Administration Clerk Supervisor (Patient Administration) – King Dinuzulu District Hospital
Department: KwaZulu-Natal Department of Health
Position: Administration Clerk Supervisor (Patient Administration)
Reference Number: KZNPG/20260821/4602
Advert Reference: KDHC 13/2026
Location: King Dinuzulu District Hospital Complex, KwaZulu-Natal
Employment Type: Permanent
Salary: R338 106 per annum
Salary Level: 7
Number of Posts: 1
Closing Date: 4 September 2026
Job Overview
The KwaZulu-Natal Department of Health is inviting suitably qualified and experienced candidates to apply for the position of Administration Clerk Supervisor (Patient Administration) at King Dinuzulu District Hospital Complex.
This is a supervisory administration position within the hospital’s Patient Administration environment. The successful candidate will oversee several important administrative areas, including medical records, admissions, discharges, appointments, casualty, emergency bookings, archival services and mortuary administration.
The role is suited to an experienced patient administration professional who is confident supervising staff, managing administrative processes, working with patient records and handling financial and revenue-related responsibilities.
Key Responsibilities
The successful candidate will be responsible for supervising the Patient Administration section and ensuring that services operate efficiently.
Duties include:
- Supervising the Patient Administration section.
- Overseeing medical records, archival, mortuary, casualty, admission, discharge, appointments and emergency booking functions.
- Training, developing and monitoring staff.
- Managing workplace conflict and disciplinary matters where required.
- Ensuring effective and efficient utilisation of resources.
- Conducting internal audits and supporting risk management.
- Ensuring compliance with relevant policies, legislation and procedures.
- Improving work processes to reduce patient waiting times.
- Compiling and submitting monthly reports.
- Monitoring waiting-time information and head-count registers.
- Ensuring proper archival of patient files.
- Maintaining effective records-management systems.
- Conducting regular records audits.
- Implementing and monitoring Performance Management within Patient Administration sections.
- Implementing quality-improvement programmes through monitoring and evaluation.
- Ensuring effective and efficient cash management of all state monies collected.
- Monitoring the quality and efficiency of patient administration services.
- Ensuring staff follow established procedures and standards.
- Supporting the smooth delivery of patient-facing administrative services.
Minimum Qualifications and Experience
Applicants must meet the following minimum requirements:
- Standard 10 certificate / Grade 12.
- 3–5 years’ experience in Clerical/Administrative work within Patient Administration.
A qualification in the relevant field is recommended, including:
- Degree or National Diploma in Public Management.
- Public Administration.
- Financial Management.
The advert indicates that the recommended qualification should be accompanied by three years’ experience in Patient Administration.
Important Experience Documentation
Applicants should pay particular attention to the documentation requirements.
Proof of experience in Patient Administration must be attached. This proof must be endorsed and signed by the Human Resource Manager and provided in the form of a Certificate of Service.
Candidates should ensure that their experience documentation clearly supports the Patient Administration experience required for the position.
Knowledge and Skills
The ideal candidate should have knowledge and practical understanding of:
- E-Health patient registration systems.
- Other patient administration computer programmes.
- Discipline and grievance procedures.
- Legislation, policies and procedures relating to revenue administration.
- Patient administration legislation, policies and procedures.
- Computer applications and administrative systems.
- Supervisory and management practices.
- Finance and accounting principles.
Strong supervisory ability is particularly important because the position involves managing and monitoring staff within multiple Patient Administration functions.
Recommended Requirement
A valid Code EB driver’s licence is recommended for the position.
Personal Competencies
The successful candidate should be organised, reliable and capable of managing multiple administrative functions in a busy hospital environment.
The position requires someone who can work effectively with staff, patients and other stakeholders while maintaining professionalism and confidentiality.
Strong leadership, communication, problem-solving and organisational abilities will be valuable in ensuring that patient administration services remain efficient and that waiting times and administrative backlogs are properly managed.
The successful candidate should also be comfortable working with reports, audits, records, financial information and performance-management processes.
Employment Details
Employer: KwaZulu-Natal Department of Health
Facility: King Dinuzulu District Hospital Complex
Position: Administration Clerk Supervisor (Patient Administration)
Salary Level: 7
Salary: R338 106 per annum
Employment: Permanent
Posts Available: 1
Reference: KZNPG/20260821/4602
Closing Date: 4 September 2026
Application Notes
Only candidates who meet the stipulated requirements should apply. Applicants must clearly indicate the name of the post and reference number when submitting their application.
For applicants using the KZN Provincial e-Recruitment system, a CV must be uploaded. Certified supporting documents are generally requested from shortlisted candidates, while the advert specifically requires proof of Patient Administration experience endorsed and signed by the HR Manager (Certificate of Service).
Applications received after the closing date will not be considered.
Closing date: 4 September 2026.