Retail Store Assistant – Dis-Chem Westville Junction
Dis-Chem Pharmacies Limited has an opportunity available for a Retail Store Assistant at its Westville Junction store in Westville, KwaZulu-Natal. This is a permanent position within the Retail division and is suitable for a candidate with retail experience, strong administrative skills and the ability to work effectively in a busy store environment.
The main purpose of the role is to assist with the overall management of the store and ensure that operational and administrative duties are completed according to company policies and standard operating procedures.
Job Details
Position: Retail Store Assistant
Company: Dis-Chem Pharmacies Limited
Division: Retail
Location: Westville, KwaZulu-Natal
Store: Westville Junction
Employment Type: Permanent
Minimum Experience: Associate
Industry: FMCG
Closing Date: 7 October 2026
Minimum Requirements
Applicants must have:
- Grade 12 / Matric.
- Retail experience.
- Basic computer skills, including Word, Excel and Outlook.
- Knowledge of SAP.
- Good customer service and communication skills.
- Ability to work effectively as part of a team.
- Ability to work under pressure.
- Strong organisational and administrative skills.
A driver’s licence and/or own reliable transport will be required.
Applicants must also be South African citizens and must be able to meet the company’s employment screening requirements, including MIE, clear criminal and credit records.
Key Responsibilities
The Retail Store Assistant will support the store’s daily operations and administration. Responsibilities include:
- Managing and reporting customer compliments and complaints to management.
- Building and maintaining professional relationships with customers.
- Ensuring customer stock queries are handled and resolved efficiently.
- Maintaining effective communication with customers when feedback is required.
- Assisting customers with enquiries and referring them to the relevant departments when necessary.
- Working towards the customer turnover-per-hour rate according to company benchmarks.
- Managing shorts and overs at the point of sale, including floats.
- Processing and managing refund and return transactions.
- Ensuring back shopping and returned goods are handled correctly.
- Checking deliveries and invoices to ensure accuracy.
- Assisting the Receiving Manager with preparing and logging Distribution Centre claims.
- Managing and controlling high-risk stock.
- Preparing daily run reconciliations.
- Preparing, ordering and receiving branch change requirements.
- Ensuring cashiers have sufficient change to maintain good customer service levels.
- Maintaining effective communication and liaison between relevant departments and stakeholders.
- Maintaining proper document control, including records relating to floats, petty cash and cash on hand.
- Following Dis-Chem policies, procedures and operational standards.
- Assisting management with other store duties when required.
Skills and Competencies
The ideal candidate should have a good understanding of retail administration and store operations. Strong customer relationship skills are important, as the role involves regular interaction with customers and various internal departments.
Applicants should demonstrate:
- Good customer relations.
- Teamwork.
- Leadership and management skills.
- Honesty and trustworthiness.
- Strong administrative ability.
- Ability to work under pressure.
- Good problem-solving skills.
- Attention to detail.
- Ability to meet deadlines.
- Good communication and interpersonal skills.
The successful candidate should be organised, responsible and able to manage multiple tasks while maintaining accuracy.
Salary and Benefits
The successful candidate will receive a market-related salary and may qualify for the following benefits:
- Medical aid.
- Provident fund.
- Staff account.
Dis-Chem Pharmacies is an equal opportunity employer. The company’s approved Employment Equity Plan and targets will be considered as part of the recruitment process. Dis-Chem also supports the recruitment of People with Disabilities.
Apply Now
If you have Matric, retail experience and basic computer skills, this could be an opportunity to join Dis-Chem as a Retail Store Assistant at Westville Junction.
📍 Westville, KwaZulu-Natal
🏢 Dis-Chem Pharmacies – Westville Junction
💼 Permanent Position
🎓 Grade 12 / Matric
💻 Word, Excel, Outlook & SAP
🛍️ Retail Experience Required
📅 Closing Date: 7 October 2026
Share this vacancy with someone looking for a retail or store administration opportunity and encourage them to apply before the closing date.