Customer Service Consultant (Customer Care): Hollywoodbets
Job Details
- Company: Hollywoodbets
- Position: Customer Service Consultant (Customer Care)
- Location: Umhlanga, Durban, KwaZulu-Natal
- Job Category: Client / Customer Service
- Employment Type: Full-Time
- Work Arrangement: On-Site
- Roster: Yes
- Job Identification: 2590
- Posted: 28 September 2026
- Closing Date: 5 October 2026
Job Overview
Hollywoodbets is offering an opportunity for a Customer Service Consultant (Customer Care) to join its team in Umhlanga, Durban. The successful candidate will play an important role in delivering a seamless customer care experience by handling customer queries, complaints, and transactional support efficiently across various customer interaction platforms.
The role is suited to a customer-focused individual who communicates confidently, pays close attention to detail, and can work effectively in a fast-paced environment. You will be expected to investigate customer concerns, provide appropriate solutions, follow company procedures, and ensure queries are resolved within the required turnaround times.
As part of the Hollywoodbets team, employees are encouraged to embrace challenges, contribute to achieving team goals, and make use of development opportunities to grow their careers. Experience in customer service is essential, while contact centre experience and knowledge of betting are advantageous.
Key Responsibilities
The Customer Service Consultant will be responsible for:
- Resolving customer queries effectively across various communication platforms.
- Handling customer complaints and providing appropriate assistance.
- Providing transactional support where required.
- Performing prescribed security checks before resolving customer queries.
- Investigating customer issues and working with internal and external stakeholders until resolution.
- Following company policies, procedures, and applicable regulatory requirements.
- Maintaining a high standard of customer service during every interaction.
- Ensuring customer queries are handled within optimal turnaround times.
- Meeting Quality Assurance targets and taking corrective action where quality standards are not achieved.
- Consistently meeting allocated Key Performance Indicators (KPIs).
- Proactively managing escalations according to the company’s escalation processes.
- Maintaining accurate administration and customer information.
- Assisting with ad-hoc functions when required due to operational needs.
- Working collaboratively with colleagues, departments, and branches to resolve customer concerns.
Minimum Requirements
Applicants should have:
- Customer service experience of at least 6 months.
- Strong communication skills.
- A customer-focused approach to service.
- The ability to work effectively in a fast-paced environment.
- Good attention to detail.
- Strong administrative abilities.
- Knowledge or experience using MS Office and Excel.
Advantageous Experience
The following will be beneficial:
- At least 6 months of contact centre experience.
- Knowledge of betting types and betting platforms.
- Previous experience within the betting or gaming industry.
- Experience dealing with customer queries through multiple communication channels.
Skills and Competencies
The ideal candidate should demonstrate excellent communication and customer service skills, professionalism, attention to detail, and the ability to investigate and resolve problems efficiently. You should be comfortable following procedures, working towards performance targets, and handling customer complaints professionally.
Knowledge of betting platforms will be advantageous, particularly when assisting customers with transactional or betting-related queries.
Ideal Candidate
Hollywoodbets is looking for someone who is customer-focused, reliable, detail-oriented, and able to remain professional when dealing with challenging customer situations. The successful candidate should be comfortable working within a structured environment where quality, compliance, turnaround times, and KPIs are closely monitored.
This is an on-site, full-time opportunity in Umhlanga, Durban, making it suitable for candidates based in or able to commute to the area.
How to Apply
Interested candidates who meet the minimum requirements should apply for the Customer Service Consultant (Customer Care) position before the closing date.
Closing Date: 5 October 2026
Only applicants who meet the stipulated minimum requirements will be considered. If you are not contacted within 30 days after applying, please consider your application unsuccessful.