Admin Clerk / Receptionist – Pietermaritzburg, KwaZulu-Natal
Reference Number: 1140976
Location: Pietermaritzburg (PMB), KwaZulu-Natal, South Africa
Employment Type: Permanent | Full-Time
Industry: Medical Pathology & Laboratory Services
Closing Date: 16 February 2026
About the Organisation
A leading medical pathology and laboratory services provider in South Africa is seeking a dedicated and detail-oriented Admin Clerk / Receptionist to join its Pietermaritzburg branch. The organisation plays a critical role in healthcare by ensuring accurate, timely processing of medical samples and professional interaction with healthcare professionals and patients.
This position offers an excellent opportunity for individuals looking to build experience in healthcare administration while contributing to essential laboratory operations that support hospitals, doctors, and patients.
Role Overview
The Admin Clerk / Receptionist will be responsible for the accurate handling, capturing, tracking, and distribution of laboratory samples, as well as providing professional front-desk services to patients, medical professionals, and visitors.
The role focuses on ensuring efficient sample processing, maintaining administrative accuracy, supporting laboratory workflows, and delivering high-quality customer service in a busy medical environment.
Key Responsibilities
Sample Administration & Processing
- Sort and distribute medical samples according to standard operating procedures
- Capture and register samples accurately on the laboratory information system
- Monitor sample movement to ensure timely processing and reporting
- Track courier deliveries and ensure specimens reach designated laboratories
- Investigate delays and assist in resolving processing bottlenecks
Reporting & Documentation
- Monitor report progress and ensure results are filed and delivered within turnaround times
- Prepare, scan, and upload patient documentation onto the laboratory scanning system
- Resolve scanning issues and incomplete records according to procedures
Reception & Customer Service
- Manage the reception area and welcome patients professionally
- Provide information and direct clients to relevant departments
- Handle administrative queries and refer complaints for timely resolution
- Interact ethically and professionally with healthcare workers and patients
Cash Handling & Administration
- Receive payments from patients and process transactions accurately
- Ensure daily banking in line with company policies
- Log incidents, complaints, and administrative actions on the management system
Stock Control & Housekeeping
- Monitor stock levels and place orders when required
- Ensure supplies are delivered to doctors’ rooms and service areas
- Maintain cleanliness and organisation in the work area
- Prepare and clean equipment according to procedures
Compliance & Professional Standards
- Adhere to organisational policies, confidentiality requirements, and uniform protocols
- Maintain accuracy, integrity, and ethical conduct in all tasks
- Support quality and service objectives across laboratory operations
Minimum Requirements
Qualifications
- Grade 12 (Matric) or relevant NQF Level 4 qualification – Required
- Bachelor of Science (BSc) degree – Advantageous
Experience
- 0 to 1 year of relevant administrative or healthcare support experience
Knowledge & Systems
- Basic computer literacy
- Familiarity with laboratory information systems (advantageous)
- Understanding of organisational policies and procedures
Key Skills & Competencies
- Strong administrative and organisational skills
- Excellent attention to detail and accuracy
- Professional communication and telephone etiquette
- Confidentiality and sensitivity when handling patient information
- Customer service orientation and empathy
- Ability to work in a fast-paced and pressured environment
- Teamwork and interpersonal skills
- Flexibility and patience with distressed or anxious patients
- Basic business numeracy and cash-handling skills
Why Apply for This Role?
This role offers valuable experience within the healthcare and laboratory sector while providing stable permanent employment. Benefits include:
✔ Exposure to medical administration and pathology services
✔ Skill development in customer service and data management
✔ Working in a professional healthcare environment
✔ Opportunities for career growth within laboratory services
✔ Contributing to essential healthcare operations
Salary & Benefits
Compensation will be aligned with qualifications, experience, and internal salary structures.
How to Apply
Interested candidates should prepare:
📄 Updated CV
🎓 Copies of qualifications
📞 Contactable references (if required)
Applications must be submitted quoting Reference No: 1140976 before 16 February 2026.
Please note: Only shortlisted candidates will be contacted. If you do not receive feedback by the closing date or within a reasonable period thereafter, kindly consider your application unsuccessful.