Service Centre Administrator (Part-Time)
Company: Pepkor Lifestyle
Business Unit: Pietermaritzburg
Division: Incredible Connection
Location: Pietermaritzburg, KwaZulu-Natal
Employment Type: Part-Time
Experience Level: Entry Level
Job Category: Administrative / Retail
Posted: 21 August 2026
Closing Date: 25 August 2026
Job Overview
Pepkor Lifestyle is looking for a hardworking, energetic and customer-focused Service Centre Administrator to join the team in Pietermaritzburg. This is a part-time opportunity within the Incredible Connection business, suited to someone who enjoys working with customers, handling administration and operating in a busy retail environment.
The successful candidate will play an important role in ensuring customers receive professional and efficient service throughout their interaction with the store. The position combines customer service, administration, transaction processing and general store support, making accuracy, reliability and good communication essential.
The ideal candidate should be comfortable dealing with different types of customers and able to remain professional and helpful in a fast-paced environment. Every day may bring different tasks and customer requirements, so flexibility, teamwork and a willingness to take initiative will be important.
The role also requires someone who can work confidently with money and transactions, maintain accurate records and follow established company procedures. Honesty and integrity are particularly important because the position involves financial transactions, cash-ups and responsibilities relating to security and fraud prevention.
Purpose of the Role
The Service Centre Administrator is responsible for professionally assisting customers while ensuring that transactions and administrative processes are completed accurately and efficiently.
The role supports both the technology and furniture retail segments and contributes to the achievement of individual and store targets. The successful candidate will also assist with various operational activities, including reception, stock handling, merchandising and maintaining a clean and presentable store environment.
Key Responsibilities
The successful candidate will be responsible for:
- Providing professional, customer-centric service to all customers.
- Processing customer transactions accurately.
- Completing cash-ups and handling money responsibly.
- Performing general administrative duties.
- Working towards and achieving individual targets.
- Managing daily responsibilities effectively and independently.
- Working collaboratively with colleagues and supporting the wider store team.
- Assisting with reception and switchboard responsibilities.
- Maintaining professional telephone etiquette.
- Keeping product knowledge up to date.
- Receiving and dispatching stock.
- Assisting with merchandising and maintaining attractive product displays.
- Supporting housekeeping and overall store presentation.
- Following relevant security and safety procedures.
- Identifying and reporting potential fraudulent activity.
- Following company policies, processes, systems and procedures.
- Providing customers with accurate information and assistance.
- Ensuring administrative information and transactions are handled accurately.
- Supporting the smooth day-to-day operation of the Service Centre.
Minimum Requirements
Applicants should have:
- A Matric certificate.
- Good numeracy skills.
- The ability to work confidently with money.
- Basic computer literacy.
- Good attention to detail.
- Strong interpersonal skills.
- Good written and verbal communication skills.
- The ability to work effectively as part of a team.
- Professional telephone etiquette.
- A target-driven approach.
- A strong customer-centric mindset.
- Practical experience in a financial and/or administrative role.
- Knowledge of MS Office, particularly Word and Excel.
- Cellular and/or retail experience.
SAP experience will be advantageous.
Candidates should also have an understanding of relevant company policies, practices, processes and systems.
Skills and Personal Attributes
Pepkor Lifestyle is looking for someone who is dependable, conscientious and committed to delivering quality service.
The ideal candidate should demonstrate:
- Excellent customer service.
- Integrity and honesty.
- Accuracy and attention to detail.
- Strong communication.
- Good interpersonal skills.
- Teamwork.
- Self-management.
- Target orientation.
- Customer centricity.
- Fraud awareness and detection.
- A willingness to learn.
- Professionalism.
- Reliability.
- The ability to remain calm and effective in a fast-paced environment.
The ability to work with customers in a respectful and professional manner is particularly important. The successful candidate should understand the importance of creating positive customer experiences while still meeting administrative, financial and operational requirements.
Retail and Administrative Environment
This position provides exposure to several areas of retail operations. In addition to customer service and administration, the successful candidate may assist with transactions, cash-ups, reception, stock movement, merchandising and general store presentation.
Because the role operates within a busy retail environment, candidates should be comfortable managing multiple responsibilities and adapting to changing priorities. Teamwork will be important, as the Service Centre Administrator will work alongside other employees to ensure that customer and store requirements are handled efficiently.
Why Join Pepkor Lifestyle?
Pepkor Lifestyle offers employees the opportunity to gain valuable experience within a major retail environment. This role can provide practical exposure to customer service, administration, financial transactions, retail operations and store support.
For someone who is energetic, organised and enjoys working with people, the position offers an opportunity to develop valuable workplace skills while contributing to the successful operation of the store.
Application Information
Candidates who meet the requirements and are interested in the opportunity are encouraged to submit their applications before the closing date.
Location: Pietermaritzburg, KwaZulu-Natal
Employment Type: Part-Time
Company: Pepkor Lifestyle / Incredible Connection
Closing Date: 25 August 2026
If you are customer-focused, accurate, target-driven and comfortable working in a busy retail environment, this could be an opportunity worth considering.
Apply now and take the next step in your retail and administration career with Pepkor Lifestyle.