Clerk Front Desk: Protea Hotel Durban Umhlanga
Job Details
Company: Protea Hotels by Marriott® / Marriott International
Position: Clerk-Front Desk
Location: Durban Umhlanga, KwaZulu-Natal
Employment Type: Not specified
Experience: 1 year related work experience
Education: High School Diploma / Grade 12 or equivalent
Industry: Hospitality / Hotel Operations
Job Overview
Protea Hotel Durban Umhlanga is looking for a professional and guest-focused Clerk-Front Desk to support the hotel’s reception and front office operations. The successful candidate will be responsible for welcoming guests, processing check-ins and check-outs, handling payments, responding to guest requests and ensuring that visitors receive efficient and friendly service throughout their stay.
This role requires someone who is comfortable working directly with guests, handling administrative and cashiering duties, communicating with other hotel departments and maintaining high standards of professionalism. The Front Desk Clerk will also assist guests with information about the hotel, parking and local attractions while ensuring that company procedures, safety standards and quality expectations are followed.
Key Responsibilities
- Process guest check-ins by confirming reservations, allocating rooms and issuing or activating room keys.
- Process payments including room charges, cash, debit and credit card transactions, cheques and other approved payment types.
- Complete guest check-outs and assist with resolving late or disputed charges.
- Answer, record and process guest calls, messages, questions, requests and concerns.
- Coordinate with Housekeeping to monitor room readiness before guest arrivals.
- Explain parking procedures and arrange assistance from bell or valet staff when required.
- Provide guests with directions and information about the hotel and nearby attractions or areas of interest.
- Run daily arrival and departure reports and identify special guest requests.
- Check reports for accuracy and complete designated cashier and closing reports.
- Count the cashier bank at the beginning and end of each shift.
- Balance and submit receipts according to accounting procedures.
- Follow all hotel safety and security policies and report accidents, injuries or unsafe conditions.
- Maintain a clean and professional appearance and protect confidential and company information.
- Welcome guests according to hotel standards and anticipate their service needs.
- Communicate clearly and professionally with guests, colleagues and other departments.
- Maintain positive working relationships and meet quality assurance standards.
- Perform other reasonable duties as requested by supervisors.
Minimum Requirements
- High school diploma, Grade 12 or equivalent.
- At least 1 year of related work experience.
- Strong customer service and communication abilities.
- Professional and presentable approach to guest interaction.
- Ability to handle cash, payments and basic financial reconciliation accurately.
Skills and Competencies
The ideal candidate should have strong attention to detail and be comfortable handling multiple guest requests in a busy hotel environment. Good verbal communication, telephone etiquette, problem-solving skills and teamwork are important. The ability to maintain confidentiality, follow procedures and remain professional when dealing with guest concerns is also essential.
The role may require extended periods of standing, sitting or walking. The successful candidate should also be able to move, lift, carry, push or pull objects weighing up to 10 pounds (approximately 4.5 kg) without assistance.
Ideal Candidate
This opportunity is suited to a friendly, reliable and service-oriented individual who enjoys working with people and creating positive guest experiences. Previous hotel, reception or customer-facing experience will be valuable, particularly for candidates comfortable with reservations, payments, cashiering and front-office administration.
Employment Details
Location: Durban Umhlanga, KZN
Position: Clerk-Front Desk
Education: Grade 12 / High School Diploma or equivalent
Experience: 1 year related experience
Salary: Not specified
Closing Date: Not specified
How to Apply
Interested candidates should apply through the official recruitment process for Protea Hotels by Marriott® / Marriott International and ensure that their application highlights relevant hospitality, reception, customer service, cashiering or front-office experience.
Protea Hotels by Marriott® is an equal-opportunity employer committed to providing access to employment opportunities and maintaining an inclusive workplace where employees from diverse backgrounds are valued.