80 Hour Service Consultant – Nedbank
Job Overview
Nedbank is looking for an 80 Hour Service Consultant to join its Sales and Service team in Diepsloot, Johannesburg. This opportunity falls within the Client Service career stream and is suited to someone who enjoys working directly with customers, solving problems and helping clients make better use of digital and self-service banking solutions.
The successful candidate will assist clients with digital banking functionality, self-service devices, cash transactions and general branch service. The role combines customer service, banking operations, cash management, technology support and compliance, making it suitable for someone with relevant retail or banking experience and strong digital skills.
The Service Consultant will educate clients on the convenience, security and functionality of Nedbank’s digital and self-service channels while ensuring that their service needs are handled efficiently and professionally.
Key Responsibilities
Client Engagement
The successful candidate will:
- Welcome, greet and assist clients while identifying and clarifying their needs.
- Manage client requests from beginning to end and refer matters to the appropriate department when necessary.
- Assist clients with downloading online applications and resolving login-related issues.
- Educate clients on digital banking services, self-service functionality and available features.
- Help clients complete service requests using online channels and self-service devices.
- Assist clients in obtaining statements, cards and other relevant documentation.
- Help clients purchase value-added services such as prepaid airtime and data.
- Keep clients informed about progress on applications, queries and requests.
- Build and maintain strong, long-term client relationships.
- Identify quality sales leads and support appropriate cross-selling through suggestions and referrals, without providing financial advice.
- Provide knowledgeable and professional service that builds trust and confidence.
- Assist with queue management and address concerns relating to client flow and digital devices.
- Support clients with subscribing to and servicing their accounts.
Branch & Cash Operations
The role will also involve:
- Processing cash transactions over the counter, including deposits, withdrawals, transfers and change requests.
- Processing foreign exchange requests according to relevant procedures.
- Balancing and securing branch stock such as cards.
- Managing the branch queuing process and prioritising clients with special needs.
- Completing daily control checklists applicable to teller, enquiries and foreign functions.
- Managing cash holdings and declaring any discrepancies immediately.
- Loading and balancing cash in ATMs and other branch devices.
- Performing first-line device maintenance and replenishing consumables.
- Ensuring ATM and self-service device availability.
- Supporting cash efficiency, recycling and treasury strategies.
- Preparing transactional documentation for further processing of inter-bank transfers.
- Destroying outdated stock identified through relevant reports.
Risk & Compliance
The successful candidate must:
- Follow Nedbank security, operational and compliance procedures.
- Control counter and drop-safe limits according to policy.
- Follow client and transaction authentication procedures.
- Help prevent fraud, losses and other operational risks.
- Declare cash discrepancies and ensure appropriate corrective action is taken.
- Maintain accurate records and follow all applicable banking procedures.
Minimum Requirements
Applicants should have:
- Diploma at NQF Level 6.
- 1–2 years’ experience in retail or banking client service, cash handling, technology support and first-line problem resolution.
- Experience in foreign exchange would be beneficial where applicable.
A Banking Services qualification, such as a Higher Certificate in Banking Services at NQF Level 5, is preferred.
The ideal candidate should have strong customer service, problem-solving and relationship-management abilities, together with good product knowledge and confidence using technology. Nedbank is also looking for someone who demonstrates adaptability, stress tolerance, teamwork, continuous learning and the ability to build customer loyalty and earn trust.
Employment Details
Company: Nedbank
Position: 80 Hour Service Consultant
Location: Diepsloot, Johannesburg, Gauteng
Career Stream: Client Service
Job Family: Sales and Service
Employment Type: Full-Time
Roster: Applicable
Requisition Number: 147767
FAIS Affected: No
🚨 CLOSING DATE: 18 SEPTEMBER 2026
Preference will be given to candidates from underrepresented groups.
This is an opportunity for an experienced retail or banking service professional to join Nedbank while developing their expertise in digital banking, customer service, cash operations and branch support.