City of Johannesburg Hiring Call Centre Agent Full-time Job

An internship programme is an intervention by the City of Johannesburg to address the growing demand by a tertiary institution for students to undergo on-the-job exposure, as a pre-requisite to acquire an academic qualification or as a requirement after the acquisition of academic qualification to obtain experiential training. The City is committed to providing work-based training for students.

• This internship opportunity is applicable to youth in the Johannesburg communities, who qualifies for this internship and have never participated in an internship programme before.
• This Vacancy is open to all qualifying STUDENTS AND MATRICULANTS in the Johannesburg Community for a period not exceeding 18 months
• Interested applicants are invited to apply for the positions listed in the circular.
• Complete the online job application form and attach all relevant documents (Certified Qualification/s, ID, and CV).
• Applicants are advised to use Google Chrome when applying for CoJ positions.
• The City of Johannesburg reserves the right not to make an appointment.
• Appointments will be made in accordance with the COJ Employment Equity policy and People with disabilities are encouraged to apply.
• The City of Johannesburg is an equal opportunity employer.
• Any misrepresentation or failure to disclose material information on the application form or CV will automatically disqualify your application.

Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful. By submitting your application for a position at the City of Johannesburg, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection and related process. In terms of the Talent Acquisition Policy of the City of Johannesburg, you hereby consent to the following risk checks should your application be shortlisted: Credit Record, CV validation and Employment record verification, Criminal check, and Identity validation.

The City of Johannesburg (CoJ), Group Finance Department has the following Internship opportunity available for a period NOT exceeding eighteen 18 months.

Department: Group Finance

Branch: Customer Relationship

Agent: Revenue Call Centre

Designation: Internship: Revenue Call Centre

Remuneration: R3 500,00 pm (Basic salary, no benefits)

Location: Thuso House, 61 Jorissen Street, Braamfontein Minimum

Requirements: • Grade 12 (NQF level 4).

Primary Function: Provide a high level of Call Centre service, both telephonic and written, using initiative to analyse, identify account queries and process necessary procedures using all available resources in order to resolve revenue related queries on first point on contact, logging and/or escalating all the queries that cannot be resolved to the relevant department, whilst meeting or exceeding targets set by the R & CRM department and the needs of customers.. 

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Johannesburg Water (SOC) Ltd was established in 2000 as a municipal entity wholly owned by the City of Johannesburg. It is a R13,3 billion turnover company employing over 2700 people, and its core purpose is to provide water and sanitation services to approximately 5.87 million people.