Assistant Store Manager (Large) – Clicks Westguard
Vacancy Overview
Company: Clicks Group
Position: Assistant Store Manager (Large)
Store: Clicks Westguard
Listing Reference: click_026491
Location: Durban, KwaZulu-Natal
Employment Type: Permanent
Contractual Hours: 45 hours, 6 days per week
Remuneration: Market Related
EE Position: Yes
Closing Date: 13 September 2026
About the Opportunity
Clicks Group has an exciting opportunity available for an Assistant Store Manager (Large) at Clicks Westguard in Durban. The successful candidate will report directly to the Store Manager and play an important role in supporting the efficient day-to-day operation of the store.
This position is suited to an experienced retail professional who is passionate about sales, customer service, people management and operational excellence. The Assistant Store Manager will help drive sales, build customer loyalty and ensure the store consistently meets its financial, operational and compliance targets.
The successful candidate will also be required to take responsibility for the store in the absence of the Store Manager, ensuring that employees remain motivated, targets are pursued and daily operations continue smoothly.
Job Purpose
The purpose of the role is to support the Store Manager in delivering service excellence and efficient store operations. This includes driving sales, maximising profitability, managing stock and expenses, maintaining compliance standards and developing a strong customer-focused team.
The role requires someone who can balance commercial objectives with excellent customer service while ensuring that Clicks’ brand and operational standards are consistently maintained.
Key Responsibilities
Sales and Financial Performance
The Assistant Store Manager will:
- Drive and maximise store sales through effective execution of promotional activities.
- Encourage cross-selling and up-selling initiatives.
- Deliver superior customer service across the store team.
- Support the achievement of sales and profit targets.
- Apply financial management principles.
- Work with budgets, profit and loss statements and financial ratios.
- Help ensure the store achieves its required financial performance.
Store Operations
Responsibilities include:
- Efficiently executing daily store operations.
- Managing expenses and stock.
- Monitoring and reducing shrinkage.
- Ensuring effective general housekeeping.
- Completing required administration.
- Managing stock, cost, risk and compliance procedures.
- Ensuring operational standards are consistently maintained.
Visual Merchandising
The successful candidate will assist with ensuring that:
- In-store visual merchandising is properly executed.
- Promotional standards are achieved.
- Store presentation meets required Clicks standards.
- The appearance of the store reflects the brand image.
People Management
The Assistant Store Manager will:
- Support the Store Manager in motivating and directing employees.
- Help staff achieve individual and team targets.
- Effectively manage the store when the Store Manager is absent.
- Assist with maintaining the daily work schedule.
- Ensure departments are appropriately staffed according to labour requirements.
- Support people-management and employee-related processes.
- Ensure weekly time-and-attendance and employee records are completed and submitted to HR.
Customer Service
The role will also focus on:
- Delivering excellent customer experiences.
- Implementing customer service initiatives.
- Building customer loyalty.
- Achieving ClubCard participation targets.
- Helping position Clicks as the customer’s first-choice health and beauty retailer.
- Living and promoting the company’s values.
Minimum Requirements
Applicants must meet the following requirements:
- Grade 12 / Matric with 50% Maths and 50% English.
- Relevant Retail or Business Management qualification is essential for external applicants.
- A relevant degree is desirable.
- Minimum 1 year’s experience in an Assistant Store Management role within a retail/FMCG store operations environment OR successful completion of the Clicks Trainee Store Management Programme.
- Financial management experience, including budgets, profit and loss statements and financial ratios.
Skills and Competencies
The ideal candidate should have:
- Retail/FMCG knowledge.
- Understanding of merchandising and promotions.
- Knowledge of stock, cost, risk and compliance management.
- Customer service knowledge.
- Understanding of labour legislation and IR practices.
- People-management skills.
- Numeracy and computer literacy.
- Strong communication skills.
- Planning and organising abilities.
- Problem-solving skills.
- Strong customer orientation.
- Results and target-driven mindset.
- Ability to analyse information and make sound decisions.
- Leadership and supervisory skills.
- Commercial and entrepreneurial thinking.
- Ability to cope with pressure and setbacks.
Employment Details
Position: Assistant Store Manager (Large)
Company: Clicks Group
Store: Clicks Westguard
Location: Durban, KZN
Employment: Permanent
Hours: 45 hours / 6 days per week
Salary: Market Related
EE: Yes
Reference: click_026491
Closing Date: 13 September 2026
Application Information
Only applicants who meet the minimum requirements will be considered and contacted.
All appointments will be made in accordance with Clicks Group’s Employment Equity plan, and people with disabilities are encouraged to apply.
📅 Closing Date: 13 September 2026
Candidates should ensure their application clearly reflects their retail management experience, relevant qualification, financial management knowledge and leadership capabilities.