Call Centre Agent- Bryanston Johannesburg Full-time Job
Aug 28th, 2024 at 13:31 GENERAL JOBS Johannesburg 2.9K views Reference: 339Job Details
Introduction
Are you ready to be part of a fast-paced, vibrant, and dynamic team? Twizza, a leader in the FMCG industry, is inviting suitably qualified candidates to apply for the role of Call Centre Agent based in Johannesburg. If you have a passion for customer service and sales, and you thrive in a dynamic environment, this is the perfect opportunity for you! At Twizza, you'll join a team that excels in Operations and Customer Service, delivering superb service to our sales teams and customers nationwide
Job description
Key Responsibilities:
1. Inbound Sales:
- Handle Incoming Calls and Emails: Assist customers with placing stock orders, answering inquiries, managing complaints, and providing general information.
- Order Processing: Capture all relevant information accurately on our systems, ensuring smooth and efficient service.
2. Outbound Sales:
- Upselling and Cross-Selling: Utilize your sales skills to promote the full range of Twizza products,working through a national leads database with a strong strike rate.
- Promotional Calls: Contact customers to inform them of promotions as per the promotional calendar. You may also assist salespeople with call cycles when needed, often at short notice.
3. Customer Service:
- Delivery Monitoring: Keep customers informed about delivery schedules and any changes that may affect them.
- Complaint Resolution: Professionally handle customer complaints, ensuring they are resolved effectively and all necessary information is captured.
4. Stakeholder Management:
- Effective Communication: Communicate any changes or important information to stakeholders promptly, ensuring they are always informed about order changes, special requests, or any other relevant updates.
Minimum requirements
· 2 years’ experience in Telesales in a highly pressurised Call Centre environment, preferably FMCG
· Knowledge of Customer service practices and principles.
· Intermediate experience level in Outlook, Word, Excel & knowledge of CRM databases
· Advanced data capturing with high level of accuracy, detail and written English skills.
Company Description
PEPSICO South Africa is a proud proud business unit of our global organization with iconic brands such as simba, doritos, weetbix, liqui fruit, ceres, sasko, safari, spekko and white start has an outstanding success as an employer being awarded as a top employer in South Africa by top employer institude.
