Skills Programme Learner – KZN Learnership: People Living with Disabilities (PWD)
Job Details
Company: Discovery Health
Business Unit: Discovery Health
Programme: Long Term Insurance Learnership
Location: KwaZulu-Natal Service Team, KZN
Employment Type: Learnership / Skills Programme
Qualification: FETC: Long Term Insurance NQF Level 4
Target Group: People Living with Disabilities (PWD)
Date Posted: 21 August 2026
About Discovery
Discovery is a purpose-driven organisation focused on making people healthier and enhancing and protecting their lives. The company seeks individuals who are motivated, driven and aligned with its commitment to creating positive change.
Discovery operates in a fast-paced environment where employees are encouraged to think differently, develop their skills and contribute meaningfully to the organisation and the customers it serves.
This opportunity is offered through the Discovery Health KZN Service Team and is specifically designed for young people living with disabilities who are looking to gain workplace experience while obtaining a nationally recognised qualification.
About the Learnership
The programme leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification.
The learnership combines structured theoretical learning with practical workplace experience within the financial services industry. Learners will gain exposure to different areas of Discovery’s business while developing valuable professional, customer service and administrative skills.
The programme is strictly for individuals living with a disability.
Successful learners will have the opportunity to gain practical exposure to areas including long-term insurance, customer servicing, claims, compliance, business initiatives and call centre operations.
Areas of Responsibility
Long-Term Insurance
Learners will receive exposure to aspects of the long-term insurance business, including:
- Client servicing.
- Claims.
- Business initiatives.
- Compliance.
- Customer-related processes.
- Understanding insurance products and services.
This exposure will help learners develop a practical understanding of how financial services organisations support their customers.
Call Centre and Customer Service
Learners may also gain experience within Discovery Health’s call centre environment.
Responsibilities may include:
- Servicing medical aid members and other key stakeholders.
- Handling customer queries through telephone and other available servicing channels.
- Assisting with claims-related queries.
- Supporting new business processes.
- Assisting with health benefits administration.
- Ensuring customer queries are followed through until resolution.
- Providing service in a customer-centric manner.
Learners will be expected to follow Discovery’s service principles and ensure that customers receive accurate, professional and helpful assistance.
Product and Digital Knowledge
The role requires learners to continuously develop their understanding of Discovery’s products and systems.
This includes:
- Keeping up to date with product changes.
- Ensuring customers receive accurate and relevant information.
- Learning about digital servicing tools.
- Understanding the functionality of systems used within the business.
- Applying new knowledge effectively when assisting customers.
Learners will also be expected to work towards achieving and exceeding relevant performance measures linked to service delivery.
Personal Attributes and Skills
Discovery is looking for individuals who are eager to learn, customer-focused and able to adapt to a professional working environment.
The successful candidate should demonstrate:
- Innovative and critical thinking.
- Strong problem-solving ability.
- Good attention to detail.
- Accuracy and quality awareness.
- A systematic and organised approach to work.
- Good time management.
- Planning and prioritisation skills.
- The ability to work under pressure.
- Ability to work independently.
- Ability to work effectively as part of a team.
- A strong service-driven attitude.
- A sense of urgency.
- Adaptability when circumstances change.
- Willingness to receive feedback and learn from it.
- Good communication skills.
A positive attitude and willingness to learn will be important throughout the programme.
Education Requirements
Applicants must have:
- Grade 12 / Matric.
- Mathematics: Minimum Level 4 – 50%.
- English: Minimum Level 4 – 50%.
- Mathematical Literacy: Minimum Level 5 – 60%.
- Second language: Minimum Level 4 – 50%.
An incomplete tertiary qualification may be advantageous.
Specific Requirements
Applicants must meet the programme’s eligibility requirements.
Candidates must:
- Be a person living with a disability.
- Be between 18 and 25 years old.
- Not currently be enrolled in post-Matric tertiary studies.
- Not have completed a previous learnership.
- Not have formal employment experience.
- Have effective written and verbal English communication skills.
- Have basic computer skills, particularly MS Excel and MS Outlook.
The programme allows for 6–12 months of part-time or temporary employment experience, where applicable.
Who Should Apply?
This opportunity is suited to young people living with disabilities who have completed Matric and are looking for a structured way to enter the workplace.
It is particularly valuable for candidates who want to develop experience in customer service, insurance, healthcare administration, call centre operations and financial services while working towards a recognised qualification.
The programme provides an opportunity to develop both technical knowledge and workplace skills while gaining practical exposure to a large financial services organisation.
Candidates should be willing to learn, comfortable working with people and committed to developing themselves professionally.
Employment Equity
Discovery is committed to transformation, diversity and equal opportunity. The company’s approved Employment Equity Plan and targets will be considered during the recruitment process.
The organisation actively encourages and welcomes people living with disabilities to apply for this opportunity.
Job Summary
Company: Discovery Health
Programme: Long Term Insurance Learnership
Location: KwaZulu-Natal Service Team
Qualification: FETC: Long Term Insurance NQF Level 4
Target Group: People Living with Disabilities
Age Requirement: 18–25 years
Minimum Education: Grade 12
Previous Learnership: Not permitted
Current Tertiary Studies: Not permitted
Formal Work Experience: Not permitted, subject to the stated exception for limited part-time/temporary experience
Computer Skills: MS Excel and MS Outlook
Date Posted: 21 August 2026