Customer Assistant: Beauty Till Operator – Hemingways
Vacancy Overview
Company: Woolworths
Job Title: Customer Assistant: Beauty Till Operator – Hemingways
Reference Number: WWL260908-6
Business Unit: Corporate Stores
Employment Type: Full-Time
Location: Hemingways, Gqeberha, Eastern Cape, South Africa
Minimum Education: Grade 12 / National Certificate
Closing Date: 13 September 2026
About the Opportunity
Woolworths is looking for a motivated and customer-focused Customer Assistant: Beauty Till Operator to join its Corporate Stores team at Hemingways in Gqeberha, Eastern Cape.
This role is ideal for someone who enjoys working with people, has a genuine interest in beauty products and brands, and takes pride in delivering excellent customer service. As a Beauty Till Operator, you will be one of the important points of contact between Woolworths and its customers, helping to create a welcoming, efficient and positive shopping experience.
The successful candidate will work primarily at the till points, assisting customers with purchases, processing transactions accurately and promoting Woolworths loyalty programmes and additional services. The role also involves maintaining high standards around the till area, supporting loss prevention and shrinkage reduction, and assisting customers with basic product information.
For applicants based in Durban or elsewhere in KwaZulu-Natal, this is an opportunity to consider if you are willing and able to relocate to Gqeberha for the position.
Job Purpose
The Customer Assistant: Beauty Till Operator is responsible for providing friendly, efficient and accurate service at the till point while supporting the overall customer experience.
The role requires an individual who can interact confidently with customers, process different forms of payment correctly, maintain a neat and organised till area and ensure that company procedures are consistently followed.
Because this is a Beauty-focused position, a genuine passion for beauty and the brands housed within Woolworths is important. The successful candidate should be able to develop basic product knowledge and use this knowledge to assist customers and support promotional activities.
Minimum Requirements
Applicants should meet the following requirements:
- Minimum educational qualification of Grade 12 or an equivalent NQF qualification.
- A genuine passion for beauty and the brands available at Woolworths.
- Basic selling skills.
- Ability to promote Woolworths loyalty programmes and additional services.
- Strong customer-service orientation.
- Friendly and effective communication skills.
- Ability to accurately process till transactions.
- Ability to work with different payment methods.
- Strong attention to detail.
- Good organisational skills.
- Ability to maintain a clean, safe and orderly till point.
- Reliability and honesty.
- Commitment to reducing shrinkage and reporting irregularities.
- Ability to remain calm and productive under pressure.
- Good time-management skills.
- Basic product knowledge and willingness to learn.
- Flexibility to work varied shifts.
- Ability to work proactively as part of a team.
Key Duties and Responsibilities
Customer Service
A major part of the role is ensuring that customers receive a positive experience whenever they interact with the till point.
Responsibilities include:
- Greeting customers warmly and professionally.
- Creating a friendly and welcoming shopping experience.
- Responding appropriately to customer needs and queries.
- Communicating effectively with customers and colleagues.
- Maintaining a professional and helpful attitude throughout each shift.
Till Operations and Transactions
The successful candidate will be responsible for processing customer transactions accurately and efficiently.
Duties include:
- Processing all till transactions in accordance with Woolworths policies and procedures.
- Accurately handling different payment methods.
- Ensuring that transactions are completed efficiently.
- Paying close attention to pricing and transaction details.
- Checking scanned items against applicable shelf tickets.
- Identifying and assisting with the resolution of pricing discrepancies.
Accuracy is particularly important because errors at the till can affect both the customer experience and store operations.
Loyalty Programmes and Additional Services
The Customer Assistant will also support Woolworths’ additional customer services.
This includes:
- Promoting Woolworths loyalty programmes.
- Encouraging customers to make use of applicable Woolworths services.
- Assisting with services such as utility bill payments and airtime sales.
- Communicating relevant services to customers in a helpful and professional manner.
Till Area and Store Standards
The successful candidate will contribute to maintaining a high standard of presentation and organisation.
Responsibilities include:
- Keeping the till area clean, safe and well organised.
- Following all relevant shopkeeping disciplines.
