Admissions Clerk: Joint Medical Holdings (JMH)
Job Details
- Company: Joint Medical Holdings (JMH)
- Position: Admissions Clerk
- Location: Durban, KwaZulu-Natal
- Employment Type: Full-Time
- Work Arrangement: On-Site
- Job Category: Hospital Administration / Patient Services
- Shift: Day and Night Shifts
Job Overview
Joint Medical Holdings (JMH) is looking for an Admissions Clerk to join its healthcare team in Durban. The successful candidate will provide an efficient, professional, and patient-focused admissions service while supporting the smooth administration of patient admissions and related reception processes.
The role involves welcoming patients and visitors, registering admissions, verifying medical aid information, obtaining required authorisations, processing deposits and payments, and ensuring that patient records are accurately captured and maintained.
This opportunity is suited to an organised and customer-focused individual with previous hospital experience who understands the importance of accuracy, confidentiality, and professional communication in a healthcare environment. The successful candidate must be comfortable working shifts, including both day and night shifts.
Experience with the Delta 9 system is required, while practical knowledge of medical aids, pre-authorisations, and hospital admissions processes is essential.
Key Responsibilities
The Admissions Clerk will be responsible for:
- Welcoming and assisting patients, visitors, doctors, and other stakeholders professionally.
- Registering patient admissions and ensuring all required information and documentation are accurate and complete.
- Verifying medical aid details and obtaining the necessary authorisations.
- Processing patient deposits, co-payments, and private-patient fees according to company procedures.
- Capturing and updating patient information accurately on the hospital information system.
- Coordinating admissions, bed bookings, and patient flow with relevant hospital departments.
- Assisting with billing-related administration.
- Responding to and resolving admission-related queries.
- Maintaining strict confidentiality of patient information.
- Following JMH policies, procedures, and applicable requirements.
- Providing professional customer service to patients and stakeholders.
- Working effectively with a multidisciplinary hospital team.
- Supporting reception and switchboard functions when required.
Minimum Requirements
Applicants must have:
- Matric / Grade 12.
- At least 1–2 years of relevant hospital experience.
- Computer literacy.
- Experience using the Delta 9 system.
- Experience with medical aids and pre-authorisations.
- Knowledge of hospital admissions processes.
- The ability and willingness to work day and night shifts.
- Good communication and customer service skills.
- Strong attention to detail and accuracy when working with patient information and payments.
Advantageous Experience
- Previous switchboard experience will be an added advantage.
- Experience in hospital reception or patient administration will be beneficial.
- Familiarity with billing-related administration can assist in the role.
Skills and Competencies
The ideal candidate should be organised, professional, patient-focused, and able to remain calm when dealing with patients and busy hospital environments. Strong communication skills are important, as the Admissions Clerk interacts with patients, doctors, visitors, medical aids, and internal departments.
Accuracy is particularly important because the position involves patient registration, medical aid verification, authorisations, payments, and confidential medical information. The successful candidate should therefore have excellent attention to detail and be comfortable working with computerised systems.
Confidentiality and professionalism are also essential when handling sensitive patient information. The candidate must be able to follow established procedures and work effectively as part of a multidisciplinary team.
Ideal Candidate
This position is best suited to candidates who already have experience working in a hospital environment and understand the admissions process. Applicants should be confident dealing with medical aid requirements and pre-authorisations and must have experience with Delta 9.
The successful candidate should also be flexible regarding working hours, as the position requires both day and night shift availability.
How to Apply
Interested candidates who meet the minimum requirements should apply for the Admissions Clerk position with Joint Medical Holdings.
Please note that only shortlisted candidates will be contacted.
Applicants’ personal information will be processed in accordance with the Protection of Personal Information Act (POPIA). Preference will be given to employees from the designated group in line with the Employment Equity Act.