Sales Advisor (27–40hr) – The Body Shop Cornubia
Job Details
- Company: Clicks Group – The Body Shop
- Position: Sales Advisor (27–40hr)
- Listing Reference: click_027005
- Location: Cornubia, Durban, KwaZulu-Natal
- Industry: Wholesale & Retail Trade
- Job Category: Retail Operations
- Employment Type: Permanent
- Remuneration: Market Related
- EE Position: Yes
- Closing Date: 6 October 2026
Job Overview
Clicks Group is looking for a Sales Advisor (27–40hr) to join The Body Shop at Cornubia in Durban. The successful candidate will focus on delivering excellent customer service, providing customers with detailed product knowledge, and maximising store sales through effective selling techniques, including cross-selling and upselling.
This is a customer-facing retail opportunity suited to someone who enjoys interacting with customers and has an interest or experience in the cosmetics industry. The role requires a strong understanding of customer needs and the ability to recommend suitable products while creating a positive and engaging shopping experience.
The Sales Advisor will also contribute to store profitability, promotional activities, stock management, loss prevention, and customer loyalty. Previous retail experience in a sales or service environment is desirable, while cosmetics experience and Matric/Grade 12 are required.
Key Responsibilities
The successful candidate will be responsible for:
- Providing exceptional customer service throughout the shopping experience.
- Offering customers accurate and detailed product knowledge.
- Driving store sales through effective cross-selling and upselling.
- Identifying customer needs and recommending appropriate products.
- Applying effective selling techniques to maximise sales opportunities.
- Creating an appealing, welcoming, and well-presented shopping environment.
- Taking ownership of promotional events and daily store requirements.
- Supporting promotional activities to maximise sales and customer engagement.
- Contributing to increased profitability and brand loyalty.
- Maintaining consistently high customer service standards.
- Following Store Operating Procedures to reduce loss and shrinkage.
- Supporting effective stock management within the store.
- Assisting customers and responding to their questions or concerns professionally.
- Working with the wider store team to achieve operational and sales objectives.
Minimum Requirements
Applicants must have:
- Matric / Grade 12.
- Experience in cosmetics.
- Strong communication skills.
- Good customer service skills.
- Effective listening and interpersonal skills.
- Problem-solving ability.
- Computer literacy.
- A good understanding of retail principles.
- The ability to interact effectively with customers.
- The ability to apply appropriate selling skills.
- A good understanding of stock management principles.
Previous experience in a retail sales or service environment is desirable.
Skills and Competencies
The ideal candidate should be confident, approachable, and comfortable working directly with customers. Strong communication and listening skills are important for understanding customer needs and providing relevant product information.
You should be able to use your selling skills to identify opportunities for cross-selling and upselling while ensuring that customers receive professional and helpful service.
Problem-solving skills will help you deal with customer concerns effectively, while interpersonal skills will assist in building positive customer relationships. Computer literacy and an understanding of stock management will also support the day-to-day requirements of the position.
Ideal Candidate
The ideal candidate will have an interest in cosmetics and enjoy working in a customer-focused retail environment. You should be sales-driven while maintaining a strong focus on customer satisfaction and service quality.
You should be comfortable working towards store sales objectives, supporting promotional events, following store procedures, and helping maintain an attractive shopping environment.
Previous retail experience is advantageous, particularly experience involving sales or customer service. Candidates should also be able to work effectively as part of a team while taking responsibility for their own customer interactions and sales opportunities.
Employment Details
This is a permanent position based at The Body Shop in Cornubia, Durban. The remuneration is market-related, and the position is identified as an EE opportunity.
How to Apply
Interested candidates who meet the requirements should apply for the Sales Advisor (27–40hr) – The Body Shop Cornubia position through the Clicks Group application process.
🚨 Closing Date: 6 October 2026
Listing Reference: click_027005