PEOPLE LIVING WITH DISABILITIES LEARNERSHIP – LONG TERM INSURANCE
Discovery Health – WCP Service Team
Discovery Health is offering an exciting Learnership opportunity for People Living with Disabilities who are looking to gain valuable workplace experience while obtaining a nationally recognised qualification in the Financial Services industry.
The programme leads to a FETC: Long Term Insurance NQF Level 4 qualification. It combines structured theoretical learning with practical workplace experience, giving successful learners an opportunity to develop their skills within a professional Call Centre / Contact Centre environment.
This learnership is strictly for individuals living with a disability who meet the programme requirements.
ABOUT DISCOVERY
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. The organisation invests in exceptional individuals who understand and support its purpose and whose values align with the Discovery culture.
Discovery offers a fast-paced and dynamic working environment where motivated individuals are encouraged to develop their skills, think innovatively and contribute towards meaningful change in society.
KEY PURPOSE OF THE LEARNERSHIP
The learnership provides learners with:
- A nationally recognised FETC: Long Term Insurance NQF Level 4 qualification.
- Structured theoretical learning.
- Practical workplace experience within the Financial Services industry.
- Exposure to Call Centre and client servicing environments.
- Opportunities to develop communication, administration, customer service and problem-solving skills.
AREA OF RESPONSIBILITY
Successful learners will be placed within Discovery Health’s WCP Service Team and may gain experience in:
Long Term Insurance / Call Centre
Responsibilities and exposure may include:
- Medical Aid client servicing.
- Claims administration.
- New business administration.
- Health benefits administration.
- Responding to client enquiries.
- Providing professional customer service.
- Supporting administrative processes.
- Assisting clients with relevant information and services.
PERSONAL ATTRIBUTES AND SKILLS
Applicants should demonstrate:
- Innovative and critical thinking abilities.
- Strong problem-solving skills.
- Excellent attention to detail.
- High levels of accuracy.
- Ability to work systematically and methodically.
- Good time-management and planning skills.
- Ability to prioritise and complete tasks in a high-pressure environment.
- Ability to work independently.
- Ability to work effectively as part of a team.
- A strong service-driven approach.
- A sense of urgency and commitment to delivering quality service.
- Ability to adapt to changing circumstances.
- Willingness to receive constructive criticism and learn from feedback.
EDUCATION REQUIREMENTS
Applicants must have Grade 12 / Matric.
Required school subjects and minimum results:
- Mathematics: Minimum Level 4 – 50%
- English: Minimum Level 4 – 50%
- Mathematical Literacy: Minimum Level 5 – 60%
- Second Language: Minimum Level 4 – 50%
An incomplete tertiary qualification may be advantageous.
SPECIFIC REQUIREMENTS
To qualify for this opportunity, applicants must:
- Be a person living with a disability.
- Be between 18 and 25 years old.
- Not currently be engaged in post-Matric studies.
- Not be formally employed.
- Not have completed a previous learnership.
- Have effective written and verbal English communication skills.
- Have basic computer skills.
- Have basic knowledge of Microsoft Excel and Microsoft Outlook.
EMPLOYMENT EQUITY
Discovery is an Equal Opportunities Employer. The company’s approved Employment Equity Plan and targets will be considered as part of the recruitment process.
Discovery actively encourages and welcomes applications from people living with various disabilities who meet the requirements for the programme.
OPPORTUNITY SUMMARY
🎓 Programme: Long Term Insurance Learnership
🏢 Business Unit: Discovery Health
📞 Function: Call Centre / Contact Centre
📚 Qualification: FETC: Long Term Insurance NQF Level 4
👥 Target Group: People Living with Disabilities
🎂 Age: 18–25 years
🎓 Minimum Qualification: Grade 12 / Matric
📅 Advert Date: 4 September 2026
If you meet the requirements, this is an opportunity to gain a recognised qualification while building valuable workplace experience in the Financial Services industry.