📞 Coordinator: Service Centre (Permanent – Remote) | Mediclinic Southern Africa
Mediclinic Southern Africa is currently seeking a professional, organised, and service-focused Coordinator: Service Centre to join its MHR Corporate Office team based in Bellville, South Africa.
This permanent remote position is ideal for individuals who have experience in healthcare environments and enjoy coordinating staffing services, working with clients, and delivering excellent administrative support. The role plays a vital part in ensuring healthcare facilities receive the right staffing support efficiently and professionally.
📅 Position Details
- Job Title: Coordinator – Service Centre
- Employment Type: Permanent
- Workplace Type: Remote
- Office Location: Bellville, Cape Town, South Africa
- Closing Date: 22 February 2026
- Reference Number: 65026
- Number of Positions: 1
📌 Role Purpose
The Coordinator: Service Centre is responsible for managing and responding to client staffing requests while coordinating the placement and cancellation of MHR panel members. The role ensures high service standards, accurate administration, and effective communication between healthcare facilities and staffing resources.
This position supports hospitals and medical teams by ensuring staffing needs are met quickly and professionally, contributing to quality patient care and operational efficiency.
🛠️ Key Responsibilities
In this role, you will:
- Receive and process staffing requests from healthcare clients
- Coordinate the placement of suitable MHR panel members
- Manage cancellations and rescheduling efficiently
- Maintain accurate staffing records and databases
- Communicate professionally with clients and healthcare professionals
- Respond to telephone and email enquiries promptly
- Ensure service requests are completed within required timelines
- Monitor personal performance to maintain excellent service standards
- Support daily service centre operations
- Handle administrative duties related to staffing coordination
- Identify and escalate urgent staffing issues when required
🎓 Education Requirements
Essential Qualification:
- Grade 12 (Matric Certificate)
Desired Qualification:
- No additional education required
💼 Experience Requirements
Essential Experience:
- Experience working in a hospital or healthcare environment
Desirable Experience:
- 3 to 6 months experience in a call centre or client service role
Healthcare knowledge gives candidates a strong advantage, as the role requires understanding staffing needs, nursing structures, and operational processes within medical environments.
🧠 Required Skills and Knowledge
Successful applicants should demonstrate:
- Knowledge of nursing and healthcare administrative structures
- Understanding of medical scope of practice
- Strong computer literacy including Microsoft Word, Excel, and Outlook
- Ability to learn new systems quickly
- Professional telephone and email etiquette
- Excellent customer service skills
- Strong organisational and planning abilities
- Effective time management
- Attention to detail and accuracy
- Ability to multitask in a fast-paced environment
🌟 Personal Attributes
The ideal candidate will be:
- Client-focused and service driven
- Reliable and responsible
- Calm under pressure
- Well-organised and structured
- Professional in communication
- Able to work independently in a remote setting
- Committed to delivering high-quality service
- Flexible and adaptable
⚖️ Employment Equity
Mediclinic Southern Africa is committed to building a diverse workforce and achieving its Employment Equity objectives. All applicants will be considered fairly, with preference given in line with the company’s Employment Equity Plan and internal recruitment policies.
Internal employees on fixed-term contracts are required to apply using an external candidate profile.
🚀 Why Join Mediclinic Southern Africa?
Working with Mediclinic Southern Africa offers:
- Permanent job stability
- Remote working flexibility
- Experience within a leading healthcare organisation
- Exposure to healthcare staffing and operations
- Skill development in coordination and administration
- A professional and supportive working environment
- Opportunities for career growth within the healthcare sector
This role is perfect for individuals who enjoy organisation, communication, and contributing to the smooth functioning of healthcare services.
📅 Application Reminder
Interested candidates are encouraged to apply before 22 February 2026. Applications submitted after the closing date may not be considered.
📢 Final Thoughts
If you have experience in a healthcare environment, enjoy administrative coordination, and are passionate about delivering excellent service, the Coordinator: Service Centre position at Mediclinic Southern Africa offers an exciting opportunity to grow within the medical and corporate services sector.
This permanent remote role provides stability, flexibility, and the chance to make a meaningful impact in healthcare operations across South Africa.