- Maintaining appropriate hygiene and presentation standards.
- Ensuring the till point remains orderly throughout the shift.
- Supporting the overall appearance and standards of the store.
Loss Prevention and Shrinkage
The role also carries responsibility for helping minimise losses and protecting company assets.
Duties include:
- Following Woolworths loss-prevention procedures.
- Remaining alert to potential irregularities.
- Reporting suspicious activity or irregularities promptly.
- Handling transactions honestly and responsibly.
- Contributing to efforts to minimise shrinkage.
Beauty and Product Knowledge
Because this is a Beauty Till Operator position, an interest in beauty products and the brands available through Woolworths is important.
The successful candidate should be willing to develop basic product knowledge and use it when assisting customers. This may also include supporting promotional events, campaigns and special store activities.
You do not need to be an expert from day one, but you should have an interest in beauty and be willing to learn about the products and brands you will be working with.
Skills and Competencies
The ideal candidate should demonstrate:
- Excellent customer-service skills.
- Friendly and confident communication.
- Basic selling ability.
- Numerical accuracy.
- Attention to detail.
- Good organisation and time management.
- Honesty and reliability.
- Professionalism.
- Ability to work under pressure.
- Ability to remain calm during busy trading periods.
- Teamwork and cooperation.
- Proactive approach to work.
- Willingness to learn.
- Interest in beauty and retail products.
- Flexibility regarding working shifts.
Ideal Candidate Profile
This opportunity would suit someone who enjoys retail, beauty, customer service and working directly with people.
The ideal candidate will be approachable, dependable and comfortable interacting with a wide range of customers. They should take pride in providing efficient service and understand the importance of accuracy when processing transactions.
A successful candidate should also be comfortable working in a busy retail environment where customer volumes can fluctuate. During peak periods, the ability to stay calm, manage time effectively and continue providing quality service will be important.
Honesty is another key quality because the role involves handling customer payments and supporting Woolworths’ loss-prevention procedures.
Candidates from KwaZulu-Natal who are interested in the position should also be prepared to relocate to Gqeberha, Eastern Cape, if successful.
Working Conditions
This is a full-time retail position, meaning candidates should be prepared to work according to the operational requirements of the store.
Flexibility is important, as the position requires employees to work varied shifts. Applicants should therefore be comfortable with a retail schedule and understand that working hours may vary depending on store requirements.
The role involves regular interaction with customers and colleagues and requires the successful candidate to remain professional, energetic and service-focused throughout their shifts.
Employment Details
Company: Woolworths
Business Unit: Corporate Stores
Position: Customer Assistant: Beauty Till Operator – Hemingways
Reference: WWL260908-6
Employment Type: Full-Time
Location: Hemingways, Gqeberha, Eastern Cape
Education: Grade 12 / National Certificate or equivalent NQF qualification
Salary: Not specified
Closing Date: 13 September 2026
Location note: This opportunity is based in Gqeberha, Eastern Cape. Candidates outside the area, including those in KwaZulu-Natal, should be willing to relocate if they are successful.
Application Information
Interested candidates who meet the requirements should apply for the Customer Assistant: Beauty Till Operator – Hemingways position using the appropriate Woolworths recruitment process.
Applicants should ensure that their application highlights their Grade 12 or equivalent qualification, customer-service abilities, retail or selling skills where applicable, and interest in beauty products and brands.
Candidates should also make sure that their application reflects their ability to work varied shifts and operate effectively in a busy customer-facing environment.
Use the following reference when applying:
Reference Number: WWL260908-6
The closing date for applications is:
13 September 2026
Applicants are encouraged to submit their applications before the deadline.
Important Note
The supplied vacancy information does not specify a salary or remuneration amount. Candidates should refer to the official Woolworths recruitment process for any additional employment conditions, remuneration details and application requirements.
This is a full-time opportunity within Woolworths’ Corporate Stores business unit, offering candidates with Grade 12 and an interest in beauty and customer service the chance to build their retail experience with a major South African retailer.
If you’re based in Durban/KZN and willing to relocate to Gqeberha, this could be an opportunity worth applying for before the 13 September 2026 closing date.