Sales Development Representative / Appointment Setter
Job Overview
A growing healthcare-focused organisation is looking for a Sales Development Representative (SDR) / Appointment Setter to join its team on a full-time, remote basis. This opportunity is open to candidates working from South Africa, making it suitable for individuals who have the right remote-working setup and experience in sales, appointment setting, telemarketing, lead generation or customer service.
The successful candidate will play an important role in engaging prospective and existing patients, qualifying opportunities and booking appointments for the internal team. This is a fast-paced role requiring someone who is confident on the phone, able to think quickly and naturally during conversations, and comfortable taking control of calls while remaining professional and empathetic.
The position is available for an immediate start, so candidates who meet the requirements and are ready to begin working should consider applying as soon as possible.
Position Details
- Position: Sales Development Representative / Appointment Setter
- Job ID: 20925
- Employment Type: Full-Time
- Location: Remote – South Africa
- Start Date: Immediate / ASAP
- Working Hours: 9:00 AM–5:00 PM EST, Monday to Friday, or an alternative schedule involving fewer hours per day from Monday to Saturday
- Compensation: Monthly base salary plus $500–$1,000 commission potential
About the Role
As an Appointment Setter, you will be responsible for communicating with prospective and existing patients through outbound calls and approved communication channels. Your main goal will be to build rapport, understand the caller’s needs, qualify suitable opportunities and accurately schedule appointments.
This is not simply a role where you read from a script. The organisation is looking for someone with strong live-thinking abilities who can respond naturally to conversations, ask strategic questions and guide calls towards an appropriate outcome.
You will need to handle objections confidently and professionally, particularly when speaking to price-focused callers. Rather than simply providing numbers or ending the conversation, you will be expected to identify the caller’s needs and communicate the value of booking an appointment.
Because the role operates within a healthcare environment, protecting patient information is extremely important. Successful candidates must understand and follow strict requirements relating to confidentiality, patient privacy, data protection and information security.
Key Responsibilities
Your responsibilities will include:
- Making outbound calls to prospective and existing patients.
- Building rapport quickly and communicating professionally.
- Identifying and qualifying prospective patients according to established criteria.
- Booking appointments accurately and efficiently.
- Following up with leads through calls, messages and other approved channels.
- Maintaining accurate patient and lead records.
- Updating the relevant CRM and other systems.
- Following approved scripts, procedures and appointment-setting processes.
- Meeting agreed activity, appointment-setting and conversion targets.
- Communicating booked appointment information and lead status to the internal team.
- Handling objections confidently and professionally.
- Managing price-shopper calls without simply quoting numbers.
- Capturing the caller’s name and callback number early in the conversation.
- Asking strategic questions to guide conversations.
- Connecting unanswered questions to value-driven reasons for booking an appointment.
- Taking control of calls while remaining professional and helpful.
- Correctly identifying and triaging urgent or emergency calls.
- Protecting sensitive patient information at all times.
- Following all patient privacy, confidentiality and data security policies.
Skills and Experience Required
Candidates should ideally have previous experience in one or more of the following areas:
- Appointment setting.
- Telemarketing.
- Inside sales.
- Lead generation.
- Customer service.
- A similar phone-based sales or communication role.
Applicants must have excellent spoken and written English and be confident communicating with people over the phone.
Experience using CRMs and multiple software platforms is required, as you will need to manage records and work across different systems.
The ideal candidate should also have:
- A confident and professional telephone presence.
- Strong rapport-building skills.
- The ability to overcome objections.
- Excellent organisational and time-management abilities.
- Strong attention to detail.
- The ability to follow processes consistently.
- Strong communication and articulation skills.
- The ability to think quickly during live conversations.
- A natural communication style that does not sound overly rehearsed.
- The confidence to ask guiding questions and lead conversations.
- The ability to work independently in a remote environment.
- A strong understanding of confidentiality and patient privacy.
Remote Working Requirements
Since this is a fully remote position, applicants must have the necessary equipment and reliable working environment.
You will need:
- A reliable computer or laptop.
- A high-quality webcam.
- A professional microphone or headset.
- Stable and reliable internet.
- A backup internet or connectivity solution.
A quiet and professional environment where you can communicate effectively with patients and leads is essential.
Why Apply?
This role offers the opportunity to work fully remotely from South Africa while gaining experience within a growing healthcare-focused organisation. The successful candidate will have a direct impact on patient engagement and appointment conversion while working in a performance-driven environment.
The position includes a monthly base salary plus commission potential of $500–$1,000, offering additional earning opportunities based on performance.
With an immediate start available, this could be a strong opportunity for experienced appointment setters, telesales professionals, inside sales representatives and customer service professionals who are confident on the phone and ready to work independently from home.
Quick Summary
💼 Role: Sales Development Representative / Appointment Setter
🌍 Location: Remote – South Africa
🕘 Type: Full-Time
🏠 Work From Home: Yes
🚀 Start: Immediate / ASAP
💰 Pay: Monthly base + $500–$1,000 commission potential
🗣️ Experience: Appointment setting, telemarketing, sales, lead generation or customer service
💻 Requirements: Computer, webcam, headset, stable internet + backup connectivity
🇬🇧 Language: Excellent spoken and written English
🏥 Industry: Healthcare