Customer Care Administrator – Pedros
Job Details
- Company: Pedros
- Position: Customer Care Administrator
- Location: Newlands East, KwaZulu-Natal
- Division: Head Office
- Business Unit: Commercial
- Industry: Restaurants / Food Service
- Employment Type: Contract
- Experience Level: Entry Level
- Posted: 30 September 2026
- Closing Date: 30 October 2026
- Salary: Not specified
Job Overview
Pedros is looking for a Customer Care Administrator to join its team in Newlands East, KwaZulu-Natal. The successful candidate will be responsible for providing professional and efficient customer service across multiple communication channels, including telephone, email and social media.
The role focuses on ensuring that customer enquiries, complaints and reviews are handled accurately and within the required timeframes. The successful candidate will communicate with customers and internal teams, record complaints, follow up on outstanding matters and ensure that issues are resolved from initial contact through to completion.
This is an entry-level contract opportunity suited to someone with a qualification in Administration or a related field, as well as 1–2 years of customer service or administrative experience. Candidates should be comfortable working with multiple computer systems, handling data accurately and communicating professionally with different stakeholders.
The position also involves maintaining customer information and reports, monitoring customer feedback across social media platforms and identifying opportunities to improve customer-care processes.
Key Responsibilities
The Customer Care Administrator will be responsible for:
- Responding to customer enquiries and complaints via telephone, email and social media.
- Listening to and assessing customer complaints before escalating matters to the relevant stores or internal departments.
- Recording customer complaints accurately and escalating them to the appropriate teams.
- Following up on complaints until the matter has been resolved.
- Contacting customers to obtain additional information when required.
- Managing and responding to customer reviews on Facebook, Google and other social media platforms.
- Ensuring customer complaints and resolutions are accurately recorded on internal systems and reports.
- Maintaining and updating customer-care reports and records.
- Communicating with stores and customers daily through email and other relevant channels.
- Ensuring queries are resolved within agreed turnaround times.
- Providing accurate, professional and helpful information to customers, colleagues and external stakeholders.
- Handling a variety of customer queries, exceptions and complaints.
- Maintaining a consistently professional standard across all customer communication.
- Keeping customer information accurate and up to date across internal systems.
- Identifying opportunities to improve customer service procedures and processes.
- Supporting a positive customer journey by ensuring queries are handled efficiently from start to resolution.
Minimum Requirements
Applicants should have:
- A qualification in Administration or a related field.
- 1–2 years’ experience in a customer service or administrative environment.
- Previous social media experience is advantageous.
- Strong computer literacy.
- Ability to work across multiple systems simultaneously.
- Excellent customer service skills.
- Excellent command of written and spoken English.
- Strong attention to detail and accuracy.
- Good data-entry and administrative skills.
- Reliable attendance and consistent work performance.
Skills and Competencies
The successful candidate should have excellent communication skills and be able to remain professional when dealing with complaints or difficult customer situations. Strong listening and problem-solving abilities will be important when understanding customer concerns and determining the appropriate resolution.
Accuracy is also essential because the role requires detailed data entry, reporting and maintaining customer information. Candidates should be organised and able to manage multiple queries and systems without losing attention to detail.
Social media experience will be beneficial because the role includes responding to customer reviews and feedback across platforms such as Facebook and Google.
Ideal Candidate
The ideal candidate is customer-focused, reliable, organised and professional. They should enjoy helping customers, be comfortable handling complaints and be able to communicate clearly with both customers and internal teams.
A proactive approach is important, particularly when following up on unresolved complaints and identifying ways to improve the overall customer experience.
Employment Details
This is a contract position based in Newlands East, KwaZulu-Natal, within Pedros’ Head Office and Commercial business unit.
The salary and contract duration were not specified in the supplied advert.
How to Apply
Interested candidates should apply for the Customer Care Administrator position with Pedros before the closing date.
🚨 Closing Date: 30 October 2026