
- Flexible working hours
- Opportunity to grow within the company
Working at iStore can also open doors to future roles in retail, technical support, or customer experience management.
Important Notes
- Only candidates who meet the minimum requirements will be considered
- The role requires working within iStore’s trading hours
- Candidates must be comfortable working in a target-driven environment
- Shortlisted candidates will be contacted for interviews
Final Thoughts
The iStore Call Centre Agent (Part-Time) role in Sandton is a great opportunity for individuals who enjoy working with people and have an interest in technology. With flexible hours and a supportive work environment, this role provides valuable experience in customer service within a well-established brand.
If you meet the requirements and are ready to deliver excellent customer experiences, consider applying for this position and take the next step in your career.