Health Telesales Consultant – Discovery Health
Company: Discovery
Business Unit: DCM Distribution
Position: Health Telesales Consultant
Location: KwaZulu-Natal
Department: Call Centre / Contact Centre
Employment Type: Not specified
Date Posted: 18 September 2026
Job Overview
Discovery is looking for a Health Telesales Consultant to join its Discovery Connect Sales call centre in KwaZulu-Natal. The successful candidate will report to the Sales Team Leader and will be responsible for conducting Discovery Health telesales, identifying sales opportunities and assisting customers through professional telephone communication.
This is a target-driven sales position suited to someone who is confident communicating with customers, persuasive, resilient and comfortable working in a fast-paced call-centre environment. The role involves both inbound and outbound customer interactions, achieving health sales and quality targets, handling objections and completing the required administration accurately.
Discovery describes its environment as fast-paced and dynamic, with a focus on innovation, personal development and making a positive difference. Candidates joining the team should therefore be self-motivated, adaptable and willing to learn and apply product knowledge quickly.
Key Responsibilities
The Health Telesales Consultant will be responsible for:
- Identifying and pursuing suitable sales opportunities.
- Answering inbound calls in a timely and professional manner.
- Making required outbound sales calls.
- Conducting Discovery Health telesales.
- Achieving agreed health sales targets.
- Meeting required quality targets.
- Conducting financial needs analysis with customers.
- Understanding customer requirements and identifying appropriate opportunities.
- Overcoming customer objections effectively.
- Communicating with members telephonically, by fax and email where required.
- Responding to customer queries accurately and professionally.
- Maintaining accurate details, records and statistics of queries and interactions.
- Completing general administration related to the role.
- Managing own administration and ensuring that tasks are completed accurately.
- Adhering to established service-level agreements.
- Following applicable processes, procedures and service standards.
- Keeping up to date with relevant product knowledge.
- Applying new information and knowledge effectively during customer interactions.
Minimum Requirements
Applicants should have:
- Matric.
- At least 1 year of sales experience.
- Experience in an outbound telesales environment is preferred.
- At least 1 year of health product knowledge.
- Discovery Health product knowledge will be advantageous.
- Computer literacy.
- Working knowledge of email, Microsoft Word and Excel.
- Ability to communicate fluently in English and Afrikaans, with accent-neutral communication as specified by the employer.
- NQF 5 and RE5 qualifications.
A tertiary qualification will be advantageous.
Skills and Competencies
Discovery is looking for candidates who demonstrate:
- Strong sales and persuasion skills.
- A target-driven approach.
- Goal orientation.
- Self-motivation.
- Resilience and tenacity.
- Strong communication skills.
- Ability to overcome objections.
- Good time-management skills.
- Strong attention to detail.
- Ability to work under pressure.
- Ability to work effectively as part of a team.
- Ability to manage their own workload.
- Adaptability when dealing with change.
- Ability to learn quickly and apply new knowledge.
- Professional customer-service skills.
- Accuracy when capturing information and completing administration.
Ideal Candidate
The ideal candidate will be an energetic and motivated sales professional who enjoys working towards measurable targets. Because the position is based in a sales call centre, candidates should be comfortable speaking to customers throughout the day and confident identifying opportunities during telephone conversations.
Previous telesales experience will be particularly useful, while knowledge of health products — especially Discovery Health — can help candidates understand customer requirements and communicate relevant information effectively.
The role also requires resilience. Consultants should be able to handle objections professionally, remain focused on their targets and continue delivering quality service even when working under pressure.
Employment Details
Position: Health Telesales Consultant
Company: Discovery
Business Unit: DCM Distribution
Location: KwaZulu-Natal
Department: Call Centre / Contact Centre
Employment Type: Not specified
Experience: Minimum 1 year sales experience; outbound telesales preferred
Health Experience: Minimum 1 year health product knowledge
Qualifications: Matric; NQF5 and RE5 required
Advantageous: Tertiary qualification and Discovery Health knowledge
Salary: Not specified
Date Posted: 18 September 2026
How to Apply
Interested candidates should apply through the Discovery recruitment process. Ensure your CV clearly highlights your Matric, sales experience, telesales background, health product knowledge, NQF5 and RE5 qualifications, computer literacy and communication skills.
Discovery’s Employment Equity Plan and Targets will be considered during the recruitment process. The company states that it is an equal-opportunity employer and encourages people with various disabilities to apply.