Telesales Agent: Insurance – Mr Price Money
Job Details
- Company: Mr Price Money
- Position: Telesales Agent – Insurance
- Location: Durban, KwaZulu-Natal
- Employment Type: Fixed-Term Contract
- Contract Duration: 3 Months
- Work Arrangement: On-Site
- Industry: Insurance / Financial Services
- Education: Grade 12 / Matric
- Experience: At least 1 year in a sales environment, specifically selling life insurance policies
- Salary: Not specified
Job Overview
Mr Price Money is looking for a Telesales Agent – Insurance to join its Durban team on a 3-month fixed-term contract. The successful candidate will engage with both potential and existing customers over the telephone to promote and sell a range of insurance products.
The role focuses on understanding customer needs, explaining insurance products and policy features, answering questions, and guiding customers through the purchasing process. The Telesales Agent will be expected to communicate clearly and professionally while helping customers understand the products available to them.
This is a target-driven sales position suited to someone who is confident speaking to customers over the phone, enjoys working towards sales goals, and has previous experience selling life insurance policies. The successful candidate will also be responsible for maintaining accurate customer records and ensuring that customer information is updated correctly.
Because the position operates within a financial-services environment, the Telesales Agent must follow relevant regulatory and compliance requirements. This includes adhering to FAIS and FICA standards, the company’s Code of Conduct, and applicable legislation such as the National Credit Act (NCA) and POPI Act.
The role is based on-site in Durban, and candidates should be comfortable working in a dynamic and energetic telesales environment.
Key Responsibilities
The Telesales Agent will be responsible for:
- Contacting prospective and existing customers by telephone.
- Presenting information about available insurance products.
- Explaining product features, benefits, pricing, and relevant policy information.
- Using prepared sales scripts to engage and persuade prospective customers.
- Understanding customer needs and recommending suitable insurance solutions.
- Answering customer questions accurately and professionally.
- Guiding customers through the insurance purchasing process.
- Working towards and achieving sales targets.
- Maintaining a high standard of customer service during every interaction.
- Ensuring calls meet required service level agreements (SLAs).
- Following FAIS and FICA requirements when handling customer calls and correspondence.
- Updating customer personal, employment, and contact information accurately.
- Ensuring customer records support correct-party contact.
- Recording customer communication and sales information on the Customer Debtor System (CDS).
- Maintaining accurate records of sales and customer interactions.
- Escalating relevant customer or compliance issues where necessary.
Minimum Requirements
Applicants should have:
- Grade 12 / Matric
- At least 1 year of proven sales experience
- Experience specifically selling life insurance policies
- Strong verbal communication skills
- Ability to confidently engage customers over the telephone
- Ability to work in a target-driven environment
Advantageous Qualifications and Knowledge
The following will be a strong advantage:
- RE5 certification
- FAIS certification
- Understanding of FSB compliance
- Knowledge of the relevant Code of Conduct
- Understanding of the National Credit Act (NCA)
- Knowledge of the POPI Act
- Understanding of relevant financial-services legislation
Skills and Competencies
The ideal candidate should be:
- Confident and professional on the telephone
- Persuasive and comfortable with sales conversations
- Customer-focused and service-oriented
- Target-driven and motivated by incentives
- A clear and effective communicator
- Accurate when capturing customer information
- Comfortable following structured sales scripts
- Able to work within compliance and regulatory requirements
- Detail-oriented when handling customer records
- Able to maintain consistent call quality and service standards
What Mr Price Offers
Successful employees can benefit from:
- Uncapped incentives when sales targets are achieved
- Learning and development opportunities
- Career growth opportunities
- Merchandise discounts across participating Mr Price Group stores
- Access to health and wellness programmes
- Recognition and rewards for performance
- Eligibility for the Mr Price Group share scheme after one year of permanent service, subject to applicable requirements
How to Apply
This is a 3-month fixed-term, on-site opportunity in Durban for candidates with relevant sales and life insurance experience.
Applicants should ensure they meet the Matric and sales experience requirements and highlight any RE5, FAIS, compliance, or insurance-sales experience in their application.
📍 Location: Durban, KwaZulu-Natal
💼 Contract: 3 Months – Fixed Term
🏢 Work Arrangement: On-Site