Postbank Customer Service Consultant (x6) Vacancies – 12-Month Contract Opportunity
The South African Postbank SOC Limited has announced six exciting opportunities for Customer Service Consultants within its Inbound Contact Centre. These positions form part of a 12-month fixed-term contract and offer motivated applicants the chance to contribute to a dynamic customer service environment while building valuable experience in a high-volume call centre setting.
Located in Bloemfontein, this opportunity is ideal for individuals who enjoy interacting with customers, solving problems, and maintaining high service standards. As one of South Africa’s key financial service institutions, Postbank is committed to service excellence and providing meaningful employment opportunities that support diversity, fairness, and inclusion.
Position Overview
- Job Title: Customer Service Consultant (x6)
- Business Unit: Operations
- Location: Bloemfontein
- Position Status: Fixed-Term Contract (12 Months)
- Position Grade: C2
- Reporting To: Manager: Call Centre
- Closing Date: 21 November 2025
These roles form part of Postbank’s effort to strengthen its customer-facing functions by ensuring efficient handling of customer queries, complaints and service requests.
Purpose of the Role
The primary purpose of the Customer Service Consultant position is to attend to customer enquiries and complaints received via the Inbound Contact Centre. Consultants must assist customers telephonically, resolve challenges, and ensure a high level of service delivery.
Postbank aims to maintain strong customer relationships by offering prompt, professional and efficient support, making this role an essential part of its operations.
Key Responsibilities
Successful applicants will be expected to fulfil the following duties:
- Answer incoming customer calls promptly
- Resolve queries and attend to customer complaints
- Maintain and manage call centre KPIs such as call handling, answering and waiting times
- Provide efficient, professional and customer-focused service
- Identify potential risks or issues and escalate when required
- Uphold service standards in a fast-paced operational environment
These responsibilities require individuals who are organised, customer-focused and capable of remaining calm and effective under pressure.
Minimum Qualifications and Experience
To be considered for this role, applicants must meet the following requirements:
- Grade 12 / Matric
- 1 to 2 years’ experience in an Inbound Contact Centre environment
- Computer literacy, including MS Office
- Knowledge and understanding of:
- Contact centre telephony systems
- Customer service principles
- Treating Customers Fairly (TCF) principles
- Fluency in English, with additional languages considered an advantage
- A hands-on approach to tasks and responsibilities
Experience in customer-facing roles and a strong understanding of call centre operations will be highly beneficial.
Skills and Attributes Required
Postbank is looking for individuals with strong interpersonal and communication abilities, as well as a commitment to service excellence. Applicants should demonstrate:
- Excellent customer service capabilities
- Ability to manage high call volumes while maintaining service quality
- Clear verbal and written communication skills
- Good reasoning, analytical and problem-solving abilities
- Ability to work well in a busy, deadline-driven and high-pressure environment
Candidates who can think independently, collaborate effectively and remain customer-focused under pressure will excel in this role.
How to Apply
When sending your application, indicate the position you are applying for in the email subject line.
To view the full job specification, applicants can visit the official Postbank website and navigate to the Careers section.
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Employment Equity and Additional Information
Postbank is committed to promoting equity, diversity and fairness in the workplace. Applications are encouraged from individuals across all demographic groups, including people with disabilities, in line with the organisation’s Employment Equity Plan.
Please note:
- Only shortlisted candidates will be contacted
- If you do not receive feedback within three months of the advertisement, consider your application unsuccessful
- Postbank reserves the right not to fill or to re-advertise the positions
- By applying, candidates consent to the processing of personal information in accordance with POPIA regulations