🌟 LEARNERSHIP PROGRAMME – BIDVEST INSURANCE
Bidvest Insurance is offering an exciting Learnership Programme for individuals who are looking to gain valuable workplace experience and build a career in the Insurance and Financial Services industry.
Bidvest Insurance is a non-Life insurer within the Financial Services division of the Bidvest Group. The company operates alongside other well-known businesses within the group, including Bidvest Bank, Bidvest Life, FMI and Compendium Insurance Brokers.
Established in 1997, Bidvest Insurance provides niche value-added insurance products designed to protect consumers against foreseeable events and financial losses.
The company is committed to providing exceptional service and building long-term relationships with customers, partners and employees.
📌 POSITION OVERVIEW
The successful learner will be responsible for gathering information telephonically or via email to support the accurate assessment and processing of Value Added Product Claims.
This opportunity is ideal for someone who is passionate about customer service, administration, communication and the financial services industry.
📝 KEY RESPONSIBILITIES
The learner will be responsible for:
- Providing policyholders with exceptional customer service when handling queries relating to claims and policy benefits.
- Capturing claims correctly and accurately on the relevant systems.
- Confirming that claim information is valid and accurate.
- Checking policy status and confirming that premiums are current and up to date.
- Obtaining and attaching all required supporting documentation to the claims administration system.
- Managing queries received from policyholders, suppliers and internal stakeholders.
- Processing refunds to clients, dealers or finance houses when required.
- Processing payments to clients and suppliers where applicable.
- Communicating with clients regarding claim outcomes and additional requirements.
- Ensuring that all customer interactions and claim developments are properly documented.
- Resolving queries requiring intervention or corrections in a timely and professional manner.
- Updating policy information on the system when customer details or other information changes.
- Handling telephonic queries in a professional, efficient and customer-focused manner.
- Ensuring the principles of Treating Customers Fairly (TCF) are applied during all customer interactions.
🎓 MINIMUM QUALIFICATIONS
Applicants must have:
- Matric / Grade 12
- Computer Literacy – Essential
💼 KNOWLEDGE & SKILLS
The ideal candidate should have:
- General administrative knowledge or experience.
- Customer service experience.
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- A professional and customer-focused approach.
- Good attention to detail and accuracy.
🌱 WHY JOIN BIDVEST INSURANCE?
This learnership provides an opportunity to gain practical workplace exposure while developing valuable skills within the insurance and financial services environment.
Successful candidates will have the opportunity to work within a young, energetic and innovative team that values its customers, employees and business partners.
A career at Bidvest Insurance can provide valuable exposure to the broader Bidvest Group, one of South Africa’s leading services, trading and distribution groups.
Preference will be given to PDI candidates in line with the company’s Employment Equity requirements.
Bidvest Insurance is an authorised Financial Services Provider – FSP 46395.
⚠️ Important: If you do not hear from Bidvest Insurance within 2 weeks from the date of your application, please consider your application unsuccessful.
📢 If you meet the requirements, don’t miss this opportunity to gain valuable experience and start building your career in the insurance industry.
Apply now and share this opportunity with someone who needs it!