General Assistant (T27)
Brand: Dunns
Department: Operations – Stores
Location: Acornhoek, Limpopo, South Africa
Job Type: Permanent
Reporting To: Store Manager
Closing Date: 28 November 2025
Overview
Dunns is seeking a dedicated and service-oriented General Assistant to join the store team in Acornhoek. This position plays an important role in ensuring that customers enjoy a positive and efficient shopping experience while supporting the store in achieving daily, weekly, and monthly sales goals. The role requires an individual with strong attention to detail, good communication skills, and the ability to work effectively within a team environment.
As a General Assistant, you will contribute to merchandise presentation, stock replenishment, customer interaction, and the protection of store assets. This is an opportunity for someone who enjoys working in a fast-paced retail environment and who is committed to offering excellent customer service. The position is suitable for individuals who are reliable, proactive, and able to handle routine store tasks with professionalism and accuracy.
Key Purpose of the Role
The General Assistant contributes directly to the operational success of the store by helping to maintain a clean, well-stocked, and customer-friendly environment. The focus of this role is to support sales, uphold store standards, and ensure compliance with company procedures. This includes maintaining merchandise displays, replenishing stock, supporting promotional setups, and engaging with customers in a helpful and respectful manner. Good teamwork and strong daily task planning are essential to delivering consistent results.
Qualifications
- Matric (Grade 12) is required.
- Basic computer literacy is beneficial.
- No advanced experience is required, but retail experience is an advantage.
Knowledge, Skills & Experience
Candidates should demonstrate:
- A strong customer service orientation and a willingness to assist shoppers in a friendly and professional manner.
- The ability to work well within a team, supporting colleagues to meet store objectives.
- Good planning and organisational skills to manage daily tasks effectively.
- Attention to detail, especially when handling stock, performing administrative tasks, or managing merchandise.
- The ability to communicate clearly with customers and fellow team members.
- A tolerance for stress and the ability to remain calm and focused during busy trading periods.
- Integrity, reliability, and initiative, as the role involves working with stock, cash, and other store assets.
Key Responsibilities
1. Sales Support & Targets
The General Assistant plays a direct role in helping the store achieve its sales targets. This involves ensuring that merchandise is presented attractively, promotional displays are set up correctly, and stock is replenished as needed. By maintaining an organised and appealing store environment, the General Assistant supports customer engagement and helps drive sales performance.
2. Protection of Assets
A core responsibility of this role is safeguarding store assets, including stock, cash, equipment, customers, and staff. This involves following store security procedures, reporting irregularities promptly, and maintaining awareness of activity on the sales floor and in stock areas. The General Assistant must ensure that all tasks are completed in accordance with company policies to minimise loss and maintain a safe store environment.
3. Merchandise Presentation & Replenishment
The General Assistant ensures that merchandise is always well-organised, clearly priced, and fully replenished. This includes unpacking stock, placing items in the correct locations, maintaining clean shelves and displays, and ensuring that store layout guidelines are followed. Housekeeping duties—such as keeping the store tidy, cleaning display areas, and organising stockrooms—are essential to maintaining a professional shopping environment.
4. Customer Service
Providing excellent customer service is at the heart of this role. The General Assistant is expected to greet customers, answer product-related questions, guide shoppers to merchandise, and ensure that each interaction contributes to a positive store experience. Professionalism, patience, and a service-driven attitude are essential qualities.
5. Administrative Procedures
The role includes supporting basic store administration tasks. This involves following correct procedures for stockroom operations, handling markdowns, and managing lay-by documentation accurately. Maintaining proper records and adhering to company processes ensures smooth operations and compliance with internal standards.
Final Summary
The General Assistant (T27) at Dunns is an important contributor to daily store operations, customer satisfaction, and sales performance. This role requires an individual who is hardworking, reliable, and committed to maintaining high store standards. If you enjoy working with people, thrive in a retail environment, and value teamwork, this position offers a stable and rewarding opportunity.