Insurance Consultant – Santam
Job Details
Company: Santam / Sanlam Group
Job Title: Insurance Consultant
Department: Santam Operations – Commercial Portfolio Management
Location: Hill on Empire, Parktown, Johannesburg, Gauteng
Employment Type: Full-Time
Industry: Short-Term Insurance
Job Category: Insurance / Commercial Lines
Date Posted: 30 July 2026
Job Overview
Santam, part of the Sanlam Group, is looking for an experienced Insurance Consultant to join its Commercial Portfolio Management team based at Hill on Empire in Parktown, Johannesburg.
This role is suited to an experienced short-term insurance professional who has strong knowledge of commercial insurance, policy administration, underwriting and broker servicing. The successful candidate will provide end-to-end service and support to brokers, ensuring that enquiries, policy requests and insurance-related matters are handled accurately, professionally and within required turnaround times.
The Insurance Consultant will work closely with brokers, authorised representatives, internal teams and clients to ensure that policies are correctly administered and that customers receive suitable insurance solutions that meet their needs.
This is particularly relevant for candidates with at least two years of experience in short-term insurance commercial lines and/or agricultural assets, as well as the required FAIS credits.
Key Purpose of the Role
The Insurance Consultant is responsible for providing effective service and support to brokers throughout the insurance process. This includes handling enquiries, assisting with policy administration, supporting underwriting activities, processing policy changes and helping resolve insurance-related queries.
The role requires strong customer service skills, attention to detail, sound insurance knowledge and the ability to work effectively with multiple stakeholders.
The successful candidate will also contribute to maintaining service quality, meeting compliance requirements and identifying opportunities to improve processes and customer service.
Key Responsibilities
Broker and Customer Support
The Insurance Consultant will provide professional support to brokers and authorised representatives by:
- Responding to broker enquiries via telephone and email.
- Providing support to intermediaries of record.
- Assisting authorised representatives from brokerages.
- Handling general insurance and policy-specific enquiries.
- Managing broker and client expectations regarding turnaround times.
- Providing accurate information and assistance in line with applicable procedures and requirements.
- Following up with clients and brokers where additional information is required.
Policy Administration
The successful candidate will assist with a range of policy administration activities, including:
- Issuing new insurance policies.
- Performing policy maintenance.
- Assisting with policy renewals.
- Handling agricultural aspects of policies where applicable.
- Adjusting premiums in line with updated asset values.
- Processing relevant policy changes and amendments.
- Ensuring that policy information is accurately maintained.
- Ensuring requests are completed within required timeframes.
Insurance Queries and Resolution
The Insurance Consultant will be responsible for assisting with the resolution of insurance-related queries by:
- Investigating queries received from brokers and clients.
- Providing accurate and appropriate responses.
- Resolving queries within agreed turnaround times.
- Following compliance and accreditation requirements.
- Escalating matters where necessary.
- Conducting follow-ups on outstanding requests.
- Ensuring clients and brokers receive appropriate support throughout the process.
Policy Retention
The role also includes supporting policy retention activities.
This may involve:
- Following up with clients whose policies have been cancelled.
- Establishing the reasons for cancellation.
- Identifying opportunities to retain policies.
- Providing appropriate assistance to brokers and clients.
- Supporting efforts to retain suitable business on the books.
Underwriting and Product Support
The Insurance Consultant will work within established underwriting requirements and regional guidelines.
Responsibilities include:
- Adhering to underwriting criteria.
- Applying relevant regional requirements.
- Profiling clients appropriately.
- Assisting with identifying suitable products.
- Supporting brokers in selecting appropriate insurance solutions.
- Advising brokers to help ensure clients receive suitable cover.
- Ensuring recommendations align with applicable underwriting criteria.
- Supporting compliance with insurance and accreditation requirements.
Process Improvement
The successful candidate will also contribute to improving operational efficiency by:
- Identifying opportunities to improve existing processes.
- Assisting with implementing solutions.
- Supporting efficient administration.
- Optimising work processes.
- Contributing ideas that improve service delivery.
- Helping the team maintain effective turnaround times.
Team Support
The Insurance Consultant may also provide additional support to the wider team when required.
This includes:
- Standing in for other Consultants during periods of absence or leave.
