Forvis Mazars Certificate in Customer Service Learnership 2026 – Matric Required | Cape Town
Are you an unemployed Matriculant looking for an opportunity to gain recognised qualifications and practical workplace experience? Forvis Mazars is offering a Certificate in Customer Service Learnership Programme for unemployed youth in South Africa.
The learnership is based at Century City, Cape Town, Western Cape, and combines structured theoretical training with practical workplace exposure. Successful learners will have an opportunity to develop customer service, communication, digital, and professional workplace skills while working towards a nationally recognised qualification.
This opportunity may be suitable for young people who have completed Grade 12, are currently unemployed, and are interested in developing a career in customer service and technology-enabled professional environments.
Learnership Details
- Company: Forvis Mazars
- Programme: Certificate in Customer Service – Learnership Opportunity
- Reference Number: MAZ260508-1
- Department: Forvis Mazars Institute of Development
- Programme Type: Learnership Contract
- Location: Century City, Cape Town
- Province: Western Cape
- Country: South Africa
- Workplace Type: On-site
- Minimum Qualification: Matric / Grade 12
- Closing Date: 21 August 2026
About the Learnership
The Forvis Mazars Certificate in Customer Service Learnership is designed to provide participants with both theoretical knowledge and practical workplace exposure.
Learners will be introduced to customer service principles and professional workplace practices while developing their ability to communicate effectively, use digital tools, handle customer enquiries, and support service delivery.
The programme takes place in a technology-enabled customer service environment, giving learners an opportunity to become familiar with modern workplace systems and processes.
The combination of formal learning and practical experience can help participants develop skills that may be useful when pursuing future employment opportunities.
Key Learning Areas
During the programme, learners will have an opportunity to develop skills in areas such as:
- Customer service.
- Professional communication.
- Workplace communication.
- Digital literacy.
- Use of computer systems and digital tools.
- Customer query handling.
- Information capturing and record maintenance.
- Problem-solving.
- Teamwork.
- Professional workplace conduct.
- Confidentiality and data protection
- Service standards and organisational procedures.
The programme is intended to help learners become more confident and prepared for the expectations of a professional working environment.
Duties and Responsibilities
Successful learners will be expected to participate actively in both the learning and workplace components of the programme.
Responsibilities may include:
- Attending all scheduled training sessions.
- Participating in assessments and workplace learning activities.
- Providing professional, efficient, and courteous customer service.
- Communicating effectively with customers, colleagues, and supervisors.
- Using computer systems and digital tools to support service delivery.
- Capturing customer and service-related information accurately.
- Maintaining customer or service records where required.
- Responding to customer enquiries in a timely and solutions-focused manner.
- Following organisational policies and procedures.
- Maintaining required customer service standards.
- Demonstrating punctuality and reliability.
- Working effectively as part of a team.
- Maintaining confidentiality when handling information.
- Complying with applicable data protection requirements.
- Completing assigned learning activities and workplace tasks.
Learners will be expected to approach the programme with commitment and a willingness to learn.
Minimum Requirements
To be considered for this learnership, applicants must meet the following requirements:
- Have completed Matric / Grade 12.
- Be currently unemployed.
- Have basic computer literacy.
- Have an interest in customer service.
- Be interested in working in a technology-enabled environment.
- Be able to commit to the full duration of the learnership.
- Be willing to participate in both theoretical training and practical workplace activities.
Applicants should carefully review these requirements before submitting their applications.
Skills and Personal Qualities
Although previous customer service experience is not listed as a requirement, applicants should demonstrate qualities that will help them succeed in the programme.
These may include:
- Good communication skills.
- A willingness to learn.
- Professional attitude.
- Reliability and punctuality.
- Ability to work with others.
- Attention to detail.
- Basic computer skills.
- Customer-focused approach.
- Ability to follow instructions.
- Problem-solving mindset.
- Respect for confidentiality.
- Commitment to completing training and assessments.
What You Can Gain From the Programme
Participating in the learnership can provide valuable exposure to a professional services environment.
Learners will have an opportunity to:
- Work towards a nationally recognised customer service qualification.
- Gain practical workplace experience.
- Develop communication and interpersonal skills.
- Improve digital workplace capabilities.
- Learn how professional customer service environments operate.
- Develop confidence when interacting with customers and colleagues.
- Gain experience using workplace technology and systems.
- Build skills that may support future employment opportunities.
The practical experience gained during the programme can be particularly valuable for unemployed youth who are entering the workplace for the first time.
Workplace Location
The learnership is an on-site opportunity based in Century City, Cape Town, Western Cape.
Applicants should therefore consider their ability to attend the workplace and participate in the programme for its full duration before applying.
Closing Date
The closing date for applications is 21 August 2026.
Interested applicants are encouraged to submit their applications before the deadline. Late applications may not be considered.
Important Information
Meeting the minimum requirements does not guarantee selection. Applicants may be required to complete additional recruitment, screening, assessments, or interview processes before being selected for the programme.
Candidates should provide accurate information and ensure that all details included in their application are truthful and up to date.
Applicants should also make sure they are available for the full learnership and able to participate in the required training and workplace activities.
How to Apply
Interested candidates should apply through the official Forvis Mazars recruitment platform or the application channel associated with Reference Number MAZ260508-1.
Before submitting an application, applicants should carefully check their CV and personal information to ensure that their contact details and educational information are correct.
Final Note
The Forvis Mazars Certificate in Customer Service Learnership 2026 offers unemployed Matriculants an opportunity to combine formal learning with practical workplace exposure. For candidates interested in customer service, digital tools, communication, and professional workplace environments, this programme can provide a useful foundation for developing career-ready skills.
Closing Date: 21 August 2026