Customer Service Agent Jobs 2026 – Grade 12 / Matric Required | No Experience Required
Are you a Grade 12 / Matriculant looking for an opportunity to build your career in customer service? Khano HR Solutions is looking for suitable candidates to join its team as Customer Service Agents.
This opportunity is suitable for individuals who enjoy communicating with people, solving problems, and providing professional assistance to customers. The role focuses on handling customer enquiries, resolving queries and complaints, providing accurate information, and ensuring that customers receive a positive service experience.
Candidates with previous customer service or call-centre experience may have an advantage, but this is not listed as a compulsory requirement.
Job Details
- Position: Customer Service Agent
- Company: Khano HR Solutions
- Industry: Customer Service
- Minimum Qualification: Grade 12 / Matric
- Employment Type: Not specified
- Location: Not specified in the vacancy information provided
- Posted: 18 August 2026
- Application Status: Applications currently open
About the Customer Service Agent Role
Customer Service Agents serve as an important point of contact between an organisation and its customers.
The successful candidate will be expected to provide professional and efficient assistance while responding to customer enquiries and helping resolve problems. The role requires good communication, patience, active listening, and the ability to remain professional when dealing with different types of customers.
Customer Service Agents may communicate with customers by telephone and other communication channels, depending on the organisation’s operating environment.
The position is also target-driven, meaning candidates should be comfortable working towards performance objectives while maintaining the required quality of customer service.
Key Responsibilities
The successful candidate will be responsible for providing customer-focused support and may be required to:
- Respond to customer enquiries professionally.
- Assist customers with questions and requests.
- Resolve customer queries where possible.
- Handle customer complaints professionally.
- Provide customers with accurate and relevant information.
- Listen carefully to customer concerns.
- Identify appropriate solutions to customer problems.
- Maintain professional communication throughout customer interactions.
- Follow company procedures and service standards.
- Maintain good service quality.
- Work towards required performance targets.
- Ensure customers receive a positive experience.
- Escalate matters when additional assistance is required.
- Maintain appropriate records or information relating to customer interactions.
- Work effectively with colleagues and supervisors.
- Follow instructions and organisational policies.
The exact duties may vary depending on the organisation’s customer service processes and operational requirements.
Minimum Requirements
Applicants must meet the following requirements:
- Grade 12 / Matric: Candidates must have successfully completed Grade 12 / Matric.
- Communication Skills: Good verbal and written communication skills are required. Customer Service Agents need to communicate information clearly and professionally.
- English: Applicants should have a good command of English because the position involves communicating with customers and understanding their enquiries.
- Computer Literacy: Basic computer literacy is required. Candidates should be comfortable using computers and workplace systems to assist customers and capture information.
- Telephone Etiquette: Good telephone etiquette is important because customer interactions may take place over the phone. Candidates should be polite, professional, patient, and attentive when speaking to customers.
- Customer Service Skills: Applicants should have strong customer service and interpersonal skills and be able to interact respectfully with different customers.
- Listening and Problem-Solving: Good listening and problem-solving abilities are important for understanding customer concerns and identifying appropriate solutions.
Additional Skills That May Be an Advantage
The following experience is considered advantageous:
- Previous customer service experience.
- Previous call-centre experience.
While these may strengthen an application, candidates should review the employer’s official vacancy requirements carefully before applying.
Personal Qualities
The ideal candidate should be:
- Professional.
- Reliable.
- Punctual.
- Customer-focused.
- Patient.
- A good listener.
- Comfortable communicating with people.
- Able to remain calm under pressure.
- Willing to learn.
- Able to work as part of a team.
- Comfortable working towards targets.
- A positive attitude and willingness to assist customers are particularly important in a customer service environment.
- Working Under Pressure
- Customer service environments can be busy, with agents potentially handling multiple enquiries during a working day.
- Applicants should therefore be comfortable working under pressure while maintaining professional communication and service standards.
The position is also described as target-driven, so candidates should be prepared to work towards performance expectations while continuing to provide quality customer service.
Previous Experience
Previous customer service or call-centre experience is listed as advantageous, rather than as a minimum requirement in the vacancy information provided.
This means candidates who have relevant experience may have an additional advantage, while applicants without previous experience should carefully review the complete application requirements before applying.
Why Consider a Customer Service Career?
Customer service roles can help individuals develop transferable skills that are useful across many industries.
Working as a Customer Service Agent can provide exposure to:
- Professional communication.
- Telephone etiquette.
- Customer relationship management.
- Problem-solving.
- Complaint handling.
- Computer systems.
- Teamwork.
- Time management.
- Target management.
- Workplace professionalism.
These skills can support future career opportunities in customer service, administration, sales, call centres, client relations, and other business functions.
How to Apply
The vacancy is currently accepting applications through the MindCiti Builder opportunities platform.
Interested candidates should review the official application requirements and submit their application through the designated Apply option.
Before applying, ensure that your CV contains accurate contact information and clearly reflects your education, skills, and any previous customer service experience.
Important Information
Applicants should provide truthful and accurate information during the recruitment process.
Meeting the stated minimum requirements does not guarantee employment. Shortlisted candidates may be contacted for further recruitment steps, which could include interviews, assessments, or additional screening.
Candidates should also carefully review the official vacancy listing for any updates concerning the closing date, location, employment conditions, or additional requirements.
Final Note
The Customer Service Agent opportunity at Khano HR Solutions is suitable for Matriculants who are interested in developing their skills in customer service and professional communication.
If you have good communication skills, are computer literate, have good telephone etiquette, and can work effectively in a busy, target-driven environment, this opportunity may be worth considering.
Minimum Qualification: Grade 12 / Matric
Previous customer service or call-centre experience: Advantageous