FlySafair Contact Centre Agent Jobs 2026 – 7 Permanent Positions
FlySafair is recruiting Contact Centre Agents for its Head Office in Johannesburg. A total of seven permanent positions are available within the Sales & Distribution department, making this an opportunity for candidates with Grade 12 and recent call centre experience who are interested in working in the aviation industry.
The successful candidates will report to the Contact Centre Team Leader and will be responsible for assisting customers with bookings, complaints, delays, cancellations, lost property, system-related issues and other enquiries.
Applications close on 25 September 2026.
FlySafair Contact Centre Agent Job Details
| Job Details | Information |
|---|---|
| Company | FlySafair |
| Position | Contact Centre Agent |
| Job Reference | C02_0052 |
| Department | Sales & Distribution |
| Industry | Aviation |
| Location | Johannesburg, Gauteng |
| Employment Type | Permanent |
| Positions Available | 7 |
| Salary | Market Related |
| Minimum Qualification | Grade 12 or equivalent |
| Experience | At least 1 year call centre experience |
| Closing Date | 25 September 2026 |
About the FlySafair Contact Centre Agent Position
Safair Operations, operating as FlySafair, is looking for customer-focused individuals to join its Contact Centre team at its Head Office.
Contact Centre Agents serve as an important point of contact between the airline and its customers. The role involves handling a high volume of customer enquiries and ensuring that customers receive accurate information and appropriate assistance.
Candidates appointed to these positions should be comfortable working in a busy customer service environment and dealing with different types of enquiries. The position also requires flexibility because Contact Centre Agents must be available to work shifts, weekends, public holidays and longer-than-normal office hours when required.
Contact Centre Agent Duties and Responsibilities
The successful candidates will be responsible for a range of customer service and administrative duties, including:
- Handling and resolving customer complaints, requests and enquiries.
- Assisting customers with bookings, delays, cancellations and lost property matters.
- Responding to system-related customer queries and assisting with appropriate solutions.
- Following approved scripts, instructions, processes and guidelines when dealing with customers.
- Processing forms, orders and applications requested by customers.
- Providing accurate information about FlySafair’s services and products.
- Explaining relevant processes to customers and guiding them through the required steps.
- Following up with customers when necessary to ensure that outstanding issues are resolved.
- Identifying customer needs and clarifying information before providing assistance.
- Researching and investigating customer enquiries where necessary.
- Providing suitable solutions or alternatives to customers.
- Escalating complex or problematic queries to the appropriate level.
- Recording customer comments, enquiries, complaints and actions taken in accordance with standard operating procedures.
- Updating existing customer information when required.
- Communicating with customers through approved communication channels.
- Maintaining a positive, professional and helpful approach during customer interactions.
- Looking for opportunities to improve the customer experience.
- Identifying opportunities to upsell products when appropriate.
- Maintaining customer confidentiality.
- Keeping up to date with FlySafair’s services and products.
- Identifying opportunities to improve customer service processes and experiences.
FlySafair Contact Centre Agent Requirements
Applicants must meet the essential requirements for the position.
Educational Requirement
Candidates must have:
- Grade 12 or an equivalent qualification.
Work Experience
Applicants are required to have:
- At least one year of call centre experience.
- The experience must have been gained within the last three years.
- Experience should have been obtained within a medium-sized organisation.
Other Essential Requirements
Candidates must also:
- Have no criminal record.
- Have no credit record.
- Be willing to work shifts.
- Be available to work weekends and public holidays.
- Be flexible regarding working hours.
- Be willing to work longer than normal office hours when required.
Personal Attributes
FlySafair is looking for candidates who can provide professional and customer-focused service. The following personal attributes are required:
- A high degree of patience and assertiveness.
- Trustworthiness and professionalism.
- Reliability.
- A strong customer-service orientation.
- Ability to work effectively as part of a team.
- Goal-oriented approach.
- Adaptability and flexibility.
- Excellent timekeeping.
Because Contact Centre Agents deal directly with customers, communication, patience and the ability to remain professional when handling difficult or high-volume enquiries are particularly important aspects of the role.
Salary and Benefits
The salary for the FlySafair Contact Centre Agent position is listed as Market Related. The supplied vacancy does not provide a specific salary amount or a detailed benefits package.
Applicants should therefore refer to the official recruitment information for any additional employment conditions that may apply.
How to Apply for FlySafair Contact Centre Agent Jobs
Interested applicants should apply through FlySafair’s official recruitment process before the closing date.
Important: FlySafair states that email applications will not be accepted. Applicants should therefore use the designated application process provided in the official vacancy listing rather than submitting their CV by email.
When applying, candidates should ensure that their information is accurate and that they meet the stated Grade 12, call centre experience and availability requirements.
Important Application Information
Applicants should take note of the following:
- There are 7 positions available.
- The positions are permanent.
- The role is based at FlySafair’s Head Office in Johannesburg.
- Grade 12 or equivalent is essential.
- At least one year of recent call centre experience is required.
- Applicants must be available to work shifts, weekends and public holidays.
- Email applications will not be accepted.
- Preference will be given to members of under-represented designated groups.
- If no feedback is received within two weeks after the closing date, applicants should consider their applications unsuccessful.
- FlySafair reserves the right not to proceed with the vacancy.
- FlySafair also reserves the right to appoint candidates according to its operational requirements.
Closing Date
The closing date for the FlySafair Contact Centre Agent Jobs 2026 is:
25 September 2026
Candidates are encouraged to submit their applications before the deadline and ensure that they meet all the essential requirements.
Final Thoughts
The FlySafair Contact Centre Agent vacancy provides an opportunity for candidates with Grade 12 and recent call centre experience to pursue a permanent position in the aviation industry. The role is strongly focused on customer service and requires applicants who are comfortable handling enquiries, resolving customer issues and working flexible hours.
With seven positions available, eligible candidates who meet the experience, availability and other requirements can consider applying through the official FlySafair recruitment process before 25 September 2026.