Customer Service Consultant (Withdrawals)
Company: Hollywoodbets
Position: Customer Service Consultant (Withdrawals)
Location: Umhlanga, Durban, KwaZulu-Natal
Employment Type: Full-Time
Work Arrangement: On-site
Job Category: Client / Customer Service
Closing Date: 3 September 2026
Job Identification: 2443
Experience Required: Minimum 6 months Call Centre experience
Job Overview
Hollywoodbets is offering an exciting opportunity for a Customer Service Consultant (Withdrawals) to join its Purple Team in Umhlanga, Durban. This role is suited to a customer-focused individual who can work accurately and efficiently in a fast-paced environment while handling customer queries relating to withdrawals and account-related matters.
The successful candidate will be responsible for processing customer withdrawals following the required compliance checks, resolving queries across different communication platforms, investigating account discrepancies and escalating suspicious or unusual transactions when necessary.
Hollywoodbets is a growing organisation with operations across Africa and the United Kingdom. The company promotes a high-energy working environment where employees are encouraged to embrace challenges, develop their skills and contribute towards the continued growth of the business.
Minimum Requirements
Applicants must meet the following minimum requirement:
- At least 6 months of Call Centre experience.
Having additional experience or qualifications in certain areas may strengthen your application.
Advantageous Qualifications and Experience
The following would be considered an advantage:
- Previous financial services or financial-related experience.
- A relevant tertiary qualification.
Candidates should also be comfortable working with customers, handling account-related information and resolving queries accurately.
Key Responsibilities
As a Customer Service Consultant (Withdrawals), you will be responsible for a variety of customer service and transactional duties.
Process Customer Withdrawals
You will accurately process customer withdrawal requests to the appropriate customer accounts after the required compliance checks have been successfully completed. Attention to detail is essential, as errors could affect customers and the overall operation.
Resolve Customer Queries
The successful candidate will respond to and resolve customer queries relating to withdrawals and account-related matters across various communication platforms. You will need to communicate professionally while ensuring that customers receive accurate information and effective assistance.
Investigate Account Issues
You will investigate account-related discrepancies and issues, working with relevant internal and external stakeholders where necessary. Matters should be followed through until they have been appropriately resolved.
Monitor Transactions
The role involves monitoring customer accounts for suspicious or unusual transactional activity. Any activity requiring further attention must be appropriately escalated to the relevant management team.
Process Manual Payments
You may also be responsible for preparing manual payment requests that need to be submitted to the Treasury team.
Support Operational Requirements
The successful candidate may be required to perform additional or ad-hoc duties depending on operational requirements and the needs of the business.
Skills and Competencies
Hollywoodbets is looking for someone who demonstrates:
- Strong accountability and ownership.
- A proactive approach to work.
- Initiative and willingness to take action.
- Strong problem-solving abilities.
- A results-driven mindset.
- Excellent time-management skills.
- Strong execution and follow-through.
- Analytical thinking and attention to detail.
- Excellent customer service abilities.
- The ability to work effectively in a fast-paced environment.
Ideal Candidate
The ideal candidate will be confident when dealing with customers and able to remain professional when handling challenging queries. You should be comfortable investigating problems, working with different stakeholders and following established processes.
Accuracy is particularly important in this position because you will be dealing with customer withdrawals, account information and transactional activity. Candidates should therefore demonstrate strong attention to detail and the ability to identify discrepancies or unusual activity.
The ability to manage time effectively and prioritise tasks will also be important, particularly in a busy customer service environment where multiple queries may need to be handled efficiently.
Working Environment
This is a full-time, on-site position based in Umhlanga, Durban, KwaZulu-Natal. The position operates on a roster, so applicants should be prepared to work according to operational scheduling requirements.
Hollywoodbets promotes a dynamic workplace where employees are encouraged to grow, embrace challenges and contribute to the organisation’s goals.
Why Join Hollywoodbets?
Joining the Hollywoodbets Purple Team provides employees with an opportunity to become part of a South African success story that has expanded from its Durban roots into a business operating across multiple markets.
The company places emphasis on innovation, teamwork, development and career growth. Employees are encouraged to take on challenges, develop their capabilities and contribute to achieving shared objectives.
Application Information
Interested applicants who meet the stipulated minimum requirements are encouraged to apply for the Customer Service Consultant (Withdrawals) position.
Position: Customer Service Consultant (Withdrawals)
Location: Umhlanga, Durban, KwaZulu-Natal
Employment: Full-Time, On-site
Minimum Experience: 6 months Call Centre experience
Closing Date: 3 September 2026
Only candidates who meet the minimum requirements will be considered. If an applicant has not been contacted within 30 days, they should consider their application unsuccessful.