Receptionist – Planet Fitness Fourways Mall
Vacancy Overview
Planet Fitness is looking for a professional, reliable, customer-service-driven individual to join its team as a Receptionist at the Fourways Mall club in Johannesburg. This is a permanent position suited to someone who enjoys working with people, communicates confidently, and can provide an excellent first impression to members and visitors.
The Receptionist plays an important role in the day-to-day operation of the club by ensuring that the reception area is managed effectively and efficiently. The successful candidate will be responsible for greeting and accessing members, answering telephone calls, assisting customers with queries, and helping create a welcoming and professional environment.
This position requires flexibility because the successful applicant must be comfortable working flexible hours and shifts. Reliability and access to reliable transport are also specifically required.
Reference: Recp-Fourways Mall
Company: Planet Fitness
Position: Receptionist
Location: Fourways, Johannesburg, South Africa
Employment Type: Permanent
Posted: 3 September 2026
Closing Date: 30 September 2026 at 21:59
Salary: Not specified
About the Opportunity
The Receptionist is positioned at the front of the club and will therefore have regular interaction with members and visitors. The role requires someone who understands the importance of creating a positive first impression and delivering consistent customer service.
As the first point of contact for many people entering the club, the Receptionist should be friendly, professional, approachable, and able to communicate clearly. The successful candidate will need to handle routine enquiries efficiently while maintaining a high standard of service.
The position also requires the ability to work within a busy environment and manage multiple responsibilities at reception, including telephone calls, member access, and customer queries.
Job Purpose
The primary purpose of the Receptionist role is to ensure that the reception function is effectively and efficiently managed.
The successful candidate will help ensure that members receive a positive experience from the moment they arrive at the club. This includes providing professional assistance, responding to queries, managing telephone calls, and supporting the smooth operation of the reception area.
The role is particularly suited to someone who is naturally customer-focused and enjoys interacting with people.
Key Duties and Responsibilities
The successful Receptionist will be responsible for the following:
Reception Management
- Ensure that the reception area is effectively and efficiently managed.
- Maintain a professional and welcoming reception environment.
- Assist with the day-to-day functioning of the reception area.
- Ensure that members and visitors receive appropriate assistance.
Customer Service
- Provide members with a positive first impression when they enter the club.
- Greet members and visitors in a friendly and professional manner.
- Assist members with general queries and provide appropriate information.
- Efficiently assist with and resolve customer queries where possible.
- Maintain a customer-service-driven approach throughout all interactions.
Telephone Duties
- Answer incoming telephone calls professionally.
- Communicate clearly and courteously with callers.
- Assist with enquiries or direct queries to the appropriate person where necessary.
- Maintain professional telephone etiquette.
Member Access
- Greet and access members in accordance with the club’s procedures.
- Assist members with access-related queries where required.
- Ensure that interactions at reception are handled efficiently and professionally.
General Support
- Contribute to the smooth running of the club’s front-desk operations.
- Communicate effectively with colleagues and management.
- Maintain professionalism when dealing with members, visitors, and other stakeholders.
- Follow applicable Planet Fitness procedures and standards.
Minimum Requirements
Candidates interested in the Receptionist position should meet the following requirements:
- Basic PC literacy.
- Strong customer-service orientation.
- Superior communication skills.
- Ability to interact professionally and confidently with members and visitors.
- Ability to assist with and resolve customer queries efficiently.
- Reliability and a strong sense of responsibility.
- Reliable transport.
- Willingness and ability to work flexible hours and shifts.
The advert does not specify a particular tertiary qualification or minimum years of previous experience. Applicants should therefore focus on demonstrating strong customer service, communication, computer literacy, reliability, and the ability to work effectively in a shift-based environment.
Skills and Competencies
The ideal candidate should demonstrate:
Customer Service
A strong commitment to providing members with a positive experience and maintaining a friendly, professional approach.
Communication
Superior communication skills are important because the Receptionist will interact with members, visitors, telephone callers, and colleagues on a regular basis.
Computer Literacy
Basic PC literacy is required to perform the administrative and reception-related functions of the position.
Problem Solving
The Receptionist should be able to listen to customer queries, provide appropriate assistance, and resolve issues efficiently where possible.
Reliability
The role requires someone dependable and punctual who can be trusted to perform reception duties consistently.
Flexibility
The successful applicant must be comfortable working flexible hours and shifts according to the operational requirements of the club.
Who Should Apply?
This opportunity is ideal for a friendly, reliable, customer-focused individual who enjoys working in a people-facing environment.
Candidates who have experience in reception, hospitality, retail, customer service, administration, gyms, or other member-facing environments may find the role particularly relevant. However, the supplied advert does not state that previous experience is mandatory.
Applicants should be comfortable interacting with people, answering telephone calls, working with basic computer systems, and handling customer queries professionally.
Reliable transport is required, and candidates must be prepared to work flexible hours and shifts.
Employment Details
| Detail | Information |
|---|---|
| Position | Receptionist |
| Reference | Recp-Fourways Mall |
| Company | Planet Fitness |
| Location | Fourways Mall, Johannesburg |
| Province | Gauteng |
| Country | South Africa |
| Employment Type | Permanent |
| Salary | Not specified |
| Basic PC Literacy | Required |
| Customer Service | Required |
| Communication | Superior communication skills required |
| Working Hours | Flexible hours / shifts |
| Transport | Reliable transport required |
| Posted | 3 September 2026 |
| Closing Date | 30 September 2026 at 21:59 |
Application Information
Interested applicants should apply for the Receptionist – Fourways Mall position using the Planet Fitness application process and quote the reference Recp-Fourways Mall.
The advert also states that applicants are welcome to email the Club General Manager at the email address provided in the original vacancy advertisement.
Applicants should take note of the following:
- If you are a Planet Fitness staff member, you should apply through the internal application process.
- If you have not heard from Planet Fitness within 14 working days, your application should be regarded as unsuccessful.
Quick Summary
Planet Fitness is hiring a Receptionist at Fourways Mall in Johannesburg. This is a permanent opportunity for a customer-service-driven individual with basic PC literacy, superior communication skills, reliable transport, and the flexibility to work shifts. The successful candidate will manage reception duties, greet and access members, answer telephone calls, assist with queries, and ensure members receive a positive first impression.
📍 Fourways, Johannesburg, Gauteng
💼 Permanent
💻 Basic PC literacy required
🤝 Customer-service driven
📞 Superior communication skills required
🚗 Reliable transport required
🕐 Flexible hours / shifts
📅 Closing: 30 September 2026 at 21:59
🔖 Reference: Recp-Fourways Mall