Insolvency Case Administrator (Insolvency)
Company: Talent Genie
Location: Umhlanga Ridge, Umhlanga Rocks, KwaZulu-Natal
Employment Type: Contract
Salary: R8,500 – R9,500 per month
Posted: 21 August 2026
Closing Date: 4 September 2026 at 22:59
Job Overview
An opportunity is available for an Insolvency Case Administrator to join a professional team based in Umhlanga Ridge. The role is focused on the administration and ongoing management of insolvency cases following the approval of an Individual Voluntary Arrangement (IVA).
Working under the authority of an Insolvency Practitioner (IP), the successful candidate will help ensure that customer arrangements are properly monitored, compliant with relevant requirements, and administered accurately. The position combines customer service, administration, financial assessment, case management and stakeholder communication, making it well suited to someone who is organised, analytical and confident when dealing with customers about sensitive financial matters.
The successful candidate will act as an important point of contact for customers throughout their repayment arrangements. This includes responding to enquiries, providing updates, reviewing financial circumstances, monitoring payments and helping customers understand their obligations and available options.
Key Responsibilities
The Insolvency Case Administrator will be responsible for managing a portfolio of cases and ensuring that all administrative and customer-facing requirements are handled accurately and professionally.
Key duties include:
- Providing consistently high-quality customer service to clients.
- Managing inbound and outbound telephone communications.
- Responding to customer and creditor emails promptly and professionally.
- Handling live chat enquiries.
- Communicating with customers through telephone, email, SMS and WhatsApp.
- Monitoring monthly contributions and payment schedules.
- Tracking arrears and identifying early warning signs of potential default or termination.
- Conducting annual reviews of customers’ financial circumstances.
- Completing detailed income and expenditure assessments.
- Reviewing customer affordability and financial information.
- Providing appropriate advice and recommendations based on individual circumstances.
- Responding to creditor queries and maintaining accurate creditor balances.
- Maintaining detailed and accurate case records.
- Updating internal systems with relevant information.
- Providing customers with regular updates regarding the progress of their arrangements.
- Conducting thorough fact-finding to understand customer circumstances.
- Working towards positive and appropriate resolutions for customers.
- Meeting established KPIs, targets and quality standards.
- Ensuring all work complies with applicable business processes and regulatory requirements.
- Identifying potential risks and taking appropriate action within established procedures.
Customer Service Responsibilities
Customer interaction is a major part of this position. The successful candidate must be comfortable having professional conversations about personal financial circumstances, including situations where customers may be experiencing difficulty meeting their agreed obligations.
The role requires an empathetic but balanced approach. Candidates should be able to listen carefully, ask appropriate questions, establish the facts and provide clear information while maintaining professional boundaries.
Strong communication is particularly important when dealing with difficult or sensitive conversations. The successful candidate should be able to remain calm under pressure, explain information clearly and work towards practical solutions.
Financial and Case Administration
Accuracy is essential because the role involves monitoring payments, reviewing financial information and maintaining detailed case records.
The successful candidate will conduct income and expenditure assessments, review affordability and monitor payment arrangements. They will also need to identify changes in customers’ circumstances that could affect their ability to maintain their agreed repayment plans.
Strong attention to detail and an analytical mindset will therefore be important when reviewing financial information and identifying potential risks.
Minimum Requirements
Candidates should meet the following requirements:
- Matric / Grade 12 is essential.
- A relevant degree or diploma will be advantageous.
- Previous call centre experience is desirable.
- Ability to work UK business hours.
- Ability to manage workloads independently.
- Strong written and verbal communication skills.
- Ability to handle difficult conversations professionally.
- Strong problem-solving skills.
- Ability to make confident decisions within established policies.
- Strong attention to detail and accuracy.
- Ability to assess and evaluate financial information.
- Mature and professional approach.
- Strong work ethic and reliability.
- Ability to work effectively as part of a team.
- Self-motivated approach to work and personal development.
Key Competencies
The ideal candidate will demonstrate:
- Excellent customer service skills.
- Strong communication and interpersonal skills.
- Empathy and professionalism.
- Analytical thinking.
- Financial assessment ability.
- Problem-solving skills.
- Decision-making ability.
- Attention to detail.
- Time management.
- Independence and accountability.
- Reliability and consistency.
- Ability to work under pressure.
- Teamwork and collaboration.
- Commitment to continuous improvement.
Working Environment
This role requires someone who can balance customer service with accurate administration and financial case management. The successful candidate must be comfortable working towards measurable KPIs and maintaining high standards of quality while managing multiple cases and customer interactions.
Because the position operates according to UK business hours, candidates must be able to accommodate the required working schedule.
Salary and Employment Details
Position: Insolvency Case Administrator
Reference: Insolvency
Location: Umhlanga Ridge, Umhlanga Rocks, KwaZulu-Natal
Employment Type: Contract
Salary: R8,500 – R9,500 per month
Closing Date: 4 September 2026 at 22:59
This opportunity is particularly suited to candidates with strong customer service, administration, call centre, financial assessment or case management abilities who are looking for a role where communication, accuracy and problem-solving are central to the day-to-day work.
Interested candidates should ensure that they meet the listed requirements and submit their application before the closing date.