CRG Sales Consultant – Woolworths | Gateway Retail
Company: Woolworths – Country Road Group
Position: CRG Sales Consultant
Reference Number: WWL260907-30
Business Unit: Country Road Group
Employment Type: Full-Time
Location: Gateway Retail, Durban, KwaZulu-Natal
Job Category: Retail / Sales
Minimum Education: Grade 12 / NQF Level equivalent
Closing Date: 12 September 2026
Job Overview
Woolworths Country Road Group (CRG) is looking for a passionate and customer-focused Sales Consultant to join its team at Gateway Retail in Durban.
This is an exciting opportunity for someone with retail sales experience who enjoys working with customers, has a strong interest in fashion and understands the importance of delivering excellent service. The successful candidate will play an important role in achieving store sales targets while creating a welcoming and engaging shopping experience.
As a CRG Sales Consultant, you will assist customers with their purchasing decisions by understanding their individual needs, providing relevant product information and staying up to date with current fashion trends. You will also be expected to maintain high standards of store presentation, product care, hygiene and customer service while representing the Woolworths and Country Road Group brands professionally.
Key Responsibilities
The successful candidate will be responsible for:
- Delivering exceptional customer service by understanding customer needs and building lasting customer loyalty.
- Achieving and exceeding in-store sales targets through effective selling techniques and identifying opportunities to increase sales.
- Providing customers with strong product knowledge, including product features, benefits and care instructions.
- Staying informed about current fashion trends and using this knowledge to provide relevant advice to customers.
- Maintaining a visible and approachable presence on the sales floor.
- Engaging with customers, offering assistance and ensuring a positive shopping experience.
- Following Woolworths and Country Road Group policies, procedures and operational requirements.
- Maintaining store presentation and hygiene standards in accordance with Visual Merchandising guidelines.
- Handling products and company resources carefully to minimise wastage and unnecessary costs.
- Using retail technology, systems and tools effectively to support sales and customer-service activities.
- Remaining flexible and working different shifts or across multiple store locations when required.
Minimum Requirements
Applicants must have:
- Grade 12 / Matric or equivalent NQF Level qualification.
- Relevant retail sales experience with a demonstrated ability to achieve sales targets.
- A proven ability to provide excellent customer service and develop customer loyalty.
- Strong knowledge of current fashion trends and the ability to advise customers accordingly.
- Good product knowledge, including features, benefits and product care.
- Technological proficiency and the ability to use retail systems and tools.
- Flexibility to work various shifts and, where required, across multiple store locations.
- The ability to follow company presentation, hygiene and Visual Merchandising standards.
- Commitment to Woolworths and Country Road Group policies and procedures.
- Strong communication and interpersonal skills.
Skills & Competencies
The ideal candidate should be energetic, customer-focused and confident when interacting with people. You should be comfortable approaching customers, identifying their needs and helping them find products that suit their preferences.
A strong interest in fashion and current trends is important, as the role involves providing customers with informed product recommendations. You should also be target-driven and motivated to contribute towards store sales performance.
Attention to detail is essential when maintaining product presentation, hygiene and brand standards. You should also be adaptable, technologically comfortable and able to remain professional in a busy retail environment.
Who Should Apply?
This role is well suited to candidates who already have retail sales experience and want to grow within a well-known fashion and retail environment.
If you enjoy working with customers, have a passion for fashion, understand sales targets and can represent a premium retail brand professionally, this could be a strong opportunity to develop your retail career.
Candidates must be prepared to work shifts and meet the operational requirements of the store.
Employment Details
Company: Woolworths – Country Road Group
Position: CRG Sales Consultant
Location: Gateway Retail, Durban, KZN
Employment Type: Full-Time
Qualification: Grade 12 / NQF equivalent
Reference: WWL260907-30
Closing Date: 12 September 2026
Applicants should ensure that they meet the minimum requirements, particularly the Grade 12 qualification and relevant retail sales experience, before applying.