Waiter/Waitress – Pedros KwaMashu
Job Details
- Company: Pedros
- Position: Waiter/Waitress (Waitron)
- Location: KwaMashu, KwaZulu-Natal
- Employment Type: Permanent, Full-Time
- Work Schedule: Shifts
- Working Hours: 8 hours per day
- Start Date: ASAP
- Salary: TBC
Job Overview
Pedros is looking for a friendly, customer-focused Waiter/Waitress (Waitron) to join its team in KwaMashu, KwaZulu-Natal. The successful candidate will be responsible for delivering a welcoming and professional guest experience from the moment customers arrive until they leave.
The Waitron will play an important role in ensuring that guests feel comfortable, valued, informed, and well cared for throughout their visit. This includes greeting and seating customers, assisting with orders, serving food and beverages correctly, maintaining clean tables, responding to guest requests, and working closely with the kitchen, front-of-house team, and management.
The role is suited to someone who enjoys working with people, communicates well, remains calm in a busy environment, and takes pride in providing excellent customer service. Previous waiter or waitress experience is preferred, although it is listed as a preference rather than a mandatory requirement.
Waitrons who consistently demonstrate strong guest service, proactive communication, accountability, and leadership may also have opportunities to take on additional responsibilities and develop towards future service leadership roles.
Key Responsibilities
As a Waiter/Waitress, your responsibilities will include:
- Warmly greeting and seating guests while making them feel welcome.
- Acknowledging children and assisting guests with the ordering process.
- Confirming dietary preferences and communicating special requirements to the relevant teams.
- Serving food and beverages accurately and according to hygiene standards.
- Checking on guests regularly to ensure they are satisfied with their meals and service.
- Responding to guest concerns and resolving service issues promptly and professionally.
- Farewelling guests courteously and encouraging them to return.
- Keeping tables clean, properly set, and ready for service.
- Clearing and resetting tables efficiently between guests.
- Monitoring the dining area for cleanliness, safety, and smooth service.
- Assisting with seating arrangements and queues during busy periods.
- Reporting food quality concerns immediately.
- Maintaining good personal grooming and complying with uniform requirements.
- Acting as a link between guests, the kitchen, front-of-house, and management.
- Communicating guest needs, delays, and special requests to the team.
- Identifying potential service bottlenecks and communicating issues early.
- Working with colleagues and supervisors to maintain an efficient floor operation.
Minimum Requirements
Applicants must have:
- Matric / Grade 12
- Good English communication skills
- Ability to work within 20 km of the job location
- A clear criminal record
Preferred Experience
The following will be advantageous:
- Previous Waiter/Waitress experience
- Candidates aged 18–40
Experience is preferred but is not stated as an absolute requirement.
Skills and Personal Attributes
The ideal candidate should be:
- Friendly and customer-focused
- Comfortable communicating with guests and colleagues
- Professional and well-groomed
- Able to work efficiently in a fast-paced environment
- Reliable and responsible
- Comfortable standing for extended periods
- Able to work effectively as part of a team
- Proactive when dealing with guest needs and service challenges
- Committed to food hygiene and quality standards
Employment Details
This is a permanent, full-time position requiring employees to work 8-hour shifts. The successful candidate must be comfortable working shifts, including weekends, public holidays, and evenings. The position is available to start ASAP, with the salary currently TBC.
How to Apply
Applicants should be prepared to complete a Customer Centric Potential Work Performance Assessment Battery as part of the application process.
The application may also include questions about handling customers who are unsure about what to order, dealing with food complaints, holding a valid Food Handler Certificate, previous restaurant experience, shift availability, and the ability to stand for long periods in a fast-paced restaurant environment.
If you meet the requirements and are ready to work shifts, apply for the Pedros Waiter/Waitress position in KwaMashu.