Call Centre Agent – Outbound: Tsebo Group
Job Details
Company: Tsebo Solutions Group
Position: Call Centre Agent – Outbound
Location: Sandton, Gauteng
Employment Type: Full-Time
Reference Number: TSE260923-9
Closing Date: 30 September 2026
Job Overview
Tsebo Solutions Group is looking for a motivated and persuasive Call Centre Agent – Outbound to join its Sales and Marketing team in Sandton, Gauteng. This role is suited to someone who enjoys speaking with people, is confident making outbound calls and has an interest in sales, lead generation and market research.
The successful candidate will be responsible for contacting potential clients, identifying sales opportunities and generating qualified leads for Tsebo’s Business Development Managers and Sales Directors. The position involves making a high volume of outbound calls, understanding potential customers’ needs, communicating the value of Tsebo’s services and arranging meetings with relevant decision-makers.
Tsebo operates across a range of integrated workplace management services, including catering, facilities management, cleaning and hygiene, pest control, protection, energy, procurement, workspace design, engineering and related services. This gives the successful candidate exposure to a broad business-to-business sales environment.
The role requires someone who can remain confident and professional when dealing with prospects, handle rejection positively and consistently work toward daily performance targets.
Key Responsibilities
The Call Centre Agent will be responsible for:
- Making 40+ outbound cold calls per day to identify and qualify potential clients.
- Generating leads and identifying businesses that may require Tsebo’s services.
- Securing at least 4 meetings per day for Business Development Managers or Sales Directors.
- Ensuring client and prospect information is accurate and relevant.
- Delivering tailored sales pitches based on the needs of each prospect.
- Clearly explaining the value of Tsebo’s services to potential clients.
- Conducting market research to identify trends, target markets and new business opportunities.
- Recording calls, leads, interactions and outcomes accurately in reporting systems.
- Following up with prospects and keeping potential leads engaged throughout the sales process.
- Working closely with Sales and Marketing teams and sharing useful market insights.
- Following applicable data privacy requirements and responsible outbound sales practices.
- Keeping up to date with Tsebo’s services, industry developments and effective sales techniques.
- Participating in training and ongoing personal development.
Minimum Requirements
Applicants should have:
- Grade 12 / Matric as a minimum.
- An appropriate tertiary qualification will be an added advantage.
- 1–3 years of outbound call centre sales experience.
- A further 2 years of customer service or sales experience.
- Experience in a service environment such as cleaning, catering, facilities management or security will be advantageous.
Skills and Competencies
The ideal candidate should demonstrate:
- Strong verbal communication skills.
- Confidence and effectiveness in cold calling.
- Persuasion and negotiation abilities.
- Sales-focused communication.
- Resilience when dealing with rejection or challenging conversations.
- Strong motivation and a target-driven approach.
- Good time management.
- Excellent attention to detail.
- Market research abilities.
- Accurate sales reporting and record keeping.
- The ability to build professional relationships with potential clients.
- The ability to work effectively as part of a Sales and Marketing team.
Ideal Candidate
This opportunity would suit someone who is energetic, confident and comfortable initiating conversations with new people. You should be able to communicate professionally over the phone, understand customer needs and turn conversations into potential business opportunities.
Because the role involves daily outbound targets and appointment-setting expectations, candidates should be comfortable working in a fast-paced sales environment where consistency, resilience and performance are important.
Employment Details
Location: Sandton, Gauteng
Job Type: Full-Time
Reference: TSE260923-9
Closing Date: 30 September 2026
How to Apply
Interested candidates should apply online using the advertised Tsebo Solutions Group Call Centre Agent – Outbound vacancy and reference number TSE260923-9.
Ensure your CV clearly highlights your outbound call centre, sales and customer service experience, as well as your communication and lead-generation abilities.
Apply before 30 September 2026.