Ward Hostess – Healthwise — Job Information
Job Information
Job Title: Ward Hostess – Healthwise
Company: Fedics, part of Tsebo Solutions Group
Business Unit / Division: Fedics
Employment Type: Full-Time
Location: Mthatha, Eastern Cape
Reference Number: TSE260930-3
Closing Date: 7 October 2026
Minimum Qualification: Matric / Grade 12
Job Overview
Fedics is looking for a Ward Hostess – Healthwise to join its team in Mthatha, Eastern Cape. The main purpose of this position is to ensure that patients receive the correct meals according to their individual dietary requirements and the instructions provided by medical staff.
The Ward Hostess will work in a healthcare environment where attention to detail, personal hygiene, food safety and good customer service are extremely important. The successful candidate will interact directly with patients and will be responsible for helping to ensure that their meal and beverage needs are handled correctly and professionally.
The position requires someone who is practical, organised and methodical, while also being caring and courteous towards patients. The Ward Hostess must be able to work quickly and safely without compromising food quality, hygiene or patient requirements.
Fedics operates within Tsebo Solutions Group, an African Integrated Workplace Management Solutions provider. The group provides services across areas including catering, facilities management, cleaning and hygiene, pest control, protection, energy, procurement, engineering and other workplace solutions. The company places significant importance on developing its people and providing quality service to its clients.
Main Purpose of the Role
The primary responsibility of the Ward Hostess is to make sure that patients receive the correct meals according to patient and doctor instructions.
This requires careful attention when dealing with menu cards, meal requirements and food service. Because the role takes place in a healthcare environment, the employee must follow hospital and company procedures and ensure that food and service standards are maintained.
The Ward Hostess will also assist with beverages, patient refreshments and certain aspects of meal preparation.
Key Duties and Responsibilities
Patient Meal Service
The Ward Hostess will ensure that patients receive the correct meals according to their specific requirements and the instructions provided by doctors.
This means the employee must pay close attention to patient information and ensure that meals are delivered correctly.
Accuracy is particularly important because patients may have specific dietary requirements.
Completing Menu Cards
The successful candidate will be responsible for completing menu cards as part of the meal-service process.
This requires good attention to detail and the ability to follow instructions accurately.
Patient Water Service
The Ward Hostess will ensure that patient water carafes and glasses are clean and ready for use.
The employee must also make sure that patients have an adequate supply of ice water throughout the day.
Maintaining clean drinking equipment and regularly checking water supplies are therefore important parts of the position.
Tea Service
The Ward Hostess will be responsible for providing prompt tea service to patients.
This requires the employee to work efficiently and respond appropriately to patient needs while maintaining a courteous and professional approach.
Patient Customer Service
The role involves direct interaction with patients, so good customer service is essential.
The Ward Hostess is expected to be courteous and helpful to patients at all times. This means treating patients respectfully and assisting them in a friendly and professional manner.
The successful candidate should understand that working in a healthcare environment requires patience, empathy and professionalism.
Meal Preparation Assistance
The Ward Hostess will also assist with the preparation of certain meals, particularly salads and desserts.
The employee must follow appropriate food-handling and hygiene practices when assisting with meal preparation.
Food Quality and Safety
The Ward Hostess must help ensure that the required standards are maintained across customer service, operating processes, health and safety and food standards.
This includes following company and hospital procedures and ensuring that food-related activities are completed safely and hygienically.
Minimum Qualification
The minimum educational requirement for the position is:
- Matric / Grade 12
No additional qualification is specified in the advert.
The position is therefore suitable for candidates who have completed Grade 12 and are interested in working in a healthcare catering or patient-service environment.
Skills and Competencies
Fedics is looking for a candidate with several important personal and practical qualities.
Practical and Methodical
The successful candidate should enjoy practical work and be able to follow tasks in an organised and methodical way.
Honest and Reliable
Honesty and reliability are essential, particularly because the employee will work with patients, food and healthcare-related procedures.
Good Hand-Eye Coordination
Good hand-eye coordination is required for completing practical tasks such as meal preparation, beverage service and handling food-service equipment.
Ability to Work Quickly and Safely
The Ward Hostess must be able to work efficiently while still following safety and hygiene requirements.
The ability to work quickly is important because meals and refreshments need to be provided according to scheduled service requirements.
Personal Hygiene
High standards of personal hygiene are required because the position involves working with food and serving patients in a healthcare environment.
The advert also states that applicants should be free from skin allergies to foods and detergents.
Communication Skills
Good communication skills are important because the Ward Hostess will interact with patients and work alongside other members of the team.
The employee must be able to communicate clearly and respectfully.
Teamwork
The successful candidate must be able to work as part of a team and contribute towards the smooth operation of the ward and food-service environment.
Physical Requirements
This position requires physical stamina and the ability to perform practical tasks throughout the working day.
The advert states that candidates must have the stamina to work 45–50 hours per week and be able to:
- Bend
- Stand for extended periods
- Lift items
- Work quickly
- Perform practical duties safely
Applicants should therefore be comfortable with a physically active role rather than a position that involves sitting at a desk for most of the day.
Working Environment
The Ward Hostess will work in a healthcare/hospital environment in Mthatha. The role involves regular interaction with patients and requires strict adherence to hospital and company standards.
The employee will work with food and beverages and will need to maintain appropriate hygiene and food-safety practices.
Because patient meals are involved, attention to detail is particularly important. The Ward Hostess must follow instructions carefully and ensure that patients receive the appropriate meals and services.
Who Should Apply?
This position would suit a Matric-qualified candidate who enjoys practical work and helping people.
An ideal applicant would be:
- Reliable and honest.
- Comfortable working with patients.
- Friendly and courteous.
- Comfortable working with food.
- Able to maintain good personal hygiene.
- Comfortable standing, bending and lifting.
- Able to work efficiently in a busy environment.
- Able to follow instructions carefully.
- Comfortable working as part of a team.
- Able to work 45–50 hours per week.
- Interested in healthcare catering, hospitality, food service or patient support.
Previous experience is not specifically listed as a requirement in the advert, making the position potentially suitable for candidates who meet the Matric requirement and possess the required practical and personal qualities.
Application Details
Company: Fedics / Tsebo Solutions Group
Position: Ward Hostess – Healthwise
Reference: TSE260930-3
Division: Fedics
Employment Type: Full-Time
Location: Mthatha, Eastern Cape
Minimum Qualification: Matric / Grade 12
Working Hours: Approximately 45–50 hours per week
Closing Date: 7 October 2026
This is a suitable opportunity for a Matric-qualified person interested in food service, hospitality or working in a healthcare environment. The position places strong emphasis on patient care, food safety, hygiene, reliability, teamwork and the ability to perform practical duties efficiently and safely.