Receptionist – Netcare Kingsway Hospital
Netcare is inviting applications for a Receptionist position at Netcare Kingsway Hospital. The successful candidate will be the first point of contact for patients, visitors, doctors, and other stakeholders and will play an important role in creating a professional, welcoming, and efficient hospital experience.
The Receptionist will provide excellent customer service, assist with patient admissions, answer telephone calls, handle enquiries, process payments, maintain accurate patient information, and perform general administrative duties.
Job Details
- Company: Netcare
- Position: Receptionist
- Location: Netcare Kingsway Hospital
- Employment Type: Full-time
- Reference Number: JR108858
- Closing Date: 3 October 2026
Minimum Requirements
Applicants must have:
- Grade 12 / Matric or equivalent NQF Level 4 qualification
- Computer proficiency
- Competency in data entry
- Good verbal communication skills
- Excellent interpersonal and customer-service skills
The following experience and knowledge will be advantageous:
- Previous experience in a hospital environment
- SAP ISH experience
- Customer service experience
- Knowledge of medical aid scale of benefits
Key Responsibilities
The Receptionist will welcome patients, visitors, doctors, and other stakeholders in a friendly and professional manner. The successful candidate will provide information about hospital services, departments, procedures, and locations and direct patients to the appropriate wards or departments.
A major part of the role involves patient admissions and data quality. This includes obtaining and verifying patient personal information, medical aid or insurance details, identification documents, contact information, and other required documentation. Patient information must be accurately captured and maintained on the SAP system.
The Receptionist will assist with online pre-admissions and direct admissions, ensure that consent forms and terms and conditions are completed, and follow up on required medical aid authorisations. The role may also involve assisting patients with digital platforms such as the Netcare Mobile App and online admission systems.
Financial duties include receiving cash and card payments, issuing accurate receipts, collecting applicable medical aid co-payments, managing petty cash when required, balancing payments, and ensuring that received funds are securely deposited in accordance with standard operating procedures.
The successful candidate will also answer telephone calls professionally, transfer calls to the correct departments, record messages, handle general enquiries, assist walk-in patients, and refer more complex queries to the appropriate staff members.
The Receptionist must ensure that the reception area is clean, organised, stocked, and welcoming. Patients should be kept informed about delays and provided with regular feedback regarding their admission status.
Skills and Attributes
Netcare is looking for an individual who is:
- Friendly and professional
- Organised and proactive
- Customer-focused
- Accurate and detail-oriented
- An effective communicator
- Computer literate
- Able to work under pressure
- A strong team player
- Respectful and compassionate
- Able to maintain confidentiality
The successful candidate must protect patient privacy and handle sensitive information securely. They will also be expected to follow Netcare policies, standard operating procedures, quality standards, and governance requirements.
Netcare places strong emphasis on care, truth, participation, compassion, dignity, respect, appreciation, and diversity. The Receptionist will be expected to demonstrate these values when interacting with patients, families, colleagues, and other stakeholders.
Apply Now
If you have Grade 12/Matric, computer skills, strong communication abilities, and customer-service skills, you can apply for this Receptionist opportunity at Netcare Kingsway Hospital.
📍 Location: Netcare Kingsway Hospital
💼 Job Type: Full-time
🎓 Requirement: Grade 12 / NQF Level 4
📌 Reference: JR108858
📅 Closing Date: 3 October 2026
Faka isicelo manje and share this vacancy with someone looking for a Receptionist opportunity!