YES Opportunity: Contact Centre Agent – Cape Town (12-Month Contract)
An exciting YES Youth Employment Opportunity is now available for unemployed young South Africans who are eager to gain valuable workplace experience in a fast-paced retail call centre environment.
This opportunity is based in Cape Town, Western Cape, and is ideal for young individuals looking to enter the job market and build professional customer service and sales skills through practical workplace exposure.
If you are passionate about people, customer service, and personal growth, this programme could be your gateway into the retail and contact centre industry.
About the YES Programme
The Youth Employment Service (YES) Programme is a business-led initiative created to provide unemployed youth with meaningful workplace experience. The programme aims to improve employability by offering structured work exposure that helps young people develop essential workplace skills.
Participants gain real working experience while improving communication, problem-solving, and professional competencies required in today’s job market.
Position Details
Job Title: Contact Centre Agent (YES Opportunity)
Location: Cape Town, Western Cape
Job Type: Fixed-Term Contract
Contract Duration: 12 Months
Job Category: Contact Centre / Customer Service
Employment Type: Full-Time
Posting Date: 17 February 2026
This role offers candidates the opportunity to work within a dynamic retail call centre environment focused on delivering excellent customer experiences.
Programme Requirements
To qualify for this opportunity, applicants must meet the following YES Programme criteria:
✅ Be between 18 and 29 years old
✅ Have a Grade 12 (Matric Certificate) (preferred)
✅ Be unemployed at the time of application
✅ Be available to work on a 12-month fixed-term contract
✅ Must not have worked permanently for one employer for more than 12 consecutive months
✅ Must not be studying full-time during the employment period
✅ Must not have previously participated in the YES Programme
✅ Applicants must arrange their own transportation where necessary
This opportunity is specifically designed for youth entering the workplace for the first time.
Key Responsibilities
Successful candidates will be responsible for delivering professional customer service while supporting sales and operational targets within the contact centre.
Duties include:
- Acting as a brand ambassador by delivering outstanding customer service
- Assisting customers with queries and providing suitable product solutions
- Exceeding customer expectations through effective communication
- Handling inbound and outbound customer interactions
- Monitoring personal sales performance against targets
- Identifying opportunities to generate new sales
- Maintaining accurate customer information
- Supporting customer satisfaction and retention initiatives
- Keeping up to date with product, décor, and fashion trends
- Ensuring service excellence during every customer interaction
Employees will gain hands-on experience in customer engagement, sales processes, and retail operations.
Required Skills
Ideal candidates should demonstrate:
- Passion for customer service and working with people
- Strong communication skills (verbal and written)
- Target-driven mindset
- Good organizational and planning abilities
- Attention to detail
- Ability to multitask in a fast-paced environment
- Confidence when interacting with customers
- Ability to work independently and within a team
- Initiative and problem-solving skills
Previous call centre experience is not required, making this an excellent entry-level opportunity.
Competencies for Success
To succeed in this role, candidates should be able to:
- Take initiative and embrace new challenges
- Build positive relationships with customers and colleagues
- Deliver customer-focused solutions
- Adapt to digital tools and evolving business processes
- Manage time effectively under pressure
- Demonstrate enthusiasm and a strong work ethic
- Reflect on feedback for personal and professional improvement
The organization values individuals who bring energy, commitment, and a willingness to learn.
Why Apply?
This YES opportunity provides young job seekers with valuable benefits, including:
✔ Real workplace experience in a professional call centre
✔ Improved employability and work readiness
✔ Exposure to retail and customer service environments
✔ Development of communication and sales skills
✔ Opportunity to build a professional CV
✔ Networking and career growth opportunities
Many participants use YES Programme experience as a stepping stone into permanent employment opportunities.
Employment Equity
Preference may be given to candidates from designated groups in line with the Employment Equity Act. However, all qualifying applicants are encouraged to apply.
How to Apply
Interested applicants should submit their applications online through the official recruitment platform.
Ensure your application includes:
- Updated CV
- Certified ID Copy
- Matric Certificate (if available)
Only shortlisted candidates will be contacted for further assessment.
Start Your Career Journey Today
If you are a young South African looking for your first meaningful work experience, this Contact Centre Agent YES opportunity offers the perfect chance to gain practical skills while working in a professional and supportive environment.
Take the first step toward building your career and apply today.