SU – Customer Service Representative
Company: SU
Position: Customer Service Representative
Location: South Africa – Remote
Employment Type: Remote
Job ID: 8757
Work Hours: United States business hours
Salary: Earn in US Dollars
Job Overview
SU is looking for a Customer Service Representative to join a growing US-based business and work remotely from South Africa. This opportunity is suited to someone who enjoys communicating with people, solving problems, and delivering a positive customer experience.
The successful candidate will be responsible for assisting customers through various communication channels, including phone, email, and chat. You will answer customer questions, provide accurate information about products, pricing and availability, and work with internal departments to ensure customer needs are addressed.
The role also includes data entry and general administrative responsibilities. Because you will be supporting US-based clients, you must be comfortable working United States business hours.
SU works with a wide range of businesses, including service companies, manufacturing organisations, real estate businesses, private equity firms, technology companies and e-commerce companies. This means the role may expose you to different industries, customers and business environments.
There is currently a very strong demand among SU’s clients for Customer Service Representatives, making this an opportunity for candidates with the required communication and customer-service skills.
Key Responsibilities
As a Customer Service Representative, your responsibilities will include:
- Communicating professionally with customers via phone, email and live chat.
- Responding to customer questions and providing knowledgeable answers.
- Providing information about products, pricing and availability.
- Assisting customers with their needs and working toward positive resolutions.
- Communicating with internal departments to ensure customer requirements are met.
- Completing accurate data entry across different platforms.
- Performing general administrative and customer-support tasks.
- Maintaining professional communication and excellent phone etiquette.
- Managing multiple tasks while maintaining accuracy and service quality.
- Working according to United States business hours.
Minimum Requirements
Candidates applying for this position should have:
- An English or Afrikaans accent.
- 1–5 years of customer service experience.
- Sales experience and confidence working in a customer-facing environment.
- A typing speed of at least 50 words per minute.
- Knowledge of Google Workspace.
- Experience or knowledge of various Customer Relationship Management (CRM) software.
- Excellent verbal, written and interpersonal communication skills.
- Excellent telephone etiquette.
- The ability to multitask and manage competing priorities.
- Strong organisational and time-management abilities.
Skills and Competencies
The ideal candidate should be confident communicating with customers and able to remain professional when handling questions or solving problems. Strong listening and communication skills are important, as the role involves assisting customers through multiple channels.
You should also be comfortable using technology, entering information accurately and moving between different systems. The ability to organise, prioritise and multitask will be important when dealing with several customer requests or administrative duties at the same time.
Sales experience is also valuable, particularly for candidates who are comfortable speaking to customers and confidently communicating information.
Ideal Candidate
This role is well suited to someone who is:
- Customer-focused and enjoys helping people.
- Confident communicating over the phone, email and chat.
- Comfortable solving customer problems proactively.
- Organised and able to prioritise tasks.
- Comfortable working independently in a remote environment.
- Technologically confident and able to learn different systems.
- Comfortable working US business hours.
- Professional, reliable and detail-oriented.
Employment Details
This is a remote opportunity for candidates based in South Africa, supporting a growing US-based business. One of the key benefits highlighted in the advert is the opportunity to earn in US Dollars while working remotely.
The position may provide exposure to customers and businesses across several industries, including technology, e-commerce, manufacturing, real estate and professional services.
How to Apply
Interested candidates should apply using Job ID: 8757 – SU Customer Service Representative and ensure their application clearly reflects their customer-service experience, communication skills, typing ability and relevant software knowledge.
Work remotely from South Africa and earn in US Dollars while supporting US-based customers.