- Supporting the team during busy periods.
- Assisting where key resources are unavailable.
- Helping ensure continuity of service to brokers and clients.
Minimum Qualifications and Experience
Candidates should meet the following requirements:
- Matric / Grade 12.
- 60 Commercial Lines FAIS credits.
- A relevant insurance-related qualification, such as an NQF Level 5 qualification, would be advantageous.
- Proven work experience in commercial and/or agricultural policy administration and underwriting within the short-term insurance industry.
- A minimum of 2 years’ experience in short-term insurance, specifically in Commercial Lines and/or Agri Assets.
This position is therefore best suited to candidates who already have practical experience in the short-term insurance environment rather than applicants looking to enter the industry for the first time.
Knowledge and Skills
The successful candidate should demonstrate:
- Strong knowledge of short-term insurance principles.
- Knowledge of commercial insurance.
- Understanding of policy administration.
- Understanding of underwriting processes.
- Knowledge of commercial lines and/or agricultural assets.
- Excellent verbal communication skills.
- Excellent written communication skills.
- Strong interpersonal skills.
- Strong customer service ability.
- Ability to collaborate with internal colleagues and external stakeholders.
- Strong administrative skills.
- Ability to manage multiple requests and priorities.
- Ability to work accurately and efficiently.
- Ability to adhere to quality standards.
- Understanding of compliance and accreditation requirements.
- Ability to optimise work processes.
- Strong problem-solving ability.
Personal Attributes
Santam is looking for someone who demonstrates:
Customer Service
A strong commitment to delivering professional and helpful service to brokers, clients and other stakeholders.
Team Support
The ability to work collaboratively and provide support to colleagues when required.
Effective Communication
The ability to communicate clearly and professionally with internal and external stakeholders.
Situational Adaptability
The ability to adjust to changing circumstances, customer requirements and business priorities.
Action Orientation
A proactive approach to resolving queries, completing requests and delivering results.
Working Environment
The Insurance Consultant will operate in a professional insurance environment and interact regularly with brokers, clients, internal business teams and other stakeholders.
The role requires someone who can manage customer and broker expectations while maintaining accuracy, compliance and service standards.
Because the position involves handling multiple insurance requests and enquiries, candidates should be comfortable working in a deadline-driven environment where turnaround times and quality of service are important.
About Santam
Santam is a leading general insurance provider in Southern Africa and forms part of the Sanlam Group. The company provides insurance solutions to individuals, commercial businesses, specialist business owners and institutions.
Santam serves more than one million policyholders and has a significant presence within the Southern African insurance market. Its customer base includes individuals, commercial enterprises and many of South Africa’s major listed companies.
The organisation’s focus extends beyond providing insurance cover, with an emphasis on helping customers manage uncertainty and protect the things that matter to them.
Santam also continues to expand its presence across emerging markets in Africa and Asia.
Diversity and Inclusion
Santam is committed to creating a diverse, inclusive and supportive workplace.
The organisation encourages applications from candidates from a wide range of backgrounds and actively supports the inclusion of persons with disabilities.
Santam is also committed to neuro-inclusivity and creating an environment where employees can contribute their skills and experience effectively.
Ideal Candidate Profile
This opportunity would be particularly suitable for an insurance professional who has:
- 2+ years of short-term insurance experience.
- Commercial Lines experience.
- Experience working with Agri Assets would be advantageous.
- 60 Commercial Lines FAIS credits.
- Experience with policy administration.
- Experience with underwriting.
- Strong broker servicing experience.
- Strong customer service skills.
- Good written and verbal communication.
- The ability to work within strict compliance and turnaround requirements.
- A proactive and solutions-focused approach.
Entry-level candidates without commercial short-term insurance experience may not meet the practical experience requirements for this position.
Application Summary
Position: Insurance Consultant
Company: Santam / Sanlam Group
Location: Hill on Empire, Parktown, Johannesburg
Employment Type: Full-Time
Minimum Education: Matric / Grade 12
FAIS Requirement: 60 Commercial Lines FAIS credits
Experience: Minimum 2 years in short-term insurance Commercial Lines and/or Agri Assets
Industry: Short-Term Insurance
Key Focus: Broker servicing, policy administration, underwriting support, customer service and insurance query resolution.