Fordec Holdings Contact Centre Learnership 2026 – NQF Level 3 and R5,500 Stipend
Fordec Holdings is offering a Contact Centre NQF Level 3 Learnership for unemployed South African youth who are interested in developing skills and gaining practical workplace experience in customer service and contact centre operations.
The programme combines theoretical training with practical workplace experience, allowing learners to develop knowledge and workplace skills while participating in a structured learnership programme.
Successful participants can receive an estimated R5,500 monthly stipend during the programme. The opportunity is aimed at young South Africans under the age of 29 who are unemployed and looking to gain recognised training and workplace exposure.
Fordec Holdings Contact Centre Learnership 2026 – Details
| Programme Detail | Information |
|---|---|
| Company | Fordec Holdings |
| Programme | Contact Centre Learnership |
| Qualification | Contact Centre NQF Level 3 |
| Target Group | Unemployed South African youth |
| Age | Under 29 |
| Stipend | Approximately R5,500 per month |
| Training | Theoretical and practical workplace experience |
| Application Method | |
| Application Email | admin@fordec.co.za |
About the Fordec Holdings Learnership
The Fordec Holdings Contact Centre Learnership is designed to help unemployed young people gain skills that can be applied in customer service and contact centre environments.
The programme combines classroom-based or theoretical learning with practical workplace exposure. This approach gives learners the opportunity to develop both knowledge and practical workplace skills.
Contact centre training can introduce learners to areas such as professional communication, customer service, telephone etiquette, problem-solving, teamwork and workplace discipline.
For young people who have limited formal work experience, participating in a learnership can also provide practical exposure that can be included on their CV when applying for future employment opportunities.
Who Can Apply?
The opportunity is aimed at unemployed South African youth under the age of 29.
Applicants should have a valid South African ID and be able to provide the documents required during the recruitment process.
The supplied information refers to both Matric and Grade 10 educational levels. Because the educational requirement may depend on the specific intake or programme criteria, applicants should submit their available qualifications and carefully confirm the requirements with Fordec Holdings.
Potential applicants should also be prepared to participate in both the theoretical and practical components of the learnership.
Minimum Requirements
Based on the supplied programme information, applicants should meet the following criteria:
- Be a South African citizen.
- Be under 29 years old.
- Be unemployed.
- Have a valid South African ID.
- Meet the applicable educational requirement.
- Be willing to participate in theoretical training.
- Be willing to gain practical workplace experience.
- Be interested in customer service and contact centre operations.
Applicants should ensure that the information provided in their application is accurate and up to date.
Documents Required
Applicants should prepare the necessary documentation before applying.
The supplied information lists the following documents:
- South African ID
- Updated CV
- Matric certificate, where applicable
- Grade 10 qualification, where applicable
- SARS tax letter
- Certified copies of required documents
An updated CV is particularly important. Applicants should include their contact information, educational background, skills and any previous experience.
Even if you have never held a permanent job, relevant volunteering, temporary work, training or other experience can be included where appropriate.
What Does the Learnership Offer?
One of the main features of the programme is the combination of theoretical training and practical workplace experience.
Learners can develop transferable skills that may be useful in different customer-facing and administrative roles.
These may include:
- Customer service
- Communication
- Professional telephone etiquette
- Problem-solving
- Teamwork
- Workplace discipline
- Customer interaction
- Professional conduct
The programme also provides an opportunity for participants to gain workplace exposure while completing their training.
Monthly Stipend
Successful participants can receive an approximately R5,500 monthly stipend during the programme.
The stipend is intended to provide financial support to learners while they complete their training and practical workplace experience.
Applicants should note that the advertised amount is stated as approximately R5,500 per month. Final stipend arrangements and programme terms should be confirmed with Fordec Holdings during the recruitment process.
Employment Equity
The supplied programme information indicates that some intakes may prioritise candidates with disabilities in line with employment equity requirements.
Eligible applicants should provide accurate information about their circumstances and supporting documentation where required during the application process.
Career Opportunities After Contact Centre Training
Contact centre skills can be relevant to several areas of the South African employment market.
Learners who gain customer service and contact centre experience may develop skills that can be useful when applying for roles involving:
- Customer service
- Call centre operations
- Client support
- Administration
- Sales support
- Customer relations
- Reception and communication
The NQF Level 3 training, combined with practical workplace experience, can give learners an opportunity to build their CV and become familiar with professional workplace expectations.
How to Apply for the Fordec Holdings Learnership
Interested candidates can submit their applications by email.
Application Email: admin@fordec.co.za
Applicants should include their CV and required supporting documents with their application.
The supplied information indicates that applicants should include documents such as:
- Updated CV
- South African ID
- SARS tax letter
- Relevant qualification certificates
- Certified copies where required
Before sending your application, check that all documents are clear and readable. Make sure your contact details on your CV are correct so that you can be reached during the recruitment process.
Important Information for Applicants
Applicants should carefully check that they meet the eligibility requirements before submitting their documents.
The programme is aimed at unemployed South African youth under 29, and applicants should be prepared to participate in both theoretical training and practical workplace experience.
The stipend is advertised as approximately R5,500 per month, but applicants should confirm the final terms directly with Fordec Holdings.
Applicants should also avoid sending incomplete or unclear documents, as this may affect their application.
Final Thoughts
The Fordec Holdings Contact Centre Learnership 2026 provides unemployed South African youth with an opportunity to gain NQF Level 3 Contact Centre training, practical workplace experience and an estimated R5,500 monthly stipend.
The programme may be relevant to young people interested in customer service, contact centre operations and other careers that require strong communication and client-support skills.
If you meet the stated eligibility requirements, prepare your CV and supporting documents carefully and submit your application to admin@fordec.co.za for consideration.