Call Centre Service Advisor (FTC) – Defy Appliances Midrand 2026
Are you looking to grow your career in customer service within a well-established company? The Call Centre Service Advisor (Fixed-Term Contract) position at Defy Appliances in Midrand, Gauteng offers an excellent opportunity for individuals with call centre experience to develop their skills in a dynamic and professional environment.
This role is ideal for candidates who enjoy working with customers, solving problems, and delivering high-quality service while gaining valuable experience in the manufacturing and aftersales support industry.
Job Overview
- Position: Call Centre Service Advisor (FTC)
- Company: Defy Appliances
- Location: Midrand, Gauteng, South Africa
- Job Type: Contract (12 Months)
- Department: AfterSales
- Industry: Manufacturing
- Experience Level: Entry Level
- Closing Date: 14 April 2026
This 12-month fixed-term contract provides an opportunity to gain hands-on experience in a leading appliance brand known across South Africa.
About Defy Appliances
Defy Appliances is one of South Africa’s most recognized household appliance manufacturers, known for delivering innovative and reliable products. The company focuses on quality, customer satisfaction, and continuous improvement, making it a great environment for individuals looking to build a career in customer service or technical support.
Working at Defy means being part of a team that values professionalism, efficiency, and excellent service delivery.
Job Purpose
The primary purpose of this role is to provide first-line customer support by handling queries, resolving issues, and ensuring customer satisfaction. As a Call Centre Service Advisor, you will act as a key point of contact between the company, customers, and retail partners.
Key Responsibilities
As a Call Centre Service Advisor, your daily duties will include:
Customer Interaction
- Communicating with customers and retailers via phone and written channels
- Handling incoming calls and responding to customer inquiries
- Providing clear and professional responses to all queries
Technical Support
- Offering basic product knowledge and troubleshooting support
- Assisting customers with appliance-related questions
- Educating customers on product usage and maintenance
System Management
- Managing daily tasks using the Sirius system
- Operating the Amazon Telephony system efficiently
- Recording and updating customer interactions accurately
Service Delivery
- Ensuring all service targets and KPIs are met
- Maintaining high customer satisfaction levels
- Following company procedures and service standards
Reporting and Follow-Up
- Tracking and reporting outstanding calls
- Following up on unresolved issues
- Escalating complex queries to the Service Manager when necessary
Multi-Channel Support
- Assisting customers through online platforms and retail store queries
- Coordinating with internal teams to resolve customer concerns
Minimum Requirements
To be considered for this position, applicants must meet the following criteria:
Educational Requirements
- Grade 12 (Matric) certificate
Experience Requirements
- At least 1 year of call centre experience
Skills and Competencies
- Excellent communication skills (verbal and written)
- Fluency in English
- Strong customer service orientation
- Good problem-solving skills
- Basic computer literacy
Key Attributes
Defy is looking for candidates who demonstrate the following qualities:
- Professional and polite communication style
- Ability to work under pressure
- Strong attention to detail
- Good time management skills
- Ability to multitask and stay organized
- A positive attitude and willingness to learn
Benefits of the Role
Valuable Work Experience
Gain experience in a well-known manufacturing company with a strong reputation.
Skill Development
Improve your communication, technical support, and customer service skills.
Career Growth
Build a solid foundation for future roles in customer service, sales, or technical support.
Exposure to Systems
Learn to work with professional systems such as Sirius and telephony platforms.
Networking Opportunities
Work alongside experienced professionals and expand your industry connections.
Work Environment
This role is based in Midrand, Gauteng, and requires working in a structured call centre environment. You will be expected to meet performance targets, handle a high volume of calls, and maintain professionalism at all times.
The position may require adaptability, as customer queries can vary and may sometimes be challenging.
Who Should Apply?
This opportunity is ideal for individuals who:
- Have call centre experience and want to grow in customer service
- Enjoy interacting with customers and solving problems
- Are interested in technical products and appliances
- Are looking for contract-based work to gain experience
- Are reliable, motivated, and goal-oriented
Career Opportunities After This Role
Completing this contract can open doors to various career paths, including:
- Customer Service Specialist
- Technical Support Agent
- Call Centre Team Leader
- Sales Consultant
- AfterSales Support Specialist
While this is a fixed-term contract, the experience gained can significantly improve your employability.
Application Process
To apply for the Call Centre Service Advisor position at Defy Appliances:
- Visit the official Defy careers page or job portal
- Search for Call Centre Service Advisor – Midrand
- Complete the online application form
- Upload required documents, including:
- Updated CV
- Certified copy of your ID
- Matric certificate
Ensure that your application is complete and submitted before the closing date.
Application Tips
Highlight Your Experience
Clearly outline your call centre experience in your CV.
Showcase Communication Skills
Provide examples of how you handled customer queries.
Be Professional
Ensure your CV is well-structured and error-free.
Apply Early
Do not wait until the last minute to submit your application.
Prepare for Interviews
Be ready to demonstrate your customer service and problem-solving skills.
Important Notes
- This is a 12-month fixed-term contract
- Only shortlisted candidates will be contacted
- Ensure all information provided is accurate
- Avoid paying any fees when applying for jobs
Final Thoughts
The Defy Appliances Call Centre Service Advisor (FTC) position is a great opportunity for individuals with call centre experience who want to build a career in customer service and technical support. With exposure to real customer interactions, systems, and performance-driven environments, this role can help you develop valuable skills for future career growth.
If you meet the requirements and are ready to take the next step in your career, apply before the closing date and secure your chance to work with one of South Africa’s leading appliance brands.