Absa Is Hiring Call Centre Agents (Inbound & Outbound) – Johannesburg, Gauteng
Absa Bank is inviting applications for the position of Agent: Call Centre Inbound & Outbound based in Johannesburg, Gauteng. This full-time opportunity is ideal for customer-focused professionals who are passionate about delivering excellent service and building a career in the banking industry.
With more than 100 years of history, Absa is one of Africa’s leading financial institutions, offering employees the opportunity to grow in a dynamic and inclusive work environment. As a Call Centre Agent, you will provide support to customers, merchants, and branches while ensuring service excellence and compliance with banking standards.
If you have strong communication skills, enjoy helping customers, and are looking for an opportunity within one of South Africa’s leading banks, this role may be the perfect fit.
Job Overview
- Company: Absa Bank
- Position: Agent: Call Centre Inbound & Outbound
- Job Type: Full-Time
- Location: Johannesburg, Gauteng, South Africa
- Job Requisition ID: R-15988243
- Closing Date: 24 June 2026
About Absa
Absa is one of Africa’s largest diversified financial services groups, providing banking, investment, and insurance solutions across the continent. With a proud heritage spanning more than a century, the bank continues to invest in innovation, customer service, and employee development.
Employees at Absa have access to opportunities for learning, career progression, and professional growth while contributing to the bank’s mission of empowering Africa’s future.
About the Role
The Agent: Call Centre Inbound & Outbound is responsible for delivering day-to-day customer support while ensuring that service standards, operational procedures, and compliance requirements are consistently met.
The successful candidate will assist customers by handling inbound and outbound calls, responding to enquiries, resolving issues, and delivering an outstanding customer experience.
Key Responsibilities
The successful applicant will perform duties that include:
Customer Service
- Answer inbound customer calls professionally and efficiently.
- Make outbound calls when required.
- Provide accurate information to customers, merchants, and branches.
- Resolve customer queries promptly and professionally.
- Deliver exceptional customer service during every interaction.
- Build positive customer relationships through effective communication.
Service Delivery
- Meet agreed Service Level Agreements (SLAs).
- Maintain high standards of service quality.
- Ensure customer requests are handled within required turnaround times.
- Support customers with banking-related enquiries.
Compliance and Risk
- Follow all Standard Operating Procedures (SOPs).
- Adhere to banking policies and regulatory requirements.
- Maintain quality and compliance standards.
- Ensure customer information is handled securely and confidentially.
Performance
- Deliver work in line with performance expectations.
- Maintain productivity and quality targets.
- Contribute positively to team objectives.
- Participate in ongoing learning and development initiatives.
Minimum Requirements
Applicants should meet the following requirements:
- NQF Level 6 qualification.
- Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies.
- Collections experience will be an added advantage.
Skills and Competencies
Absa is looking for candidates who possess:
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Good listening skills.
- Problem-solving ability.
- Attention to detail.
- Ability to work under pressure.
- Professional telephone etiquette.
- Computer literacy.
- Teamwork and collaboration skills.
- Ability to follow processes and procedures.
- Strong organisational and time management skills.
Why Join Absa?
Working at Absa offers employees the opportunity to build a rewarding career within one of Africa’s leading banking institutions.
Benefits of joining Absa include:
- Opportunity to work for a well-established financial institution.
- Career development and learning opportunities.
- Exposure to the banking and financial services industry.
- Inclusive and diverse working environment.
- Professional growth within a respected organisation.
- Opportunity to build valuable customer service and banking experience.
Employment Equity
Absa Bank is an equal opportunity and affirmative action employer. In line with the Employment Equity Act 55 of 1998, preference may be given to suitably qualified candidates from designated groups to support the bank’s employment equity objectives.
Please note that Absa reserves the right not to make an appointment for this advertised position.
How to Apply
Interested candidates should submit their applications through the official Absa Careers portal before the closing date.
Before applying, ensure you have:
- An updated Curriculum Vitae (CV).
- Your NQF Level 6 qualification details.
- Supporting educational certificates.
- Accurate contact information.
Only shortlisted candidates will be contacted regarding the recruitment process.
Job Summary
- Employer: Absa Bank
- Position: Agent: Call Centre Inbound & Outbound
- Job Type: Full-Time
- Location: Johannesburg, Gauteng, South Africa
- Minimum Qualification: NQF Level 6 (FETC in Business, Commerce and Management Studies)
- Advantage: Collections experience
- Closing Date: 24 June 2026
If you are passionate about customer service and want to build a career with one of South Africa’s leading banks, apply today for the Agent: Call Centre Inbound & Outbound position at Absa Bank.