Service Advisor – Clicks Madadeni Mall
Vacancy Overview
Company: Clicks Group
Position: Service Advisor
Location: Madadeni Mall, KwaZulu-Natal
Industry: Wholesale & Retail Trade
Job Category: FMCG, Retail, Wholesale and Supply Chain
Employment Type: Permanent
Contractual Hours: 45 hours per week, 6 days per week
Remuneration: Market Related
Employment Equity: Yes
Listing Reference: click_026438
Listing Status: Online
Apply By: 10 September 2026
About the Company
Clicks Group is a leading South African retail group with a strong presence in the health, beauty and wellness sector. Through its Clicks stores, the Group provides customers with access to a broad range of healthcare, personal care, beauty and everyday retail products.
The Service Advisor role offers an opportunity to become part of a Clicks store team and contribute directly to the customer experience. The successful candidate will work closely with the Store Manager and will play an important role in ensuring that point-of-sale activities operate efficiently while customers receive friendly, professional and reliable service.
Introduction
Are you passionate about health and beauty products and enjoy helping people look and feel good? Are you confident in managing operational activities at the point of sale while maintaining high standards of customer service?
Clicks Madadeni Mall is looking for a Service Advisor who will report directly to the Store Manager. This position is suited to an individual who has retail or FMCG experience, strong customer-service skills and the ability to oversee and guide a team of shop assistants and cashiers.
The successful candidate will help ensure that the store’s point-of-sale operations run smoothly, efficiently and safely while supporting Clicks’ commitment to service excellence.
Job Purpose
The primary purpose of the Service Advisor is to ensure service excellence at the point of sale. This includes delivering fast and efficient customer service while effectively managing point-of-sale operational activities.
The role combines customer service, stock and cash management, staff supervision, administration, compliance and operational control.
Key Duties and Responsibilities
The Service Advisor will be responsible for efficiently directing and controlling all operational activities at the point of sale, ensuring that tasks are completed accurately and within the required timeframes.
Key responsibilities include:
- Ensuring fast, efficient and professional customer service at the point of sale.
- Managing point-of-sale operational activities effectively and in accordance with company procedures.
- Ensuring the effective and safe management of stock and cash.
- Minimising stock shrinkage and implementing appropriate security and cash-control measures.
- Maintaining high standards of housekeeping and administration within the store.
- Training, directing and supporting shop assistants and cashiers to ensure they are competent and motivated.
- Ensuring employees understand and fulfil their responsibilities while consistently delivering service excellence.
- Ensuring sufficient staffing levels in line with the work schedule, company policies and applicable labour legislation.
- Resolving customer queries promptly and professionally in accordance with Clicks policies.
- Promoting the Clicks ClubCard and supporting the achievement of ClubCard participation targets.
- Managing stock effectively by enforcing security procedures, cash controls, returns policies and other relevant administrative processes.
- Supporting measures designed to minimise stock losses and maximise security at the point of sale.
- Acting as a Clicks brand ambassador by remaining visible, approachable and professional.
- Providing friendly and superior customer service.
- Supporting the Group’s vision of being the customer’s first-choice health and beauty retailer.
- Living and promoting Clicks Group values through daily interactions with customers and colleagues.
- Maintaining up-to-date knowledge of products, ranges, promotions and events.
- Providing customers with accurate and relevant information about products and current promotions.
Minimum Requirements
Qualifications
The following qualifications are required or preferred:
- Grade 12 is essential.
- Mathematics at 50% at Grade 12 level is desirable.
- English at 50% at Grade 12 level is desirable.
- A relevant Retail or Business Management qualification is essential for external applicants.
Experience
Applicants should have:
- At least 1 year of experience in a customer-facing role.
- Experience overseeing the work of a number of employees within a retail/FMCG store operations environment.
- Experience with numeracy and stock management.
Skills, Abilities and Job-Related Knowledge
The successful candidate should have a sound understanding of retail operations and the ability to manage both people and operational responsibilities.
Important skills and knowledge include:
- Understanding and application of financial management principles.
- Retail/FMCG knowledge and an understanding of merchandising and promotional principles.
- Knowledge of stock, cost, risk and compliance management procedures.
- Strong understanding of customer service excellence.
- Knowledge of labour legislation and Industrial Relations (IR) practices.
- Knowledge of competency-based interviewing.
- Results- and target-driven approach.
- Sound managerial skills.
- Strong planning and organising abilities.
- Effective problem-solving skills.
- Strong customer orientation.
- Good verbal and written communication skills.
- Computer literacy.
- Good numeracy skills.
Key Competencies
The role requires an individual who demonstrates the following competencies:
- Leading and supervising.
- Delivering results and meeting customer expectations.
- Relating and networking.
- Following instructions and procedures.
- Working effectively with people.
- Analysing information.
- Planning and organising.
- Coping effectively with pressures and setbacks.
Working Hours
This is a permanent position requiring 45 contractual hours per week across 6 days. Applicants should therefore be prepared to work according to the store’s operational requirements and applicable scheduling arrangements.
Employment Equity
This is an Employment Equity (EE) position. All positions will be filled in accordance with the Clicks Group Employment Equity plan. Clicks also encourages people with disabilities to apply.
Important Application Information
Only applicants who meet the stated minimum requirements will be contacted. Candidates should carefully review the qualification and experience requirements before submitting an application.
Interested candidates should apply before the stated deadline.
Application Deadline
📅 Closing Date: 10 September 2026
Late applications may not be considered, so candidates who meet the requirements are encouraged to apply before the closing date.
Quick Summary
| Detail | Information |
|---|---|
| Position | Service Advisor |
| Company | Clicks Group |
| Store | Clicks Madadeni Mall |
| Location | KwaZulu-Natal |
| Employment | Permanent |
| Hours | 45 hours / 6 days |
| Salary | Market Related |
| Qualification | Grade 12 + relevant Retail/Business Management qualification for external applicants |
| Experience | 1 year customer-facing/retail FMCG experience |
| Key Skills | Customer service, stock management, numeracy, supervision, planning and problem-solving |
| EE Position | Yes |
| Reference | click_026438 |
| Closing Date | 10 September 2026 |