Administrator – eThekwini Municipality
Job Details
Company: eThekwini Metropolitan Municipality
Position: Administrator
Job Identification: 1471
Location: Durban, KwaZulu-Natal
Work Arrangement: On-site
Employment Type: Full-time
Directorate: Water and Sanitation
Division: Auxiliary Services
Department: Community Services
Cluster: Technical Services
Grade: T09
Job Category: Community Services Employees
Posting Date: 14 August 2026
Closing Date: 28 August 2026 at 11:00 PM
Minimum Qualification: Grade 12/NQF Level 4 + Administrative Certificate
Minimum Experience: 3 years relevant experience
Preferred Qualification: Diploma/NQF Level 6 in Administration
Preferred Experience: 4 years relevant experience
Remuneration: R308,655.60 – R400,637.07 per annum
13th Cheque: Yes
Housing Subsidy: Yes
Medical Aid: Yes
Pension Fund: Yes
Leave: Yes
Job Overview
eThekwini Metropolitan Municipality is looking for an Administrator to join its Water and Sanitation Directorate, within the Auxiliary Services Division in Durban.
The Administrator will provide a broad administrative and support function to the branch and its management team. The role combines general administration, financial administration, reporting, database management, educational programme support, public relations activities and customer-facing responsibilities.
The successful candidate will be required to manage correspondence and records, handle telephone enquiries, take meeting minutes, maintain databases and provide administrative assistance to the Manager and staff. The position also supports the municipality’s education programme by helping coordinate educational tours, promoting programmes to schools and community organisations and compiling monthly progress reports.
This role would suit an organised and detail-oriented administrator who is confident working with people, comfortable using technology and able to manage several administrative responsibilities while maintaining accuracy and professional standards.
Key Responsibilities
General Administration
The Administrator will perform a range of day-to-day administrative duties, including:
- Handling telephone enquiries.
- Taking minutes during meetings.
- Filing correspondence and records.
- Maintaining accurate administrative documentation.
- Providing general administrative support to the branch.
- Assisting the Manager and staff with administrative requirements.
The role requires strong organisational skills and attention to detail to ensure that information and records are maintained accurately.
Financial Administration
The successful candidate will provide a financial administration service to the Manager and branch staff.
This includes supporting relevant financial administration processes and ensuring that information is properly recorded and managed in line with applicable procedures.
Education Programme Support
The position supports the delivery and promotion of the municipality’s education programme.
Responsibilities include:
- Compiling monthly progress reports on the education programme.
- Promoting the education programme to schools.
- Promoting the programme to community organisations.
- Supporting communication around educational initiatives.
- Providing a booking service for educational tours to the Treatment Works.
The Administrator will therefore interact with schools, community organisations and other stakeholders as part of the programme.
Public Relations Support
The Administrator will assist with the planning, organisation and coordination of public relations activities.
This includes:
- Assisting with public relations initiatives.
- Supporting the coordination of activities.
- Assisting with the management of education and public relations materials.
- Performing tasks related to the administration of these materials.
- Supporting the branch’s communication activities.
Database and Complaint Administration
The Administrator will assist the Branch Manager with maintaining information relating to complaints and enquiries.
This includes:
- Maintaining a database of complaints received from Councillors.
- Recording complaints received from members of the public.
- Keeping information updated and organised.
- Providing administrative support relating to complaints and enquiries.
Accuracy and confidentiality will be important when handling this information.
Minimum Requirements
Applicants must have:
- Grade 12/NQF Level 4 or equivalent.
- A certificate in the Administrative field.
- 3 years of relevant experience.
- A valid motor vehicle driver’s licence.
- Computer literacy.
Preferred Requirements
The following would be advantageous:
- Diploma/NQF Level 6 in the Administration field.
- 4 years of relevant experience.
Competencies
The successful candidate should demonstrate:
- Written communication
- Oral communication
- Attention to detail
- Planning and organising
- Use of technology
- Data processing and analysis
- Interpersonal relationships
- Action orientation
- Learning orientation
Strong communication and interpersonal skills are particularly important because the role involves interaction with management, staff, schools, community organisations, Councillors and members of the public.
Ideal Candidate
The ideal candidate will be an organised and reliable administrator who can confidently handle multiple responsibilities.
You should be comfortable working with records, correspondence, databases, reports and general office processes. You should also be able to communicate professionally with different stakeholders and provide efficient support to management.
Candidates should have good attention to detail, be comfortable using technology and demonstrate the ability to plan and organise their workload effectively.
Experience in administration, together with a relevant administrative qualification and valid driver’s licence, will be important for this position.
Remuneration and Benefits
The advertised remuneration is:
R308,655.60 – R400,637.07 per annum
The position also includes:
- 13th cheque
- Housing subsidy
- Leave
- Medical aid
- Pension fund
No loco allowance or skills allowance is listed.
Employment Information
Position: Administrator
Reference/Job ID: 34000468 / 1471
Company: eThekwini Metropolitan Municipality
Location: Durban, KwaZulu-Natal
Employment Type: Full-time
Work Arrangement: On-site
Directorate: Water and Sanitation
Division: Auxiliary Services
Department: Community Services
Grade: T09
Minimum Experience: 3 years relevant experience
Minimum Qualification: Grade 12 + Administrative Certificate
Preferred Qualification: Diploma in Administration
Driver’s Licence: Valid licence required
Salary: R308,655.60 – R400,637.07 per annum
Closing Date: 28 August 2026 at 11:00 PM
This is a broad administrative opportunity for an experienced administrator who is organised, detail-focused and confident dealing with both office administration and members of the public.