Tsebo Solutions Group Call Centre Agent Job 2026 – Sandton, Gauteng
Tsebo Solutions Group is recruiting for a Call Centre Agent position based in Sandton, Gauteng. The full-time opportunity is suitable for candidates with Grade 12 and experience in customer service, call centre operations, sales support or a related environment.
The role involves responding to customer enquiries, generating and qualifying leads, maintaining customer and sales information, and supporting business development activities. Successful candidates will work with sales teams and other business units to ensure that customer enquiries, leads and potential business opportunities are properly managed.
Job Details
| Job Details | Information |
|---|---|
| Company | Tsebo Solutions Group |
| Job Title | Call Centre Agent |
| Reference Number | TSE260925-1 |
| Location | Sandton, Gauteng |
| Country | South Africa |
| Employment Type | Full Time |
| Closing Date | 2 October 2026 |
| Experience | 1–3 years |
| Industry | Integrated Workplace Management Solutions |
About the Call Centre Agent Position
The Call Centre Agent will support Tsebo’s customer engagement and sales-related activities. The position combines customer service, lead generation, sales administration and business development support.
The successful candidate will communicate with customers and prospective clients through different channels, including telephone, email and website enquiries. The role also requires outbound prospecting, researching potential business opportunities and ensuring that leads are correctly recorded and followed up.
Candidates should be comfortable working in a fast-paced environment where they may need to manage several enquiries, leads and administrative tasks at the same time.
Duties and Responsibilities
The appointed Call Centre Agent will be responsible for a range of customer service and sales support activities, including:
- Responding to inbound customer enquiries received through telephone, email and website channels.
- Conducting outbound prospecting to identify potential business opportunities.
- Qualifying prospective leads and ensuring that relevant information is captured accurately.
- Researching companies, industries and decision-makers to support sales initiatives.
- Processing and tracking leads using Salesforce and other approved systems.
- Monitoring relevant tender opportunities and distributing information to the appropriate teams.
- Supporting supplier and vendor registration processes with prospective clients.
- Maintaining accurate sales records and lead-tracking information.
- Preparing and maintaining relevant reports.
- Working closely with Sales Directors and Business Development Managers.
- Collaborating with operational teams and other stakeholders to support customer acquisition activities.
- Following up on customer and prospect information where required.
- Ensuring that administrative information is accurate and up to date.
Qualifications and Experience
Applicants interested in the Tsebo Call Centre Agent position should meet the following requirements:
- Grade 12 (Matric) is essential.
- A relevant tertiary qualification in Business Administration, Marketing, Sales, Customer Service or a related field will be advantageous.
- 1 to 3 years of experience in customer service, a call centre, sales support or a sales environment.
- Experience in a service-based industry will be advantageous.
- Experience using CRM systems is required, with Salesforce experience preferred.
- Experience using Microsoft Excel.
- Exposure to lead generation and customer engagement.
- Experience with sales administration and business development support activities will be beneficial.
Skills and Competencies
The position requires someone who can communicate effectively with customers, colleagues and prospective clients. Candidates should demonstrate:
- Strong verbal and written communication skills.
- Good relationship-building abilities.
- A customer-focused and professional approach.
- Confidence in prospecting and lead generation.
- Strong planning and organisational skills.
- Good time management.
- Excellent attention to detail.
- Accurate administrative and record-keeping abilities.
- The ability to manage multiple priorities.
- Proficiency in CRM systems.
- Microsoft Excel skills.
- Strong problem-solving abilities.
- Initiative and a proactive approach to work.
- Self-motivation and a results-focused attitude.
- The ability to work effectively as part of a team.
- The ability to work with different stakeholders across the organisation.
Who Can Apply?
This vacancy may be suitable for job seekers who have completed Grade 12 and have previous experience in a customer-facing, call centre, sales or sales-support environment.
Candidates with additional qualifications in areas such as marketing, business administration or sales may have an advantage. Experience with CRM platforms, particularly Salesforce, can also be beneficial because the position involves tracking and managing leads.
Applicants should also be comfortable communicating with customers and prospective clients through telephone, email and online channels.
Location
The position is based in Sandton, Gauteng, South Africa. It is advertised as a full-time position.
Because the role involves customer engagement, sales support and collaboration with various business teams, applicants should carefully consider the location and working requirements before applying.
How to Apply
Interested applicants should apply through the official Tsebo Solutions Group recruitment process and use the reference number TSE260925-1 when identifying the vacancy.
Make sure your CV clearly reflects your Grade 12 qualification, relevant customer service or call centre experience, CRM knowledge and any sales or business development support experience.
Applicants should submit their applications before the stated closing date.
Closing Date: 2 October 2026
Important Information for Applicants
Before submitting an application, candidates should ensure that they meet the essential requirements listed in the vacancy. In particular, Grade 12 is required, together with relevant experience in customer service, call centre operations, sales support or sales.
Candidates should also provide accurate information about their qualifications and previous work experience. Where CRM or Microsoft Excel experience is required, applicants should clearly indicate their level of experience on their CV.
Final Thoughts
The Tsebo Solutions Group Call Centre Agent vacancy offers an opportunity for candidates with customer service, call centre or sales-support experience to work in a role that combines customer engagement, lead generation, administration and business development support.
Applicants should review the requirements carefully, ensure their CV reflects their relevant experience and submit their application before 2 October 2026, using reference TSE260925-1.