Teleseller: CSC — Clover
Job Details
Company: Clover
Job Title: Teleseller: CSC
Reference Number: CLO260819-1
Department: Customer Service Centre (CSC)
Job Category: Customer Service
Employment Type: Permanent
Number of Positions: 3
Location: Roodepoort, Gauteng, South Africa
Required Education: Grade 12 / National Certificate / NQF4
Closing Date: 28 August 2026
About the Role
Clover has an exciting opportunity available for three motivated, energetic and self-driven Telesellers to join the Customer Service Centre (CSC) team in Roodepoort, Gauteng.
The successful candidates will be responsible for providing a high level of customer service across multiple communication channels while also supporting sales and order-related activities. This role is suited to individuals who are confident communicating with customers, comfortable working with computers and able to work proactively in a fast-paced customer service environment.
As a Teleseller, you will interact with customers through both inbound and outbound communication, assist with queries and complaints, capture and confirm customer orders, and promote Clover and principal products. You will also work closely with internal stakeholders to resolve customer and order-related issues.
Key Responsibilities
Customer Service
The Teleseller will be responsible for maintaining a high standard of customer service by:
- Handling inbound and outbound customer interactions.
- Responding to customer queries professionally and efficiently.
- Resolving customer complaints by engaging with the relevant stakeholders.
- Ensuring customers receive accurate and helpful information.
- Maintaining a customer-focused approach during every interaction.
Customer Orders
A major part of the role involves accurately processing and managing customer orders. Responsibilities include:
- Capturing customer orders accurately and within the required timeframes.
- Following the daily call list and established procedures.
- Confirming customer orders according to standard operating procedures.
- Informing customers when their accounts are on hold.
- Communicating order-related issues to the relevant stakeholders.
- Ensuring information captured on customer orders is accurate and complete.
Sales
The successful candidate will also contribute to sales by promoting Clover and principal products according to customer ranging.
This includes:
- Offering customers new or additional products.
- Explaining product features and available special offers.
- Identifying opportunities to increase product sales.
- Ensuring products offered are appropriate to the customer’s ranging and requirements.
Teamwork & Collaboration
The role requires someone who is willing to contribute to the overall success of the Customer Service Centre team.
You will be expected to:
- Assist colleagues in achieving team targets.
- Share responsibility for completing team tasks.
- Support and uphold team values.
- Participate actively in team meetings.
- Contribute to a positive and collaborative working environment.
- Take responsibility for the visual management of relevant information.
Minimum Requirements
Applicants should meet the following requirements:
- Grade 12 / National Certificate or equivalent NQF4 qualification.
- Relevant experience applying job-related concepts, techniques and processes at the required level.
- Experience working with senior management.
- Fluent Business English.
- Advanced computer literacy.
Candidates should be comfortable communicating with different people, working with customer information and using computer systems to capture and manage information accurately.
Skills & Competencies
The ideal candidate should demonstrate:
- Strong customer orientation.
- Effective communication skills.
- Good interpersonal effectiveness.
- A proactive and action-oriented approach.
- Commitment and motivation.
- Honesty and consistency.
- The ability to maintain high standards.
- Strong collaboration and teamwork skills.
- The ability to apply numerical principles.
- A willingness to take initiative and follow through on responsibilities.
What Makes This Opportunity Valuable?
This is a permanent customer service and telesales opportunity for candidates who enjoy working with people and have an interest in sales, customer service and order administration.
The role provides exposure to customer interactions, sales processes, order management and stakeholder communication. It also offers the opportunity to develop further skills in a structured Customer Service Centre environment.
If you are energetic, customer-focused, computer literate and confident communicating with customers, this could be an opportunity worth considering.
Important Information
Position: Teleseller: CSC
Company: Clover
Department: Customer Service Centre
Positions Available: 3
Employment Type: Permanent
Location: Roodepoort, Gauteng
Education: Grade 12 / NQF4
Closing Date: 28 August 2026
Reference: CLO260819-1
Applicants should ensure that they meet the stated minimum requirements before applying.