📞 CALL CENTRE AGENT – PEDROS
Company: Pedros
Position: Call Centre Agent
Location: Newlands East, KwaZulu-Natal
Job Type: Contract
Experience: Entry Level
Department: Stores / Customer Service
Closing Date: 31 August 2026
📢 JOB OVERVIEW
Pedros is looking for a Call Centre Agent to join their team in Newlands East, KwaZulu-Natal. This opportunity is ideal for candidates who enjoy working with people, have good communication skills and can provide professional and friendly customer service over the telephone.
The Call Centre Agent will be responsible for handling incoming customer calls, assisting customers with enquiries, providing information about the restaurant’s menu and services, and ensuring that customer orders are captured accurately and sent to the correct store.
The successful candidate should be confident when speaking to customers, computer literate and able to work in a fast-paced customer service environment.
🎯 KEY RESPONSIBILITIES
- Handle incoming customer calls in a friendly and professional manner.
- Assist customers with enquiries about the restaurant, menu, services and policies.
- Have a good understanding of the restaurant’s menu and available products.
- Provide customers with accurate descriptions of menu items.
- Make suitable menu recommendations based on customer needs.
- Take orders telephonically for delivery and collection.
- Accurately capture customer orders, choices and special instructions.
- Ensure orders are correctly communicated and coordinated with the relevant store.
- Assist customers who want to modify existing orders.
- Handle special requests professionally and communicate changes to the relevant stores.
- Follow up on customer queries where necessary.
- Identify opportunities for upselling and cross-selling.
- Recommend additional menu items, beverages or services where appropriate.
- Provide customers with relevant information to improve their dining experience.
- Contribute towards increasing sales revenue through effective customer interaction.
- Maintain professional telephone etiquette during every customer interaction.
✅ MINIMUM REQUIREMENTS
Applicants must meet the following requirements:
- Matric / Grade 12 is essential.
- Must be computer literate.
- Good telephone etiquette is required.
- Strong written and verbal communication skills.
- Previous experience handling inbound calls.
- Experience working in a call centre environment or similar customer service role will be advantageous.
- Must be comfortable speaking to customers over the telephone.
- Ability to accurately capture information and customer orders.
- Good listening and problem-solving skills.
- Ability to remain professional and friendly when dealing with different types of customers.
💼 IDEAL CANDIDATE
This position is suitable for someone who enjoys customer service and communication and is confident dealing with customers over the phone.
Candidates should be patient, polite, attentive and able to listen carefully to customers before providing assistance. Since the role involves capturing food orders, accuracy is extremely important. The successful candidate must also be able to work efficiently and communicate changes or special instructions to the appropriate store.
📍 Location: Newlands East, KwaZulu-Natal
💼 Job Type: Contract
🎓 Minimum Qualification: Matric
📞 Experience: Inbound calls / Call Centre experience
📅 Closing Date: 31 August 2026
🔥 If you have Matric, good communication skills, computer skills and call centre experience, this could be a great opportunity to apply for!
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